What clients say about Breen Bros. Towing Inc in Staten Island (NY)
Breen Bros Towing Company responded to a call I made to AAA on Friday, March 2026 for a flat tire with my car. Alex arrived and removed the damaged tire & replaced it with the donut tire. Alex responded promptly and worked efficiently & quickly to get the job done. Alex was very pleasant and was receptive to our concerns. Thank you so very much Alex for getting me back on the road again! Will not hesitate to use Breen Bros if I need them (hope that I don’t - Lol!).
I want to give the 5 Stars for Breen Bros. for the very good service they have given to us ive used them for the 3rd time now and they always did a good job of bringing my Pathfinder to the car service of Meinekie Rossville dropping my truck safely. The technician who picked up my truck is nice and courteous. They deserved thr 5 Stars !
It is very frustrating when your car won’t start especially when I am just starting the day. The tow truck driver was on time. They said approximately 2 hrs and he was at my house within 45 minutes. Very patient and empathetic. Highly recommend this company. I learnt about them through my AAA. Membership.
Have used Breen Brothers a few times already. Always seamless, quick scheduling, easy pick up and drop off. Office staff is polite, tow driver was pleasant and knowledgeable on where he was bringing the car etc. We felt very comfortable handing over our baby to them! Easy pmt system as well. Called office and gave cc over the phone.
Had a car towed in the Brooklyn area; the driver was very helpful and courteous, went out of his way to deliver the car safely to its destination! The team is responsive; would definitely recommend!
My tire blew out after hitting a bad pothole. Breen Bros Towing came in a timely manner and quickly changed my tire to the donut I had in my trunk. The repairman was courteous and professional.
From the first call, I found the support team was courteous, empathetic, and professional, something that seems to be getting rarer these days. The team was responsive, answered my questions, and got me on my way much quicker than I expected. I felt I needed to be towed to the dealership for repairs, but the driver suggested he check the battery first. He was right - got it started in a minute and even followed me back to my house to make sure I wouldn’t get stuck on the way! I recommend them highly for their outstanding service and advice!
As a woman who was alone (it was day time), I felt very comfortable with the gentleman who changed my tire! He didn’t try to do anything else either besides what I just asked. Good experience 👍🏻
Completely unreliable towing company. Missed the ETA by a long shot, staff was rude, and there was zero accountability for their mistakes. I felt taken advantage of and disrespected as a customer. Definitely not a company I would ever use again.
This towing company is also a police impound, which seems to shield them from any accountability. They picked up my Mercedes Benz and left it in the middle of a one-way street, blocking traffic—including school buses—and causing severe damage to my vehicle.
When I went to their office to speak with a supervisor, I was met with hostility and evasion. A man in a yellow shirt came out aggressively, holding his hands back like he was ready to hit me. Instead of helping, he handed me a vague piece of paper and told me to mail it to a P.O. Box. No explanation, no support. I asked for their insurance information—they refused. I asked to speak with Susan, the manager—she wouldn’t even come out.
To make matters worse, the 60th Precinct came out and did absolutely nothing. No statement, no documentation, no investigation. They simply told me to take it to small claims court. A Mercedes Benz is not a small claim. What this tells me is that any towing company—especially one tied to law enforcement—can move your car into the middle of the street, damage it, and walk away without consequences.
This wasn’t just negligence. It was a complete breakdown of responsibility, professionalism, and public safety. No apology. No accountability. No justice.
Avoid this company at all costs—and if you’ve had a similar experience, speak up. Silence only protects the wrong people.
Terrible experience! This company is a total scam. They quoted one price over the phone and then charged way more after towing the car. The driver was rude and completely unprofessional. Feels like they make a business out of ripping people off. Stay far away from these guys!
When I picked up my car, at the front desk the Staff was very helpful with walking through the process. When I got to my car, Leo was very helpful and provided me with assistance. Thank you for your service.
Absolutely the worst towing company I’ve ever dealt with. For my Friend. I had to do all of this and waste my day !!!!! His employee mismatched the tags on the same car the same tags are registered to. Big mistake his kinda old and didn’t double check. He was supposed to pay by Sheriffs office order to tow company $225 and $40/day for 9 hrs from 11pm admit to 8am. They charge for 2 days an additional day.
I rarely leave reviews, but this experience was beyond unacceptable. The front desk staff — especially one rude woman — was completely unprofessional, and the rest of the employees were just as bad. They refused to answer simple questions, kicked me out, and initially refused to accept a credit/debit card for payment. After wasting more time, they finally accepted it — but not before making several unnecessary and shady moves.
To make things worse, they didn’t even park my car where they were supposed to according to their contract with the city. Instead, they moved it to another city entirely. I called the Marshal’s office to file a complaint — they apologized and even called the tow company themselves. The Marshal spoke with “Joe,” who claimed to be the owner, and told me Joe would call me back. Of course, he never did. Funny enough, the Marshal called again, and Joe suddenly answered.
Total scammers.
They charged me for two days when the car had been there for less than ten hours. Dishonest, rude, and completely unprofessional — avoid this place at all costs.
Having a terrible morning I locked my keys in my car. AAA contracted Breen Brothers Towing and I got their call promising to be here within an hour. Within 45 minutes of that call a guy came, did some magic and handed me my keys. Swift, no damage and no indication of my initial distress. Thank Breen Brothers!!!
I recently used this towing service and unfortunately had a troubling experience regarding payment and data privacy. As someone who does not carry much cash, I requested to pay by card. However, instead of using a secure card reader or mobile payment terminal, the service provider took a photograph of my credit card and transmitted it via a messaging app. This practice is highly concerning and potentially violates consumer data protection standards.
Key Issues:
*No secure payment method* was offered at the time of service.
Photographing a credit card and sending it through unsecured channels (e.g., messaging apps) exposes sensitive financial information to potential misuse.
The towing personnel were *aware of my home address*, where the vehicle was dropped off, adding to my discomfort.
Three days later, I discovered a fraudulent transaction on the same card at NOCO ECOMM, raising serious concerns about how my card information may have been compromised.
Under PCI DSS (Payment Card Industry Data Security Standards) and general consumer protection laws, businesses are expected to handle payment information securely and responsibly. Capturing and transmitting card images without encryption or consent may constitute a breach of these standards.
I urge the company to review its payment handling procedures and implement secure, compliant methods to protect customer data. Consumers deserve transparency, safety, and respect for their privacy.
I was connected with Breen Brothers through Honda Roadside Assistance, and I couldn’t be more impressed. As soon as the claim was submitted, the driver called me right away and arrived within 30 minutes. He was professional, courteous, and clearly experienced. Quick, reliable, and resourceful service from start to finish. Breen Brothers are the best—highly recommend!
Timely - competent - professional got the tow done ✔️ safely in ten minutes. My mechanic called reassuring me my car was at his shop safely. Thank you Breen Brothers you can trust Richie with his tow truck and Breen brothers for sending him to the scene. DON’T GO ANYWHERE ELSE call Breen Brothers.l first. Believe me! 😄
Needed help with a long distance tow through AAA and AJ from Breen was extremely helpful. Communicated the whole trip and got my car to the mechanic in good time and condition. Can’t say enough positive remarks about the service.
Put in a roadside assistance request through AAA and immediately received a phone call from the Breen Bros. dispatcher with an accurate ETA for my tow truck.
The driver was extremely knowledgeable, courteous, and followed the proper procedures to ensure the safety of myself and my vehicle at all times. He was amiable and personable while maintaining a professional demeanor.
Would absolutely recommend to anyone in need of roadside assistance!
10/0. Efficient, reliable, considerate. Would use these guys again in a heart beat. I hope I never have to, but I’m happy knowing I’m in good hands when it does.
The driver was prompt, courteous and handled my vehicle with care. Loaded her on the bed swiftly and carefully. Would definitely use their services whenever needed. A definite recommend!!
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