Xavier and the whole staff at GEM our the best in town! Fast, efficient, awesome customer service skills! We have a nationwide account and we love coming to watertown we know everything is going to be be good thank you!
I was a first time customer and my experience was awesome. I thought it was going to be like going to AutoZone or the other chain stores but I was so wrong about that. I dealt with BUD and he was awesome friendly and very professional and very knowledgeable. He didn't treat me like those chain stores with a warm body behind the counter. You know what I mean the bad attitudes they give you because it's like your interrupting their day and they actually had to work. My experience was nothing like that at all. I highly recommend if you need parts for your vehicle this is the place to go. This is my new parts store and BUD is the guy you want to deal with. I'm sure all the employees are just as great and knowledgeable as he is they all were actually very friendly. Check them out you won't be disappointed
Glad I googled these guys. Their price beat other local stores and the dealership. They offered 2 brands and said they could have a a 3rd delivered by afternoon.
It’s a busy place, but everyone was above-average helpful and friendly.
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