Batteries Plus in
Bay City (MI)

Cannot say enough great things about Jonathan at Batteries Plus! He went out of his way to make a bad day better when my car died in the Aldi parking lot. He went above and beyond with professionalism and kindness!

Things were great. I got there and the guy had it topped off all ready to. I was able to put in and go for a ride on the harley. Quick service when I came in.

they ordered a special battery for me .sales person was outstanding. really helped me out .l will recommend them.

They didn't have my screen, but ordered it for me. The replacement was done professionally. Screen protection was recommended and purchased as well.

Great experience! I needed a new battery for my key fob, and I was quickly helped. The staff took care of everything, and I was in and out in less than 5 minutes. Everyone was very polite, and the store was nicely kept up. Will be back for any future needs!

I had an excellent experience. They helped me out and got my device fixed rather quickly and for an affordable price. They were kind and helpful and communicated throughout the process. Very pleased and will absolutely recommended them.

Stay clear of this place for any type of phone or device repair. Pretty ironic because I’ve referred hundreds if not thousands of people here over the last 10 years. I’m a district manager for a major phone carrier overseeing all of the stores in the area. All of my stores have always referred customers to any batteries plus for repairs. Not anymore. The service I received personally was incredibly unprofessional and bad business. I dropped an iPad off and was told it would be 48 hours. A week later I called for an update and they said later that day or the next day. The next day I called again and they said they broke the home button so it’ll be a few more days. I understand stuff happens, but it’s insane I had to call to get this info and that they didn’t call me to let me know it wouldn’t be ready by the promised due date. When I called they had nothing but excuses and were extremely defensive and rude. I later found out that any time a home button is broken the Touch ID will never work again. The secure apps I use on this iPad require biometrics so this $460 iPad and $200 screen I paid for is now useless to me. Thanks Batteries Plus! Enjoy your final few years in business because if your customer service doesn’t change you surely won’t be around much longer.

The bald fella working is rude, not very helpful. He definitely does not look out for the customer. He also belittles the customers. Wont be back, because of the bald douchbag.

My experience with battery plus was excellent!! The guys talk to you with respect and knowledge of the product I needed. They called me in the time frame they told me to let me know my battery was available.

Dale was super helpful and informative but not pushy. I had a couple batteries on hold and couldnt make it in that day and he was again helpful and offered to hold them another day. I came to pick them up and he even checked the batteries for me. Great guy!

ZERO stars. ZERO stars. Got text order was ready so I stopped on way to work to pick up. Got there and doors were locked. Guy answered phone and said they weren’t open even though text said order was ready for pickup. Now I’m late for work and don’t have my battery either. Company needs to change this process or fire terminate this franchisee. Either way I’ll never be back.

People in the store are really great to work with, I've been doing so for many years and am happy to drive out of my way to get to their store specifically. They're friendly, professional, and always have what I need. Five stars hands down!

I was looking for Duracell ProCell 9 volt batteries. The man behind the counter asked me who they were for... I told him they were for myself. That's when he said he would not sell them to me because they were for personal use and not commercial. When I said I would go to the Saginaw location to get them, He said they better not sell them to me on my way out the door. Unreal

Best place for all kinds of batteries. Hands down!! Very patient and awesome customer service!

We bought a car battery at this store and we believed it to still be under warranty. The owner, Tom, was able to look up the receipt using our phone number and confirmed the warranty. It was determined the battery was not holding its charge and Tom removed the old battery and replaced it with a new one free of charge. I really appreciated this excellent customer service! I highly recommend this store!!

I cam in on Sunday to get a battery replaced in my Mom's phone. I received a call and had to leave the watch with Dale. I returned about an hour later and Dale had the watch repaired and the time set./He was extremely personable, knowledgeable and easy to talk with. I highly recommend Batteries Plus Bulbs!

Tom the manager called me about previous issue, he graciously agreed to refund my money. Ironically on the way to the store hubby broke the glass on his phone. Tom and Jonathan agreed to repair his phone instead of doing refund. Great way to turn previous issue around. Happy cusomer

Staff was friendly and understanding that I needed my phone glass repaired. Phone was ready at promised time, however since my phone was repaired I know longer have the ability to call anyone. When I try to place a call the call fails and I get a failed network message. The cost was approximately $300. Which is pricey, but I thought it was worth it to not have to replace my phone. But without being able to connect to my network now, I feel like I was duped.

Awesome Service by the Bay City Location & very easy to set up appointment. Knowledgeable Staff - much better than the Geek Squad at Best Buy as they turned me away. I needed to replace the battery in my Iphone XR

If there was an option to choose zero stars that’s where I would stand. As soon as I entered the store the staff already appeared annoyed with the fact that I was even there. I have NEVER been treated so poorly before. The minimal amount of questions I had about a battery and a charger for a specific reason I have for using this type was mocked and degraded. They treated me like an uneducated person and I had no reason to be doing what I wanted to with this battery. I will never recommend this place nor will I be returning.

Went to the store with 2 watches I thought needed batteries. Both had other issues and only one ended up needing a new battery, but Dale spent extra time trying to solve both of the issues! After almost 30 minutes and only purchasing one battery I left with both watches working. Plus only the charge for the battery!! Always has provided helpful and friendly service!

In all the years I’ve been owning a phone not one business has helped me the way these guys helped me! The best phone repair shop ever. They are so friendly and welcoming. They know exactly what they are doing when it comes to repairing devices! They tell you the truth and give you honest prices! I love this place! If I need any technology repaired I will be going back to bay city even though we have one in Saginaw! It’s worth the drive!

Made an appointment on their website to get my iPhone 7 Plus battery replaced. Not sure I needed to make the appointment, but it did save me $10 off the charge to replace it. So far, at one week of running, happy with the new battery life and all seems to be great! Would go back again!

Had dealings with many branches over the last 20 years of so and thought I'd call them about my wife's cell phone battery. The employee at the Bay City, MI was quite patronizing in his response about the replacement of the battery. He told me good luck and that he had a customer then hung up on me as I was asking a followup question. Call was 51 seconds and I still had other questions about battery replacements for other items in my home. I've always felt that Batteries Plus overcharges for everything (for - let's be real - no actual logical reason besides greed) and have avoided them for about 5 years. This encounter will ensure I won't be going to them again in the future and I'll advise all others to do so as well. I handle maintenance for several businesses and have wanted to try their services again after years of not doing so and this is the service I receive? No thanks. You may be the self-proclaimed battery experts but Google searches still exist, are free and don't treat potential customers like their wasting their time. I hope you made you $13 up charge on that AA battery you sold.

They actually installed the batteries in my electric wheelchair, no additional charge! Very pleasant young fellow, and very knowledgeable. The pricing on the batteries (DelCo) was only $5 more than my best online price, and no shipping charges! The online batteries previously purchased, performed poorly, lasting only 9 weeks of chair use.

They ruined my phone! I went in for a simple glass fix, next thing I know it started flickering and going black. They put a new one on and that night it went black and never came back on! I got a second opinion from apple and they said the backlight shorted out, this is caused by the phone being open! Since they are the only ones to work on it, they shorted it out and destroyed my phone. It would take 399 to fix it! Now I'm without my phone after paying 120 dollars for poor service. I wish they had certified techs that knew how to work on these fragile items! So my 650 dollar phone is a paper weight now! I am so pissed I didn't even want to go back into that store! DO NOT GO HERE TO GET THINGS REPAIRED! If I need my phone cause something happens to my newborn and don't have it because this place ruined it, it will not be pleasant. I don't want to hear any bullcrap of calling the store manager, I don't want to see or speak to anyone there ever again!! DON'T GO HERE! There are better shops to fix your phones. 1 up games on wilder is great go there or contact me!!!!! I wish I could give negative stars. I can't explain how upset I am!

Literally the worst business experience of my life. Took a watch there to have a battery replaced, the girl behind the counter tried and after parts were all over the counter, I told her not to worry about it. She couldn't get anything back together and I ended up leaving with my watch in a bag of parts. I went back and talked to a manager and he said he would send it somewhere to get repaired. 4+ months later I stopped in to check on the status since I had gotten no calls. The watch was in the same big with a vital exterior button missing, other missing parts, the watch face is DESTROYED, the second hand is broken right off. Not even an apology or a valid explenation. Don't go here! They deserve 0 stars!