What clients say about iDeal Auto Sales of Staten Island in Staten Island (NY)
Multiple people from this dealership have lied to me about a vehicle they are selling including the history. They have been unresponsive and not willing to provide pricing transparency requested. I would not do business with this dealership based on 3 salespeople I’ve interacted with.
This dealership operates in a very dishonest way. From the beginning, important details were hidden, and the truth only came out after it was too late. The staff was unprofessional and misleading.
Overall, a very disappointing experience. Be very careful if you decide to do business with them.
Thank you for your response. I have visited your dealership multiple times in person. Since November 29, I have repeatedly come to discuss this matter, and each time I was assured that the issue would be resolved and that my funds would be refunded. Unfortunately, these promises have not been fulfilled to this day.
This is exactly why I left this review. My intention is not to create conflict, but to resolve a real issue and receive the money that is rightfully mine.
Warning!!!
This dealership took part of my money under misleading circumstances. After that, we could not agree on the financing terms, and the deal was canceled.
Despite this, they refused to return my deposit. For almost two months now, they keep telling me every day that the refund will be sent to my account, but nothing has been returned.
This has been extremely frustrating and unprofessional. I strongly believe this dealership is not honest and I do not recommend doing business with them
I want to thank Christiana and Manny for making the entire car leasing process so smooth and easy. This is a great dealership, very professional and very knowledgeable team. I would highly recommend this dealership.
I purchased a brand new Infiniti QX50 Sport from iDeal of Staten Island. I couldn't have had an easier experience! The entire team could not of been more helpful, courteous and were extremely knowledgeable. I would highly recommend purchasing a vehicle from here.
If I could give this place a ZERO I would.Stay far away from this used car dealer very dishonest. Drove hour and a half to see a car they told me they had in stock from three different sales people. When I got there they pulled a bait and switch lied to my face and never even had the vehicle.. Told me they felt bad about what they did and they wanted to make it up to me by trying to sell me a vehicle for $7000 more than I was willing to spend and had doubled the miles of the other vehicle. STAY AWAY…. Buyer beware….
I can't begin to tell y'all how great Christiana and Michael O a dedicated to giving optimum customer satisfaction. Before I visited them, I had went to various other car lots trying to get a special deal done because my financial situation wasn't ideal. Needless to say, I ended up at iDeal Auto Sales of Staten Island because all else failed at other dealerships. I walked into iDeal as a last Hope effort and was immediately embraced by Christiana who diligently put me straight to the back to her manager Mike and I didn't have to do anything else after I explained my situation to them both. They were on it with great effort and seamlessly make the deal work and I couldn't believe it, but shortly after walking into their dealership, hydro wolf with a deal better than I was even hoping for with a vehicle that I like so much. It was like I brought a car from great friends of mine. That's how I think of them now.
RS
Michael K is a very nice a good marketing salesman of ideal Auto. As a first time buyer he leads me to buy a very good car with competitive price. I just sat and relaxed he did everything to get me this car. I wish him success in life.
I can’t say enough great things about Ideal Auto Sales Staten Island! From start to finish, the experience was absolutely top-notch. I purchased two vehicles in one week, and both times the process was smooth, professional, and stress-free.
A huge thank you to Mike, the manager, for going above and beyond to make sure everything was perfect. Christiana was incredibly helpful and patient, and the entire team — Wendy and Cathy included — made me feel like family. Everyone here truly cares about their customers and works hard to make sure you drive away happy.
If I could give 10 out of 10 stars, I would, but since Google only allows five, they’re getting my full five stars! Highly recommend Ideal Auto Sales Staten Island to anyone looking for quality cars and exceptional service!
I have purchased dozens of new cars in my life. This was hands down the best experience. Johnson is a true professional with the nicest personality you can find! They were truly concerned with my needs and made it happen! If you need a vehicle, this is the spot! Thank you again fellas!
Was recently recommended by a friend to check out this place as she bought a car here with the dealership. We were looking into getting a new car to replace our old car, so we paid a visit here first. It turns out that we didn’t need to look further up into the other dealerships. Ronnie, our sales person, was very patient and professional in explaining everything to us. We actually spent a good amount of time there with questions as we have never committed to a new car before. Ronnie and his staff were very helpful with answering all the questions we have until we are clear with everything we had to know and need to know. From inquiring, to paperwork, to signing, to picking up our new car, everything was done pretty smoothly and promptly. Ming was very thorough and clear with explaining all the details of our paperwork. All the staff were very efficient and nice, including the front desk ladies. Overall, a wonderful experience.
The 2024 Mazda CX-5 was the car that we got, and I highly recommend it. It is very steady, spacious and just a beautiful car with lots of pros. You will agree with me once you do the research.
Everyone I directly interacted with here at Ideal was super personable. Dimitry helped me work out any concerns about the car and sat with me patiently to get insurance. He even tried to help me install my sons car seat when leaving the lot the next day. Just loved the dedication.
Came here with my dad and had the pleasure of working with Michael K. over at ideal auto of Staten Island. Michael was very patient and helped get us an amazing deal on a Lexus. He worked with past closing hours and answered all of our questions whether we called or texted him. Truly a great individual to work with. Highly recommend ! Go see Michael K!
Michael K was excellent, helped me get the car I wanted and they bought my car. The manager Manny is great to work with. Overall great experience will be back again and recommend going there.
I had a great experience at this showroom! Ronnie, our salesperson, provided excellent service and made the car buying process smooth and easy. Many thanks to the manager and the rest of the staff as well—they were all very helpful and professional. I really appreciate their outstanding service and would highly recommend this showroom!
I recently purchased a used car through Michael K, and I couldn’t be happier with the entire process. From the very first interaction, Michael was professional, honest, and incredibly knowledgeable. He took the time to answer all my questions, provided a full vehicle history report, and made sure I was 100% comfortable with the car before finalizing anything.
The vehicle was exactly as described—clean, well-maintained, and priced fairly. No pressure, no surprises, just straightforward service and great communication. It’s rare to find someone in the used car world you can really trust, but Michael K exceeded all expectations.
If you’re in the market for a reliable used car and want a smooth, stress-free buying experience, I highly recommend working with Michael K!
I recently bought a Toyota Corolla-Cross from Staten Island Ideal auto. My salesman, Ronnie was very helpful and knowledgeable. All other stuffs are supportive. Highly recommended!
Michael K. was our sales representative and he did an amazing job from start to finish. We purchased a 2025 Nissan Altima and drove from NJ to NY just to get this deal. He made the process seamless and we are very happy with our new car. I highly recommend going to see him at Ideal Auto if you are in the market for a new or used
vehicler! A+++
Michael, Johnson and Serge are the best! Super personable and worked quick. The SQ5 looks and drives awesome! And they got me a better interest rate than my credit union. Great job guys!
They made the process smooth and easy and will go the extra mile if they have to , car was clean and mint as advertised . Check out Daniel he guided me through a he process and was very informative and helpful ask for him when you walk in . Overall the business with them was great ! Very happy with th outcome !
I recently bought a Mazda CX-5 from Staten Island Ideal auto. My salesman, Ronnie was very helpful and knowledgeable. All other stuffs are supportive. Highly recommended!
Ronnie, thank you for your good attention and good service. Very efficient, he was always informing me about the process to purchase the vehicle. He was very kind. He always guided me through the reviews when I didn't know a place and that was what caught the attention of this dealer. Very good. reviews and I recommend it 100 percent the friendliness from the moment I walked through the door until the day they gave me the key thanks idea dealer they did a good job thanks Ronnie for being such a good seller
I've been to a crazy amount of dealerships over the years, due to different jobs I've had. Ideal was EASILY the best experience.
Very nice people, I mostly dealt with Ronnie and Gino. But I spoke to many workers, they were all incredibly nice and helpful. The showroom is gorgeous, bright with a great atmosphere.
I highly, highly recommend Ideal Auto.
Emmy was absolutely amazing! She helped me with each step of the online buying process. I’ve never bought a car online and she held my hand through the darkness. The people at Ideal Automotive Sales are top notch professionals. I would definitely buy from them again.
Matt M.
Buffalo, NY
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