What clients say about OmniSource Bay City in Bay City (MI)
Just had terrible experience at the copper drop off. The female in there left me waiting 7 minutes while she wandered back and forth pretending to work after the previous customer left. I finally poked my head in the door, thinking she hadn't seen me. She said knew I was waiting, said she was taking care of previous customer's order. Very slow, lazy and unprofessional. Then. I had to ask the cashier for my ID back because she had forgotten it, despite it being right in front of her. I have used Omnisource all my life, worst experience ever, very frustrating and annoying.
Horrible experience - 3 days of stipping copper from a old arc welder, 2 calls on 2 days to get pricing, 3 hrs of driving, then I was denied. I was basically called a liar as they stated my copper did not come from a welder. I called a friend who also verified it was from a welder. OnniSource still didn't belive me and said it was electrical wire. I described the welder and my 3 day experience extracting the copper. I was still denied. I had everything riding on this deal. I used last of gas and cash to make trip. It would pay me $50 more then other yards. I did make it back home on fumes and hungry. After getting home I found all my evidence and took pics... Omnisource could have informed me before trip of what proof I would need to bring if they don't trust their customers.
As far as I'm concerned they're basically just a bunch of liars that are going to manipulate anybody they can into thinking that they got garbage for scrap. Even if you have nice clean high-dollar scrap they're going to tell you it's garbage and give you the lowest price they can so that later on they can go and redo the numbers or something and keep the money themselves I'm sure. Why else would they be ripping everybody off like they do
After three trips there I'll never use them again. They manipulate prices not only with their grader/sorter but with their automated system. One trip my painted aluminum was painted. So I decided to bring 200lb. Suddenly it's old sheet. 38 cents a lb. Their automated system said 45 cents that day. 100 lb clean extruded 36 cents a pound? I call and they said it was a computer glitch. Of course after a human glitched it. I'll be writing reviews on multiple platforms. Their ethical standards rate zero with me.
Every time I go there I have great interaction with the yard persons. They all are helpful and friendly. I'm always amazed I'm getting paid to recycle my metals.
This place is an absolute joke. My father collects and repairs old grandfather clocks. Brought in 16 lbs of solid brass. And they tried to tell me it was shred aluminum because the gears that weigh .01 grams stuck to a magnet.
Offered me .05 cents a lbs for 16 lbs of solid brass. Place is a scam just ripping people off
I never feel comfortable here. I don’t fully understand their recycling rules and most the the employees treat me as if I should know how all their rules work. I don’t trust the type of material they put in their computer compared to what I am actually recycling. I once took a pillar of aluminum and received 30 dollars. I had three more pillars of aluminum and brought back the next day and only received 30 dollars for that amount.
Just because you work in trash doesn't mean you need to personify it, but that is exactly what the female manager working the cashier office has done at OmniSource, LLC. Unprofessional and incompetent, I was flat out called a liar on my first visit by this person. I was treated as if I was a scam artist over 96 dollars worth of copper, again I've never been here, I have a valid driver's license and vehicle and I never asked for cash. I was simply told by a week old employee operating the scale that I would receive cash if I used my company name. What a waste of my time ! Go anywhere but here for your metal recycling ♻️
Poor service try to screw you over any chance they can. Rifkin in Saginaw is by far the best in tri City's. Left omni. A few years ago and I have made more money per load and less problems
The employees were extremely helpful and nice! We wanted the rims off the car we took to scrap and the bolts were rusted on. They spent a good 2 three hours taking them off for us! Very friendly guys also.
very well established and very courteous free hot chocolate and coffee for customers perks for veterans and much more glad to have them for all my scrap metal needs thank you omni source
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