Honest Tom's Auto Care Lowes Island in
Sterling (VA)

Fast and friendly service. Very accommodating to my schedule. Great location for me, would definitely use again.

I visited Honest Tom’s on Algonkian in Sterling. I was there for the annual inspection. Of course, they reviewed all of the items that needed to be ascertained on behalf of the state. They found a couple of items, notified me right away and repaired them quickly so I was able to make my appointment. I think Honest Tom’s is an excellent, trustworthy facility.

The auto repair shop is nice and clean with nice personnel such as Jeremy. They keyed me into their system for an emissions testing and I was out the door in 15 minutes or less. My go to auto repair shop. 👍🏼👍🏼👍🏼

I came to Honest Tom's for a emissions test and the customer service was absolutely amazing from waiting for my turn and them guiding me on where to park and wait , to them doing the service which they usually make the customers get out of the car but because of the weather and me having my daughter with me they let us stay in the car. I then realized that I left my purse at home and they were more than understanding letting me run home to get it and come back. It was my first time here and I will absolutely be coming back and recommend this place to anyone looking for car care

The name place speaks for itself. Ask for Victor. He will take great care of you. Very knowledgeable very patient and very easy to talk to. I would recommend them anytime to anyone. I feel incredibly lucky to have found this place when I first moved here two years ago… Thanks, Victor for always being there to help me and my kids with our cars!

Literally the best place! Ask for Victor! He’s patient and so knowledgeable and goes over everything to where you feel so comfortable. Their name speaks for themselves. I would recommend them anytime to anyone.

I could have taken my Acura to the dealer for a free inspection and the work I needed done. Frankly, location is a big part of this, but it was also far easier to deal with Tom's. Staff is courteous, gets it, moves you right along, communicates and texts you a bill to pay. It's far easier than standing like a schlump in the dealer wondering how long it will take.

This shop helped me twice before this visit for two Issues without charging me because it was a minor issue. I meant to write a review before and unfortunately never got to it. They are friendly , professional, CARING and reasonably priced . I capped the CARING - bc you can’t find any shop to do anything for free for you these days. They are the BEST !!!

I have now had 3 separate very positive experiences with Honest Tom’s. Jeremy is super easy to work and communicate with and they go not just the extra mile, but the extra 10 miles. I feel as though they are truly concerned about sending people home with a safe, repaired car and without padding the work needed. Thanks!

After being completely dissatisfied with the Costco Tire Center, I turned to Honest Tom's. I was really happy with the customer service.

Everyone here is so kind and helpful! They gave me pricing right away and took the time to explain everything my car needed. I really appreciate having such friendly, local people looking out for me and my vehicle. Highly recommend!

I went to Honest Tom's at Great Falls Plaza for an inspection and failed for "bad" windshield wipers and a nail in the tire. The wipers were working perfectly fine yesterday, and when I checked them later today, they were just slightly out of place-an easy fix that took seconds. They tried to charge $30 for new wipers. As for the tire, they said the whole thing needed to be replaced for a nail that looked brand new and wasn't even rounded. When I got home, the nail was suddenly pushed all the way in meaning they placed it there at the shop. It hadn't punctured the tire at all. No plug was even needed. 1 minute and I fixed all the damaged they caused to my car and passed the inspection same day elsewhere. Definitely didn't feel like an honest experience.

We were an hour away from home when we noticed transmission fluid sitting underneath our truck. We managed to get the truck to honest Tom’s auto care. Although we did not have an appointment, they were happy to check the vehicle out. Within 24 hours they had diagnosed the issue and gave us an estimate of the cost. They kept us posted throughout the whole process. When the truck was ready for pick up, they went over everything they had done and said to contact them if we needed anything or had any problems. I appreciate the work they did for us so far. Everything‘s doing well and we’ve had no problems.

I have been using Honest Tom's in Sterling since they opened the shop and I have not been disappointed. They provide timely service at a great price at the estimated cost every time and have gone the extra mile in customer care by also doing small things such as tightening loose bolts/screws, plugging tires and inspecting our vehicles at no extra charge. Honest Tom's has become my go-to for automotive repairs and the manager -Jeremy - is great!

What a great place. I didn't have appointment but they knew I was desperate and fit me in. I just discovered this place because we just moved to the area. The short time I spent there was well worth it. The manager and mechanics were very kind and welcoming. I will be going back as we have 7 cars

I had a flat tire on my trailer and was completely stuck—no matter how hard I tried, I couldn’t get the lug nuts off. Out of options, I went to Honest Tom’s in desperation. They immediately took care of me, removed the old tire, and put on my spare within minutes. When I asked what I owed, they simply smiled and said, “Don’t worry about it, have a good day.” I was blown away by their kindness, honesty, and willingness to help a stranger in need without expecting anything in return. It’s rare to find businesses like this anymore. Honest Tom’s truly lives up to their name—I highly recommend them to anyone looking for an auto shop you can genuinely trust.

Jeremy and the team took great care of me when I needed to get an oil change, vehicle emissions test, and safety inspection after my car had been in transit for a number of months. They were able to get me sorted out quickly and also fixed some of the outstanding issues that needed to be addressed. I really appreciated the prompt communication, professional service, and honest assessment. Will definitely be back for all my car needs.

DISHONEST TOM is the appropriate name for this auto shop! BEWARE after they send you a quote on the phone for repairs and you accept the quote, they change on their backend system what you had approved but keep the same $$$ amount!!! I fortunately caught them before they stared the repair! GET A PRINTOUT of what you approve and cross verify before and after the repair complete!!! Jeremy cannot be trusted, or for that matter everyone in the shop know what they have been doing for quite some time now!!

They are really honest, punctual and provide great service. They send texts with alerts and a complete inspection report. Selecting what work needs to be done is easy since it's all online. We selected an extra thing by mistake and they took it saving us $150. Highly recommended!

Took my car in for an inspection and emissions check. I've been to many shops where people make up little bits and things for profit but did not experience that here. They told me my car was in great condition and gave me a suggestion for one thing that could be fixed in the future. I did not feel pressured to complete the suggested work right then and there. I really appreciate how well they treated my car and me. Will definitely be back!

This was our third time having a Tesla serviced by Honest Tom’s. The work was done quickly and completed at what I believe was a good price. Having always used Tesla services in the past, we got frustrated with how long it took and the cost. So happy to have found HT’s. Service has been completed the same day and for less that that charged by Tesla. We will definitely be coming back.

Came back from a trip to SC, and noticed on the ride that my van seemed extra "bouncy." I thought it was due to a bunch of heavy SCUBA diving equipment on board. Took the van to Honest Tom's in Sterling for an oil change, and they identified leaking shocks & worn struts. At over 125K miles, that is not surprising and confirmed the "bouncy" feel I was getting. Got the work done quickly, and at a fair price. Van drives like it should now. I'm very pleased w/ Honest Tom's and the guys working there

Quality work and friendly staff! Recently needed to get some work done on my daily driver, a very dependable Toyota Matrix. The staff welcomed me in, took note of my concerns and later that day gave me an estimate. Drove in with a large rattle that shook the car, drove away in a smooth running and Quiet car! The location is ideal, the work is quality and prices are reasonable. Will definitely bring my business back to the Honest Tom Team! Thanks!!

Took my CR-V in to get line fixed from tank latch inside to outside tank as it quite working. Also took new headlight covers that I bought for them to change out for me. They took the time to look over my entire vehicle thank goodness as my power steering mechanism was going to break at anytime. They went over and above my expectations with the price and their customer service is excellent! I highly recommend taking your vehicle here for a quote before going elsewhere.

I was very impressed with Honest Tom’s Auto Care! They conducted a thorough and accurate evaluation (with detailed photos and descriptions) of my car. They took care of me. The manager and representatives are super kind and truly honest. When it was discovered that I paid more, they reached out to me and provided me an immediate refund. They live up to their name of honesty. I appreciate the great service that they offer.

Honest Tom’s is hands-down the best! Rigo and Raul go above and beyond to provide exceptional service. They recommended and quickly installed great tires, worked around my schedule, and delivered quick, high-quality results. When my car wouldn’t start during a snowstorm, they came to my house, picked up the car, diagnosed the issue, and helped me replace the battery—all while the storm continued. They’ve also fixed minor issues on the spot and are always honest about what repairs are actually needed. Honest Tom’s lives up to its name with excellent service, expertise, and integrity. Highly recommend to anyone in the area!

Very professional shop always provides pictures and videos of what they are referring to, amazing customer service and convenient shuttle ride services they never fail to pick up the phones and answer any questions!! I love this place highly reccomended!!!