What clients say about Double D Towing in Sterling (VA)
Thank God, I allowed my children to go somewhere else because if I didn’t, I would’ve had my children standing out in waiting for them to drop my car at Pohanka. This is horrible service, especially when it only took the Uber 15 mins to get from my house. This towing company needs to go out of business. Their customer service sucks and in dispatch is rude to customers. I should not have been waiting for an hour for them to bring my car when it was only 15 minutes away from my pick up location.
Thank you so much for your help tonight! My husband locked himself out of the car with his phone inside at Home Depot. I arranged everything from home with the insurance and Double D arrived within 35 minutes. We are so appreciative of the prompt response as Home Depot had closed and my husband was standing outside in the snow! You guys rock!!
Double D towing helped me out on short notice moving a toolbox when another company cancelled on me. BJ was a fantastic operator and took a great deal of care to make sure that no damage occurred during transit. Absolutely phenomenal service.
We use Double D Towing for all of our snow removal towing requests, and they are top-notch. They are incredibly responsive, professional, and they get the job done quickly so our crews can keep working. Steve, and Dana are very helpful!
Highly recommend them for any commercial towing needs!"
Double D Towing damaged my car during a tow. Their driver admitted the damage occurred while my vehicle was in their care. I immediately filed a claim with them to cover the repair costs.
Since filing the claim, they denied it without explanation and have completely stopped responding to me. I have called their office every single day for the past two weeks and have not been able to reach anyone who can help.
I have documented evidence of the damage, their initial admission of fault, video evidence, and witnesses. Their refusal to take responsibility or even communicate with me has left me no choice but to pursue other avenues to resolve this.
I would caution anyone using this company. If something goes wrong, you may find yourself unable to get any response or accountability.
Alex was fantastic! I accidentally locked my keys in my car and he arrived quickly, was super friendly, and got everything taken care of efficiently. Great service and a very positive experience—highly recommend!
Always quick and easy to work with. Used them more than once and BJ is always so easy going. Makes you forget you’re dealing with a problem. Will happily use them again!
Car died and I was stranded. Called for a tow and a driver arrived in record speed. Shoutout to Steve! Great personality, friendly, and went the extra mile to help me out! Greatly appreciated, thank you! 10/10 service.
This is one of the worst towing company I ever have to deal with. I waited for over 3 hours and still the driver never showed up. I will report this awful service experience to AAA and make sure to publish this experience on every social media platform. This is unacceptable to allow this kind of towing company in the market to deal with public that has no value for customer safety or service.
On a Saturday night, my Toyota Sienna broke down on the side of the Dulles Toll Road. My roadside assistance app assigned Double D Towing to respond. I couldn't have been happier with the service. They gave me an accurate timeframe in which they would show up and they beat the time. The tow truck driver was very courteous and knowledgeable. Due to the position of my van on the side of the road, he had to be very careful with all the traffic going by. If I need towing again, I'll definitely use DoubleD.
Highly recommend double d, the over night driver Earl was very kind and professional. My vehicle wouldn’t start and it was pouring down raining and the windows were down. He worked quickly to jump the vehicle and get me on my way! Thanks to him! I will ensure call Double D again in the future!!!
I've had some bad experiences with tow truck companies likely due to the unfortunate circumstances either requiring the services, or having to deal with them due to my vehicle being dragged off against my will because I was parked where I shouldn't have. I recently needed my non-operational vehicle towed to a dealership and I reached out to a trusted referral network and I was referred to Double D towing. Danny from Double D reached out to me and was prompt in assisting me before, during and after the tow. REFRESHING! Also, the price was beyond fair and I did not feel like I was being taken advantage of due to an unfortunate circumstance. I hope I do not need their services in the near future, but would not considering using another service. Thank you!
This morning - We were driving north on Ashburn Village Blvd. Ahead of us Crossing the road IN THE CROSSWALK was a boy walking a bicycle about halfway across and an older couple who had just stepped into the crosswalk. I stopped -50 feet back. The Double D flatbed black truck which had been next to me kept going and then stopped with the front end plunging down and the vehicle shuddering. Another 10feet and the Double D truck would have run over the couple walking
One of the walkers turned and may have said something. The Double D driver was making motions with his arm and appeared to be yelling out the window even as he driving away. He turned off soon after
Beyond safety and common courtesy, it appears Double D drivers are unaware that one must stop for pedestrians in a crosswalk; ITS THE LAW
The dash clock said 08:15am
They were assigned to me through my insurance company for roadside service. Promised to arrive within 60 minutes. 60 minutes past and they never showed up or gave an update. I called the tow company directly and was given an earful of excuses and to wait another 60 minutes minimum. I called the insurance company to cancel them and request another towing company.
No exaggeration, (I have phone records): 6 minutes after I got off the phone with the insurance company after setting up the new tow company, the new tow guy calls my phone. He is already in the parking lot asking me where my car is! How do we go from a +2 hour wait time to a 6 minute wait time?
Maybe you should stop being greedy and accepting business you can't deliver on because you supposedly have only one driver on duty. Having one driver and multiple customers waiting and then stringing the customers along for hours telling them “one more hour, the driver's on the way” or some other BS just because you don’t want to lose business. Meanwhile, the customers are stranded on the side of the road or whatever their negative situation is for hours and hours. How greedy and inconsiderate.
I called for a quote and was given a quote for mileage and not heavy duty tow as requested. They called back and corrected the cost and I agreed. I then hired an uber to bring me to the location 45 minutes away to meet the driver. Get here and he corrected the cost again another $175 and wouldn’t accept what I was told. Don’t waste your time and if you do, expect a different amount when they arrive.
Absolutely thrilled with the service from Double D Towing! I had an unexpected flat tire and I was feeling stressed and frustrated. Thankfully, I called Double D Towing, and they turned my day around completely!
From the moment I reached out, their customer service was top-notch. The dispatcher was friendly and reassuring, promising that help would be on the way. Within just 30 minutes, a tow truck arrived, driven by a professional who exuded confidence and expertise.
The technician quickly assessed the situation and got to work right away. Not only did they change my tire with impressive speed, but they also took the time to explain what had happened and how to prevent it in the future. Their knowledge and care made me feel safe and informed.
What really stood out was the genuine attitude of the team. They were not just there to fix my problem; they made sure I was comfortable and satisfied with their service. It’s rare to find such a commitment to customer care these days!
If you ever find yourself in a pinch, I can’t recommend Double D Towing enough. They are reliable, efficient, and friendly—everything you could possibly want in a towing service. Thanks to them, I was back on the road in no time, feeling grateful and relieved. Double D Towing has earned my highest recommendation!
Cameron was very helpful! He made a stressful event a lot less of a headache. I had called to get my battery jumped and within 30 minutes I was connected with a driver, dispatched, battery started, payment submitted, and on my way. $100 in cash or $105 with credit. Everything was very smooth, quick, and convenient. Thanks again !!
Preston was an amazing service guy! Helped me when I was stranded with my BMW 7. Handled the situation perfectly and was a gentleman. Go to DOUBLE D for all your towing needs!
Wish I'd gotten our driver's name. He arrived in just over an hour and went above and beyond to get us and the bricked car safely home. Hot day and a tough job--the transmission was shot--but he was a pro. He was also kind to my mother, who was stranded with us. Took a bad experience--a dead car on the Dulles Greenway--and made it less so. Fantastic service, highly recommend!
I wanted to take a selfie with your driver but I was too shy to ask. Clearly it was not his first rodeo, getting a big SUV onto a flatbed at right angles. He understands the use of gravity. Give him my best regards, and a pay raise.
Dangerous and reckless driving while towing your vehicle. I just experienced absolutely reckless driving from tow truck 8913 towing an Acura SUV on Route 28 in traffic in the pouring ran going over 70 mph weaving in and out of traffic. He would have clipped me if I didn't hit my breaks. Of course, he was on my bumper first before cutting me off. I would never use this company to tow my vehicle. I did not use this business, but I have experienced the disregard of safety and lack of courtesy with customers property. I monitored for 10 miles how they treat their customers property, the general public and potential customers.
I have included an image of the second time he weaved back into the left hand land, this time I was prepared and braked. As you can see, still braking I logged 65mph he was above that while towing.
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