What clients say about HI Auto Repair in Watertown Town (MA)
I normally don’t like writing negative reviews, but I felt obligated to write this one for Hi Auto. I went there based on a friend’s recommendation. On the first day, I honestly couldn’t even understand what was going on. Because my English is not very good, I had to explain my problem to three different people, and each one told me something different. There was no communication among them, everyone said something else, and no one truly cared. This process took about four hours.
Eventually, someone told me to buy the part and come back the next day. I did exactly that. The next day, I came with the part, but this time another person told me, “There are too many cars, come back tomorrow.” I went again the following day, similar things happened, and once again my entire day was wasted. Every time they said “come tomorrow,” I was there at 8 a.m. I am someone who always arrives at appointments at least 30 minutes early; this has been my habit my whole life.
Finally, on Friday, after waiting for hours, they took my car in for repair. They checked it, said there were a few issues, gave me a price, and I agreed. Since it coincided with Friday prayer time, I had to rush and go to prayer. They did the repair, but as soon as I received my car, I realized the problem was exactly the same. I did not want to go through the same stress again.
The next day, I went back again, and this time they told me to come early on Monday. By then, they had already taken the repair payment. I told myself, “I’m already involved in this, let it just be finished no matter what.” I was there at 7 a.m. on Monday. I waited for hours. Eventually, I got upset and had to ask, “Is your time valuable but ours not?” Once again, excuses and delays.
Lastly, I want to say this: they said they are Pakistani and constantly said “Salam Alaikum.” I felt ashamed of what happened. A Muslim keeps their word and acts honestly. I left without even asking for my money back. However, I do not forgive the time I lost or the inconvenience I experienced. I leave this matter to God. Not everything is about money. If you cannot do a job properly, say so from the beginning. Do not waste people’s time. And one more thing: a Muslim should be an example—if you cannot show exemplary behavior, do not constantly say “Salam Alaikum” and set a bad example for others
Highly recommend! They got me in as soon as the tow truck got there, put my car up on the lift explained to me what needed to be done and had my car back to me in under an hour! When I had it somewhere else and waited weeks! Super fast, knowledgeable and extremely reasonably priced! Will be coming back if need be!
Finally, an Auto Shop That Puts My Mind at Ease!
I can't say enough good things about Hi Auto Repair Shop in Watertown! As someone who drives a lot for work, I'm always hyper-aware of my tires. Recently, I noticed a persistent, nagging feeling that something wasn't quite right. I brought my car in, genuinely concerned it might be a big issue, and the team at Hi Auto Repair Shop immediately put my mind at ease.
From the moment I explained my worries, they listened patiently and then thoroughly inspected all four tires. They didn't just glance; they meticulously checked the pressure, tread, and even rotated them, explaining each step as they went. They found a minor issue I hadn't even considered and fixed it on the spot, explaining exactly what they did and why it was important. There was no pressure for unnecessary replacements or services, just honest, straightforward advice and skilled work.
My car feels incredibly smooth again, and more importantly, my tire concerns are completely gone. It's such a relief to find an auto repair shop that genuinely cares about your safety and takes the time to address your specific worries, no matter how small they might seem. If you're in Watertown and need any kind of auto service, especially if you're concerned about your tires, Hi Auto Repair Shop is the place to go. They've earned a customer for life!
Professional ' knowledgeable ' excellent service fair price and provided guidance and multiple options ' was looking for trusted repair shop in Watertown ' Highly recommended
I just had some repairs done on my car at a very reasonable price compared to other shops. The job was completed on time and very professionally. Highly recommended!
I regularly bring my cars for maintenance to Hi autos repairs. They are professional mechanics. They diagnose the car professionaĺly and will give you honest opinion about the repair. I found them very economical compared to other mechanic in the area. Strongly recommend ..great service
I had a great experiences Mechanic Ibad He was professional, knowledgeable, and fixed the issue quickly. The service was efficient, and the pricing was fair. I highly recommend him to anyone in need of a reliable and skilled technician
The car was repaired within several hours after it was dropped off without a prior appointment. The problem was fixed and the price was reasonable. The people were nice. This was my first experience with the shop and I am happy with it.
Now, I have been using Hi Auto for the past 4 years and am extremely pleased with the skill, service, speed and the cost of this place. The owner Ibad is the best! I have no hesitation to recommend this shop to anyone else.
Best mechanic around.I have been a regular customer for the last 5 years. Always got the best service for the best price.Very knowledgeable and professional people.
Lovely Armenian folks who wouldn’t even take my money after finding nothing wrong with my tire! They jumped through all the hoops to make sure it was good too. That’s as honest as it gets and I can’t recommend them enough!
Ibad is a fantastic mechanic and very informative about the process. I got a quote from the dealership to replace the engine oil cooler housing for $1,800+ and another $360 for the coolant flush. Ended up buying the part for $263 from Advanced Auto Parts and he was able to get it done with the flush for $250 in labor. Total: $513.00. Take your car maintenance into your own hands and go chat with Ibad for any of your concerns. 10/10
Had a great experience with this auto shop. Took my 2014 toyota sienna to the shop. Everyone was nice communicative and informed me on what they needed to do and why. They were super transparent which was great especially when you know nothing about cars. Would recommend this to friends and family
Ibad is the best mechanic in town, he is an honest skilled mechanic.I went there after hearing ridiculous prices at other shops to repair my car even without taking a look.Ibad however took time to diagnose the problem and gave me a really decent price. He even informed me thorough the whole process. I would not trust any mechanic except him and highly recommend him.
I've been going to Hi Auto Repair for about 4 years. Ibad is the best mechanic I know in Massachusetts. He is professional, great at what he does, honest, reasonable prices, and always goes above and beyond what is asked. When someone needs a mechanic, he's the first person i'd recommend for the job!
Ibad is a wonderful person. He is a skilled mechanic with reasonable pricing. My family has been bringing our vehicles to him from Acton. We would recommend him to anyone in need of a mechanic.
My husband and I love Ibad and his efficiency!! My husband has bought 2 Priuses from him, and I’ve had great service with my Subaru. My dad’s truck broke down once coming here from Vermont and Ibad fixed it immediately, and on a Saturday! He shows you what needs fixing or altering, he finds affordable options, and he works with you. Highly recommend!
Very professional and straightforward service here, and in a timely manner as well. Reasonably priced for getting my front brakes and rotors replaced that desperately needed it. Great experience overall, highly recommend.
The best auto repair experience so far. Professional, timely, and best value for your hard earned money. It was my first time using their services but it won’t be the last. Thank you!
Our tie rods needed to be replaced. After a few shops quoting me more than double what they charged me and all the other shops said I needed more repairs than they did. I felt like they were very fair and reasonable. We have an old car and just want the minimum repairs to keep it working and safe for another year or two. They were perfect for what we need for this car. No hidden fees or charges. Quoted and charged fairly. They didn't bother me about all the other repairs it need either just did the job we wanted and didn't try to talk me into more repairs we didn't want/need.
I've been a long time customer with HI auto workshop and I think this Auto repair shop is perfect.
HI Autos and his staff are very capable and professional.
He is very honest and is always appreciated by car owners like me for his no-nonsense approach to examining and reviewing repair options.
I have been taking my personal vehicles and Friends vehicles to him for more than 4 years. The next time you need an automotive repair, see HI Auto Repairs and see for yourself.
Since I moved to Watertown I've used HI Auto Repair and they've been awesome for any kind of work my car needs. They're speedy and honest about what's wrong with the vehicle and don't try to sell you extra stuff you dont need. The staff are nice and professional, I could not recommend them more!
The most unprofessional repair place I ever been to! I cannot believe what just happened!
Just wanted oil changed, well done in the dirty shop. But they don’t know how to reset the oil change period. Another of them went to YouTube (Yes! Youtube!) on his phone. It’s fine if he can fix it. However, he tried to find the setting in navigation sector for a few minutes.
Finally I made it, yes myself. Such a unprofessional person, meanwhile, blamed to his boss it’s my mistake. I can’t understand that at all! Without me, he cannot even reset it.
I went to this place because it’s close and has high rating. Really?! My car is a normal Mazda 3, I cannot see any difficult to deal with it.
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