What clients say about Stevens Point Ford in Stevens Point (WI)
Took my truck in here for a service and these guys are home run, very quick efficient and straight to the point no extra selling techniques just exactly what you need when you need it even offer in a car wash.
Should be ZERO
I Have a 2023 ford explorer ST with less than 20k miles. While traveling from Rockford IL I experienced an issue with my vehicle. The problem was the vehicle did not detect the key fob (both fobs were present). I called the service department and the gentleman said bring the car in and I’ll look at it..hmm kind of hard when vehicle does not detect the key!!! Long story short, there is an issue with said model (explorer) and we had to chase down remedy through “google”.. their service department SUCKS! I guess they don’t care about their customers, or their jobs!! Thanks for your advice and help, or lack there of!!
This is our fourth car we have bought or leased from Stevens Point Auto, and judging from our experience, it won’t be the last. All team members were good but special shout out to our salesman, John Russell, who took his time to answer all our questions about the vehicle, financing and setup. He went the extra mile to make sure we were satisfied about our purchase. Also, thumbs up to the person who detailed our new vehicle. We are very particular about the condition of our cars and this detailer presented us with one that put a smile on our faces. Good Job!
It seems that the level of service at your dealership took a nosedive within the last several months (correct me if I am wrong). Based on several reviews I've read here, I would test drive a vehicle at your dealership, but buying and servicing one? I think not! Too scary!
Went in to look at trucks. Starting from ground zero. No real preference on the motor or trim package other than i wasn't interested in a hybrid. The salesman sniggered and gauffed at me repeatedly because I wasn't sure what engine or trim level I was interested. The salesman was 100% wrong on how the hybrid drive actually worked when describing.
Ended up leaving and driving up to Wausau Kocourek Ford. Bought a truck yesterday.
Take the drive, the atmosphere was better, you don't get laughed at and Kocourek has a better warranty.
Really great no nonsense people. They always skip the bargaining and go straight for market value when it comes to vehicles with fair trade and options. I remember I bought a used Subaru here and shortly after getting it I had to take it in for service and they ran the diagnostics for free to find out it was a small emission leak. Highly recommend for honest workers and business.
Charged me 200$ for doing nothing to my car. I knew what the check engine light code was and that’s the only thing they figured out. They kept my car for longer than needed and tried to sell me stuff that I didn’t want. Be careful bringing you car here.
They charge $125 an hour for labor, and it’s been 2 weeks since I brought the truck in for a simple part replacement. Called today and they said it’ll be another week at least, and when I said what am I supposed to without a truck they said “go find one”hilarious.
Would not recommend buying a vehicle or getting your vehicle serviced by this company. It was a messing and confusing process to first of all buy my vehicle. To even get my vehicle looked at by them costs over $100 for it to even be looked at and that doesn’t even over any of the costs what’s wrong with the vehicle.
Very overpriced. 250$/ hr labor where everywhere else is 130$/hr and better service. I brought in two cars for separate service and both times when I picked up the car the problem was still there. At one point I had to request them to test drive the car after their repair and he proceeded to call me back less than five minutes later to say it seemed the same. The other 1 star review on here is spot on. We will not be returning. I would suggest others look elsewhere.
Worst dealership to work with when my car needed repairs. Keep in mind I have a warranty on my vehicle, and my deductible is $200, so when they diagnose and fix the problem, that’s all I should be paying assuming that number is being met. They diagnosed the alternator being broken, fixed it, I paid them, and I got my car back. It broke down roughly thirty minutes after I had it. Then after talking to them they proceeded to tell me that I could have broken the transmission after I got it back. Next they told me, I had to pay the deductible a second time since they had to reinspect my vehicle and repair a new issue. If they would’ve done their job to the best of their ability, they should have and would’ve diagnosed the problem as being the alternator and transmission all at once. But they did not, so I ended up having to pay extra fees, when I shouldn’t have needed to in the first place. And during this entire process their communication was horrible, constantly telling me they’d update me by certain days and times but failed to do so. The only times I got updates on my car was when I called them. If you want to go somewhere that can actually help, I’d recommend Kocurek Ford in Wausau. Honestly anywhere is most likely better than getting your car serviced here.
Sirena, Chad and Tyler were great to work with on the sales side!! They took time to work through some numbers with us prior to making the drive down from Wausau to make sure it was worth the trip. Very friendly and helpful sales and finance folks!
I would highly recommend this dealership! 😊 Very friendly and welcoming sales team! Lucas was the bomb at helping me with all my questions on the ford explorer i bought today! I walked in not knowing what i was looking for and he helped/guided me every step of the way! I am one happy customer! 😎 I will definately be going back for future vehicles!! 🙌🏼
Got my truck diagnosed for some issues, which the dealer found no issues. They said there was some diag time that I had to pay for, which is fine, however diagnosing time should be billed for actual time, not book time what the computer tells you for the job/repair you never made. The services provided cost me double of what it should of, I will not be returning to this dealership. I would not recommend them at all. I miss how the old dealer was, they were more understanding and family owned. This dealership feels more like money hungry people who aren’t willing to keep your business.
I scheduled some recall work on my diesel F250. They completed the software update in a timely manner, washed my truck and got it back to me in a timely manner. The intake person was polite and efficient. After taking my information, he directed me a comfortable waiting area stocked with free coffee and water. When the update was complete, a tech explained the work then had me sign some paperwork before I drove away from the dealership. I will bring my vehicles here again for service.
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