i ordered a rear drum for my wife's Nissan because a bearing got stuck in mine i ordered lug studs i tried putting them in the drum and they were pushed in as well they ordered the wrong studs it cracked the drum i could not use the drum the new bearing an the old snap ring were in the drum i could not uses the bearing in the drum and the snap ring was in it they could not get it out they ordered me a new bearing and a snap ring and the snap ring was wrong to they lied to me for 3 days about ordering a new break drum told it would be in first thing in the morning call nope then called at 2 and was told that he was waiting on a diver he was held up in a accident or something when i got there not even 5 minuets later the driver was standing there avoiding me the worst experience i have ever had i will never go there again don't use napa they cant take accountability for when they screw up they will just play you like they did me
The assistant manager is absolutely horrible! He was trash talking customers when my daughter walked in and was rude to my daughter as well. When I called he was beyond rude to me and claimed he didn't have a customer service number to call and insisted I find it for him.
I went in person today. I met William Moore. He was beyond helpful and it was a much better experience. That's the only reason I'm giving it a 3. Otherwise it would have been a 1. The assistant manager should not be allowed to work with the public.
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