AVW has been serving me since I found them in 2018.The staff is so amazing, very attentive to my needs. I want to give thanks to Craig, Woody and James and of course Lori for going above and beyond. All the Install’s I’ve had done have been nothing less than 5 stars. Kudos to all you guys!!!
Sign,
Repeat Customer
My company purchased and had a camera installed back in March 2025. Everything seemed great on the outside until recently.
I had an incident where I needed to retrieve footage from the camera, but it wasn't working as expected. I called to have someone look at it and was told they'll call me back with answers but never heard back.
I finally stopped by and I spoke to Mr. Woody. He assured me that they would resolve the issue. However he informed me that they didn't have anyone in-house to work on the truck and would have to outsource it. I agreed to have my truck dropped off and kept overnight , but when i arrived the next morning to pick it up , nothing had been done to it. No phone call from the tech or company.
Mr. Woody , a mechanic tried his best to fix the issue, but it remained unresolved. I also had a few phone calls with Mrs. Lori, who also promised to resolve the issue. The last time i spoke with them was on January 2. I've sense had to find another company to fix my issue so that my investment would be protected.
As a business owner myself i feel that it is very important to have a clear line of commination between yourself and the people who support you.This company failed me in so many ways. I will not be back.
I had a great experience buying new tires here and having them installed. The staff was friendly, professional, and made the whole process easy. The installation was done quickly, and my car drives great. I would definitely recommend them and will be back for future service.
I have been using AVW in Dallas since 2019 with no complaints. Did the original lift on my Ram, went back to upgrade some parts a few years after, and they just lifted my Tahoe.
So I've never actually gotten any work done here but that's only because I've asked them for help doing a little homework on exactly what I want they take notes tell me that they will get back to me with some pricing because they're not able to price it out right then they're in the shop call back a few times about the pricing and nobody can be bothered to ever get back to you . They're there for a paycheck and that's it. desire to help the customer or potential customer out.
This place is a rip-off. They are thieves. I brought my 94 jeep yj to them that i had just inherited after my husband's untimely death. I asked for it to be modernized in my late husband's honor. I did not know anything about Jeeps at the time. I told them minimal things to do but wanted to hear ideas. I stated "communication is key, call me".
They kept my jeep for 2 months and never called me. I called in to check the status after 3 weeks and they hadn't even started on my jeep. They never asked permission for anything they did and charged me $10,000 to turn my late husband's jeep into a death mobile. They put a suspension on it i never requested. They used cheap parts from Walmart. They put 35" tires on a dana 35 axle.
They do not have accounts with major manufacturers of jeep parts but buy them from another distributor. They did not put the parts on my jeep that were listed on my receipt. They stole parts off of my jeep. They have destroyed what I planned on keeping as a memorial to my late husband, he loved this jeep.
Their experience with jeeps is minimal. They took advantage of me and my situation. The only good that came from this is it forced me to learn more about Jeeps.
This owner should not be allowed to have any businesses in the country. Save yourself from being cheated by this place. They should be in prison.
I got a 6 inch lift, new 17 inch Moto Metal wheels and Kenda 33inch tires, basically the whole package. My truck took over a week (2-3 day est) with no call to explain anything, I lived with that. However, one of my wheels is losing the finish and I was told to buy another. Later told to send an email (by the mgr) with pics 10 months later (when I brought a friend by for tires and tie rods), I’ve sent two and no response. Find another shop. The work is good but customer service is nonexistent.
Michael Brown
We took our jeep to get new headlights. They installed them and we noticed when we hit a bump of any kind small or big they shook around like googly eyes. My husband took it back up there to have it fixed now neither of our front blinkers work and they aimed the one so high up it is blinding and until it is fixed we can’t drive it in the dark at all. They tried to sell him a part they said we needed but our old headlights worked perfectly fine without this part we supposedly need to make them fit right. We will never go back and I should have done my research bc I know several people who have had bad experiences here. We will pay someone else to fix what they messed up out of frustration that they will mess something else up. Very disappointing and highly dissatisfied.
I have been using these guys for over 5 years. They have worked on 3 of my Wranglers. After my last experience I WONT be returning.
Originally brought my vehicle in for lights to be added and for the death wobble to be fixed. I was advised they didn’t have time to do the lights and that I needed new tires to fix the issue.
I scheduled a new appointment for my lights to be put on and the tires I needed. I called ahead of time to remind them about the lights I wanted out on. They said no problem. My check engine light was on and I mentioned that to them.
I dropped my vehicle off at 9 am (their an hour away from me) , they called me at noon saying they couldn’t put the lights on they were too busy.. I’m pretty annoyed because this is now the third attempt and it’s what I scheduled for. They said my truck would be ready soon.
My truck wasn’t ready until 6pm. The check engine light was still on, and Trash was left inside of my vehicle!! This is unacceptable and unbelievable. I won’t be returning for them to do my lift kit!!
AVW Off-Road is well-regarded for their expertise in off-road vehicle modifications and services. Whether you’re looking to enhance your vehicle’s performance or get a custom build, they have a reputation for delivering high-quality work.
Guy’s were very informative and efficient. Had a 3.5 lift installed on my 2020 Silverado. Looks and Drives Great. I will definitely return to complete the full package ??
Great work, excellent customer service, willing to work with your idea and make the appropriate suggestions to get the look you are going for. They also handled some performance upgrades and general maintenance items for me at a competitive rate. Very happy to do business with AVW and have done so multiple times now.
Had AVW install a new bumper and flat tow set up on my wrangler for pulling behind an RV. These guys were great! Super knowledgeable and helpful. Spent extra time helping figure out a wiring issue on my RV that they didn’t have to do. All the guys were friendly too. I’ve had several friends and family get lifts and other work done there as well and everyone has been super happy with the work! Highly recommend this company!
AVW offroad & performance has completed multiple jobs for me with my trucks over the years and exceeded my expectations every time! From wheels and tires. Bed covers and headlight upgrades they have always met my needs and provide the best products in the industry. They are professional, knowledgeable and get the work done in a timely manner. Highly recommend!!
Three weeks ago I made an appointment put a $9000 deposit down. I’m getting my truck lifted told him exactly what I wanted. They told me to drop it off in two weeks so they could have all the parts in, I dropped the truck off Monday morning before they opened on Monday! I went by there Wednesday because I seen my truck still sitting in the parking lot with nothing done to it? They still had not started on it Thursday morning. They pulled it in the shop said it would be done by Friday. I told him I had to have the truck by Friday. I called Friday at 1:30 to check and make sure the truck was still on schedule to be ready I was assured that the truck will be ready by 5 o’clock Friday! Then some strange reason 45 minutes later I got a call from the owner saying somehow they got the wrong part and it has to be overnighted and they can’t have it till Monday!! let’s hope their work is is better than their customer service!!! I guess we’ll see what happens Monday!
I got my F250 lifted and got a price on an air lift at AVW. First let me say that Woody was awesome. Made me feel more welcomed then any other shop I had been to. My truck is not 4x4 so lift kits were not even available at most places I went. They gave me a great 6 inch lift kit, tires and rims. Gave me a free upgrade to Mickey Thompson tires because they couldn't get the cheaper brand I had opted for. Didn't try to up sell me at all. Just called and told me what they were doing. I also got a quote for air-lift system for the truck but couldnt get it installed because of stuff going on. After about 9 months I went back and they still honored that 9 month old price!! I was amazed that there was no increase at all. Love this shop!
Thank you AVW for an amazing experience at your business.
Got a brand new 2022 Ford F-150 and I wanted a 6in BDS lift with new wheels and tires. They did a great job with my truck and anything I didn’t know they explained. I won’t be taking my vehicles anywhere but AVW.
These guys and the owner are hugely helpful and knowledgeable in a wide range of repairs and installs. When I went into the store, they weren’t able to get me on schedule in the timeline that I needed (literally needed the work done that day or the day after, so that’s on me), but they were able to explain enough to help me do it myself. The owner actually offered to let me use his spanner wrench to adjust my coilovers at my house, at no charge, and he didn’t even try to sell me one. Very few solid companies out there these days, and AVW went above and beyond.
I Highly recommend AVW Offroad if you’re looking to buy or install any lift parts. Their pricing was actually better than I had found anywhere else for the lift on my FJ as well, which has never been the case when I’ve gone in to offroad shops. Most others I’ve seen, have huge mark ups on pricing. This company does not.
I just purchased a lifted Silverado and knew these guy were local. Being a local business owner I wanted to keep it in house. I needed some new struts and shocks, so I figured where else to go but the local off road shop.
I definitely did not make the wrong choice. All the employees were great, the shipping did take a minute, but it was entirely not their fault. So if anyone else is having to wait on parts; this shop is worth the wait.
You can go leave a horrible review on the real people at fault for that…..FEDEX!
Thank you for making my ride so much smoother!
These guys are honest and do great work! They definitely know how to take care pd their customers. I love what they have done with my tacoma and can't wait to finish it!
Awesome people and great work. I have brought my truck to them twice now and got exactly what i wanted done. At a fast rate and great prices over other shops. Dustin and Matt both are professionals at what they do and it shows.
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