What clients say about Great Falls Auto Service in Sterling (VA)
I was recommended to this workshop and I left disappointed my car did not look good and I returned and they gave me another estimate for something that they could not fix and I paid them I talk about my experience in this place!
Having 2 Audi cars, I could not imagine going anywhere else for my car services. The gentleman at the front desk is very helpful and always tells it like it is. I am very appreciative of their work.
I used their service for my Mercedes Benz SUV for an oil leak for which I already had an estimate from the dealership. They did it for one third of that. Since then, I’ve always taken my car to them. They are polite, friendly and explain the problem without any add ons. I can trust them.
I took my car to Great Falls Auto. I wanted to change my rear brake pads and I was charged $880. I called the dealership for the same service and I was charged $215. Please double check the prices and get a second opinion if your choose to use Great Falls Auto. Felt like I had to share my experience.
My first time getting my car done here. It is simply wonderful. Great service, fair pricing, and fast. I dropped it off in the morning and needed my car for work by 1pm. They delivered it. Rich and Stefan are just sweet and helpful. I'll definitely come back and brag to friends.
Very dishonest business practices and take legal advantage of customer. Went there to have a customization to my grill and and the knocked off my sensor causing issues that it never had and refused to fix it.
Very dishonest and unethical business. Took advantage of an elderly woman charging her for things she didn't understand or ask for. They also created more issues with the vehicle (possibly intentionally). Never trust them with your vehicle. There is a special place for people like this.
No matter who was taking care of us, they genuinely took a passion in cars being done right. Genuinely the best mechanics you could ask for- if you're in the area, these should be your people for everything related to your car.
The front desk guy, I think he's name is Richard, is a poor-mannered bully. Really unpleasant personality and attitude. The main mechanic does not know how to listen and couldn't care less what you have to say, or about your time, or to make you comfortable. No one cares if you'll come back or not. This place is doing you a BIG FAVOR by working on your car. It's a business that's run in a crude and barely adequate manner. Remember American cars from the peak of malaise era? This auto shop is like that.
I gave this place 3 chances and every time I felt disrespected by the crude, manner-less approach. Not coming back again, but I'm sure they don't care
Brought my car in for a simple service it was completed quickly, and the price was reasonable... Friendly staff that are knowledgeable of European imports, as well as domestic. I would recommend dealing with them any day
Made an 8am appointment for alignment for my truck. I was told to bring it in right at 8 so they could fit it in and it would be done within an hour. I arrived right on time and then was told I need to leave the car for a few hours because they already had another car in front of me. What was the purpose of making an appointment? Waste of time, cancelled another meeting to make it happen and I'm back to square one. Reading other reviews it seems like a reputable place but plan on it taking some time. On another note I found a shop in Arlington close to my work that was able to do it right away and for $20 less than GF Auto was going to charge.
I’m so happy to have found this place! They do great work for a reasonable price... Stefan is awesome, he really, really knows Mercedes (and other makes I’m sure) and Rich at the Front Desk has taken really good care of me getting me in for I think the third time now.. They are now my first choice and I recommend them to anyone who asks.. Keep up the good work!
This was a great find start to finish. They offer early hours very convenient to having to be at work early. Additionally, Rich took my car in right away on a Monday morning without an appointment. He explained to me the high estimate and the low estimate and said he would do what he could to get the lower one. In the end, his crew was able to do the work for even LESS than the lower estimate -- by a LOT less! I am so grateful for the honesty and professionalism that I experienced as I am sure that many shops look only to make the most money from people. I will absolutely bring my car back for another service in the future. Thank you again!
Wow.. I was really surprised with the level of service and job performance from this place... didn't even had to be there, towed my car(wouldn't start) there and they fixed it up in like an hour. Would recommend, no BS, fast and not as expansive as other places around the area.
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