O'Reilly Auto Parts in
Bay City (MI)

Ordered a part was there on time and nicely priced

My mother went into the wilder Road location looking to purchase a headlight bulb and help with installation for it, upon entering the store she walked up to counter and met with a guy who didn’t greet her, no smile, seemed irritated already by having to wait on her. Didn’t get his name but he was the only one who looked about 400 lbs. He again seemed agitated to go outside and look at the vehicle and without hesitation said oh no this is nothing we can do. HORRIBLE CUSTOMER SERVICE! We left immediately and decided to try the location on Center, so glad we did! We were greeted by Brady with a smile and with no problem at all he installed the headlight within minutes!! Brady is the definition of great customer service! He is a wonderful asset to this company and represents it to the fullest! We will go out of our way to drive to this location as we live on the west side and wilder would be more convenient but with Brady’s customer service it’s worth it. I’d give 5 stars to Hampton Location but never returning to the wilder road location.

Dan and Richard know there stuff! Great service!

I was just in here the other day looking for a last few items. I was immediately greeted upon entering. Employee “Garrett” was of great assistance!!! I needed an air filter and cabin air filter, and he had both of them quicker than I’ve ever purchased one… with options too! If you’re looking for speed and accuracy, this is your location. I highly recommend this store!! 👍👍🇺🇸😁

Good solid crew at this location. I’ve stopped in in different occasions looking for parts for my ‘67, the crew is always helpful figuring out part numbers and getting the right parts for me. Very pleased with this location.

I love O'Reilly's Auto Parts they treat me right,and they give me a military discount.

Rich and Dan were extremely helpful and gave me their honest expertise. I would highly recommend you coning down the service is great and the staff is friendly.

I called for parts last night at 8:30. Google says they are open until 10. I arrived at 8:59 and the doors were locked, and the employees acknowledged me, and ignored me standin at the front door. I needed $100 worth of parts to complete a timing job. It WOULD HAVE BEEN NICE if the employee, who i called twice between 8 and 9 pm, would have told me they closed at 9.... since i only told them I was on my way so shortly before. This is exactly the low level of customer service I would expect from an O Reillys. Luckily for you guys, the store on Bay Rd in Saginaw had the parts and were open until 10. The guys at the Bay Rd store were knowledgeable, kind, and attentive, unlike the employees at this location in Bay City. If it wasn't for the employees at Bay Rd., this would have completely ruined my night. As a DIY mechanic, you do not always know you need something more until you run into it. I sure hope if these employees are EVER ON THE OTHER SIDE OF THIS, that someone shows them kindness instead of ignoring them at the front door.

Needed an alternator for my friends van. She purchased it there, and they gave her a broken part. Felt like they passed on a returned item because she didn't know anything about it.

O'Reilly did a special ordered. We paid up front and was charged for delivery to the store. The part was the wrong part, O'Reilly would not give us back the delivery charges.

Return call was first-rate but they didn't have the items I needed but they had the knowledge to know and that's half the battle thank you very much

Awesome place and employee went out to the truck to help us switch a ball we couldn't get off of the hitch. Thank you kindly..

Needed a return trip to get what I needed, but Richard was respectful of my time. He was courteous and demonstrated good customer service.

Thanks for shipping the wrong parts twice! After waiting 24 hours my 02 sensor was twice as short as needed. After specifically stating I needed the longest harness out of the two types. I got the shortest one. On day two I had to reorder and wait another 24 hours. The next part looked in order over the counter but after removing the plastic cap of the sensor IT WAS USED! FILTHY caked in dirt & debris. Obviously corroded inside. after lifting truck and removing tire along with wheel well plastic it was disheartening I had to install a used part just to drive 2 hours home. Yes MY ENGINE LIGHT CAME BACK ON. I'll be returning your substandard quality 02 sensor ASAP. Smfh

Was in a bad situation, and brandy ( I think that was his name . His daughter loves ducks) He was a great help Got me what I need to make it home . Very nice guy . Had all the answer to everyone of my question . Thanks .(. hope I got your name right .)

Great service and staff knows their stuff. Care more about customers then making money that's why I'll always be a loyal customer

If you need auto parts quick and can't wait for certain parts to come in the mail from online orders. Then this is the spot to go to . Preferably the one on center. workers are nice and very helpful. if you have questions or whatever it may be,then I would go to O'Reilly's if I was you. and steer clear of auto zone next door .

The hospitality and customer service is appreciated over other local auto parts stores. Grateful they changed the burnt out bulbs in the bitter cold.

This is a great place for your automotive needs! Great selection and great prices! Well organized with a knowledgeable and friendly staff who will help you with any questions you may have in regard to buying auto parts and tools you may need to fix your vehicle etc.

I came in asking for clear coat, he gave me a pen of white touch up paint. I asked if he was sure this was clear coat. He assured me it was. I got home and took a better look at it I read right on it that it was white paint. Thanks for wasting my time.

Eric is awesome. He drove 15 miles out of his way to pinconning to bring me an my wife an 3 year old a serpintine belt. An a 3/8 ratchet to pull the tensioner pulley so we could get it on the vehicle that I broke pulling the tensioner pulley back so I could get the belt on. This man should get a raise.

So very helpful and nice! My car is very confusing and difficult to work on, yet the entire staff came together and helped me find the correct wipers I needed and even installed them for me. Easily could have given up or told me to go elsewhere. 10/10 recommend

Of the myriad of auto supply places here in town this is the one I choose to go to. The staff is friendly and very helpful and they usually have what I'm looking for or can get it fairly quickly. They are quick to help me solve problems that I face as well. I only go to other auto supply stores when I absolutely have to.

The guys were great! Fixed my headlight and found out what was wrong with another issue and fixed that. Very professional and great customer service!

We were driving home from up north and we blew a belt and barely made it to O'Reilly and they were extremely helpful and helped us get our new belt on and tightened and made sure we made it home. Employees were beyond helpful and nice. Couldn't have asked for a better experience. Thank you

I have left both Advanced and Auto Zone behind and have committed myself to O'Reilly. If they don't have it for you, they'll get it. Need something installed? No problem. Competitive prices as well.

your employee at the essexville store went above and beyond to help me get my break lights going we had it fixed within 15 minutes what i had spent days trying to resolve, i don't use other auto parts company's unless and emergency because your people are the best thank you from the bottom of my heart, my daughter is getting married and now i can be there. i'm on a very limited income and your employee should be commended for his excellent service