What clients say about Lucky’s Towing L.L.C. in Lincoln (NE)
**5/5 Stars**
I had my car die on me late one evening on a busy Lincoln street—rain pouring, nerves shot—but Lucky's Towing made it way less painful than I expected Called around 8 PM on a weeknight, and the person who answered was super calm and helpful, quoted a clear ETA of about 30 minutes, and actually stuck to it. The driver rolled up right on time, even a bit early despite the weather. He was professional, explained the process step-by-step, used proper equipment to secure my car without a single scratch, and handled everything carefully. Pricing was straightforward and fair—no hidden fees or surprises, and definitely better than some horror stories I've heard from friends. He even offered to drop me off at home since it was close by no extra charge, just solid service.
In a city where towing can feel hit-or-miss, Lucky's Towing is the exception: fast, courteous, honest, and genuinely caring. I'll keep their number saved and tell everyone in Lincoln to call them first if they need a tow.
If you're stuck in Lincoln or the surrounding areas, go with Lucky's Towing you'll be glad you did!
Thanks for the quick, stress-free help! ??
Unprofessional they towed my trailer and I payed $450 cash and brought all
Documents complied to all rules. I know it was my fault it was towed but if they brake
something be professional own up to it and respect other’s belongings.I asked why they broke off welded chains and owner was rude would Not take accountability. I told him I wouldn’t move from lot or entrance until they came or did something and he told
me to take him to court. I decided to leave because the weather was bad but these people are weird. Saying Im acting like a child, he is disrespectful to women. They have no address listed but this is there address
6101 Cornhusker Hwy
Lincoln, NE 68507. Very shady people. I had to wait for over an hour for a call back. Had Arrow towing truck company driver open gate which was weird.
I had a flat tire, and called, the guy on the phone seemed really nice and got straight to the point, had me at the mechanic in under an hour, will definitely be using them again!
ZEROOOOOOOOOO!!!! THIS COMPANY IS SO SKETCHY! A GUY PULLED UP WITH A TOW TRUCK WITHIN MINUTES OF MY BROTHER ARRIVING TO MY PARENTS HOUSE. MY BROTHER RAN OUT BEFORE THE GUY EVEN PUT THE CLAMPS ON AND STATED THAT HE WAS TAKING HIS CAR AND THREATENED IF HE GETS HOSTILE WITH HIM THEY WILL NOT RELEASE HIS( FOR ONE WHY WOULD YOU THINK THAT WE WOULD GET HOSTILE YEA WE WERE ALL PISSED BUT WHO WOULDNT BE?!) CAR AND KEEP IT! THE CHARGED HIM $260 TO NOT EVEN TAKE THE CAR TO THE LOT AND STATED THE ONLY PAYMENT THEY TAKE IS CASH-APP! (WHAT IF NOONE HAS A CASH APP THEN WHAT?) BUT ANYWAYS WE PAID THE FEE! MY CAR WAS TOWED MONTHS AGO FROM THE SAME COMPANY AND I WAS CHARGED $130 TO PICK IT UP FROM THEIR LOT! VERY UNPROFESSIONAL! THEY ALSO WOULDNT GIVE OUT THEIR NAME AND THE MANAGERS NAME! I LITERALLY HAVE THE RECIPT FROM WHEN THEY CHARGED ME HE CLAIMS THAT HAS ALWAYS BEEN THE RATE! NOT TRUE THEY GET TO MAKE UP PRICES, SO TELL ME WHY ITS CHEAPER TO HAVE THEM TOW A CAR, I CALLED TO GET AN ESTIMATE FROM THE SAME DISTANCE FROM MY PARENTS HOUSE TO THEIR LOT AND THE TOLD ME ITS $120! SOMEBODYS LIEING! MIND YOU IN THE STATE OF NEBRASKA EVEN PRIVATE PROPERTY THEY ARE NOT ALLOWED TO TAKE YOUR VEHICLE IF THE CLAMPS HAVE NOT TOUCHED YOUR TIRES AND IT IS NOT PUT ON THE TRUCK. DEFINITELY CALLING THE BBB AND REPORTING THE COMPANY!
Came through professionally and with knowledge. The tow guy was very accurate and knowing what i was going through. Very cold day and he was very helpful gave me a ride to my location and made me feel like I knew him. Great company very professional. I felt like I was a friend
Very unprofessional, lied on amount multiple times, did not inform me on location of my vehicle and I had to call the cops since this company is shady and only once did they call the owner of the car back. Anytime after that they never reached out to the official owner who stated numbers to call back on but they chose to call back every other number (family and friends) but the owner of the vehicle who called over 10 times spread out over time. I did not feel safe around this unprofessional person. I will be contacting better business bureau! Shame on you for making any woman not feel safe so she had to record for her safety when speaking. Shame on yall!
Not sure what I did to these guys. All the reviews said great prices, fast etc and the guy that arrived an hour after we discussed charged me 150 to take it down the street, never having to leave the neighborhood. Oh well. Live and learn, but ouch dude.
Best price in town and quick service too, above and beyond service and car repair tips and estimates, friendly people on the phone and in the trucks. For real if I could only rate one business it’d be Lucky, they are the best, hope I don’t need another tow but if I do I know who to call.
I visited a friend at Ravenwood Community (managed by Ascentia) and was parked for barely five minutes when a tow truck suddenly showed up. The driver started hooking up my car while I was standing right there and refused to let me move it — then demanded $260 to release it.
He only accepted cash or Cash App (no card or receipt), which is a huge red flag. I paid through Cash App and even noted “Tow Fee - I am not claiming responsibility "
This seems like a clear example of a predatory towing situation, not a legitimate enforcement of parking rules. I will be reaching out to Ascentia management asking for a refund and a full review of how this tow was authorized. Hoping they take this seriously and protect both residents and guests from unethical towing practices in the future. I do not live in this neighborhood but I am shocked at how ascentia appears to be treating their residents. It is predetory to hook up to a car when the owners are standing next to the car and you don't give them the proper change to move the vehicle.I hope I am wrong and this is all just a misunderstanding, but by the way Lucky's towing conducted themselves, resorting to insults and even threats, I unfortunately have my doubts about that.
Predatory tow truck drivers. They tried to tow my friends car who JUST got here. Charged us $260 to drop it. I was outside before they even hooked up. When asked about information, the tow truck driver asked if we knew how to read….
This is not the first time they’ve done something like this. Staff is clueless.
Had my car towed writhing 20 minutes of parking. Employee even told me that he doesn’t like how the company operates. With how fast it got towed, and how far away the lot is from where I got towed, there is definitely something shady going on with the company
Had my car towed today. Noticed after an hour of it being gone. That wasn’t the issue. The issue was getting ahold of someone to get my car back. Basically had to have dispatch and 2 other people call as well to get the dudes attention. They purposefully didn’t answer back until after hours to charge me a higher rate. $315 later after they had my car a total of 2 & a half hours. I am pregnant and from out of town (hence why I needed my car back asap) Biggest scammer in Lincoln. Also, google doesn’t have correct address and their voicemail doesn’t have correct hours. Their hours are for what can be towed.. not for when you can pick up your vehicle. Literally all felt illegal but of course you’re gonna pay the price to get your car back. Business shouldn’t be in business anymore. Big guy in gold Tahoe wants to seem professional but it’s because he knows he has a fat paycheck coming his way. I wouldn’t work with these people.
Was told to come get my car in the morning, called over 30 times over the course of two hours with no answers. It’s now 1 pm and I’m still waiting for a call back from the messages I left. I need my car and this feels illegal to take it, not tell me where to get it, and not allow me to get it. They also told me if I don’t get it by a certain time they will add $100 onto the charge. How is this fair???? I’ve been trying to get my car back for hours and no one is picking up the phone… this is not okay.
Barry was absolutely wonderful! After no luck from other towing companies around Lincoln, Barry not only helped me with questions as to why my truck wouldn’t start, but he also gave me tips on how to get it going again. Full mechanic special. He was also extraordinarily friendly and a fantastic conversationalist. I will definitely be using Lucky’s Towing from here on out! Thank you so much! :)))
Lucky’s Towing came to our rescue!! He was very caring & quick to unlock our car after waiting 7 hrs and 2 Towing companies cancelled on us; Lucky’s Towing saved the day!! I will be contacting Lucky’s first thing next time AND recommend him to everyone I know!
I was down on my luck and they came through and helped me when I locked my keys in the truck and no wonder they are called luckys they are amazing 10/10 I will call them again if I need anything with my vehicle they are amazing and extremely nice will definitely recommend them to everyone I know
Transmission died on me, needed to get to a shop. Dispatch reccomend a place, driver was prompt and friendly, went as well as can be expected. Hope to never need them again, but if I do, will call again.
First time using this company reviews looked good so why not. Ended up waiting about an hour when, where the vehicle had quit running was only about 20 minutes away from the location I needed it dropped at. Called company they couldn't get ahold of the driver. I found the driver up the street dropping the vehicle off at the wrong address. The driver wanted to charge me another $25 to hook it back up even tho the driver was at the wrong address! I can't say that I will used this company again in the future
I live in the middle of the country and somehow locked my key fob in my car. Lucky's drove out on the Saturday of Memorial Day Weekend to get my car unlocked. Really nice guy and great service. Would definitely recommend!
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