Advance Auto Parts in
Fairfax (VA)

This Advance store treats me very well. I’ve gone many times to buy parts for my car and they are very kind, especially Mr. Edwin he’s an excellent salesman. The people who help him are also great. Thank you very much to all of them.

I purchased 4 brake pads and rotors from the Fairfax Boulevard location, but they did not fit my vehicle. When I returned to process a refund, the manager, Edwin, initially attempted to issue me only about half of what I paid. I showed him the original receipt and my bank transaction as proof, but he still refused to correct the amount.

After a long discussion and multiple arguments, I finally received my full refund. However, I don’t understand why he refused to issue the correct refund in the first place when all the proof was clearly in front of him.

Instead of handling the situation professionally, he became argumentative and disrespectful. During the interaction, he even used offensive language in Spanish, calling me “cabrón,”( I believe this is a bad word) which is completely unacceptable behavior from a manager.

The shop’s clerk was very unkind ever! When I asked to buy battery for my car but she asked me “look up”. I don’t understand what’s meant so I asked again but she almost angry at me. So I am not able to stand with her actions, I left immediately.

I bought a windshield wiper blade replacement for my car and was not offered windshield wiper installation at the time of purchase. After trying to install it myself I came back and asked for help to install it. They refused, especially on the eve of a major snow storm. I'm sorry but if you don't take the time to help your customers out with a small request then I can't trust you guys to handle other requests in the future.

Do not buy here without checking prices elsewhere first. They sold me the wrong headlight first, and wouldnt refund it bc the box was opened, never used. Then I bought the right headlight with them, and they charged me $150 and found out after it was on amazon for $40. Will never come here again. Thanks!

I had a really disappointing experience at this location. I went in to have my battery tested and potentially purchase a new one to be installed, especially since there’s a sign posted outside clearly stating that they offer battery testing and installation services. However, when I asked for help, the employees refused to assist me.

I was given no clear explanation as to why the service wasn’t being provided, even though it’s advertised, which I found especially disappointing given that they were promoting the service to customers right outside their store but weren’t following through. I understand that there may sometimes be circumstances that prevent certain services from being performed, but that should be communicated clearly and professionally.

Unfortunately, that wasn’t my experience today. I left feeling misled and disappointed.

Very friendly and informative staff. My battery died and I need a replacement. They had it in stock and they even installed it for me at no charge.

It’s 7:35am and the store is closed? Sign says M-F 7:30am opening.

Eddie was willing to walk across fairly deep snow to replace our wiper blades. Awesome customer service!

Ms. Shawnaa is the only knowledgeable Employee that works here, everybody else has never seen a car in there life. Thank you Ms. Shawnaa

Terrible attitude, acted like i inconvenienced them trying to order a part. Got put on hold for 15 minutes just for them to be upset when i politely brought up the fact i was waiting

Went in today as one of my front headlights went out. Needed H7 bulbs and saw there was a 2 year warranty on H7 LEDs. Purchased the Sylvania brand and went out to the parking lot to install but found out that the physical housing that the bulbs sit in on my headlights doesn't accommodate the increased size of the actual LEDs with their fans on the back. Go back inside and ask if I can exchange, the cashier goes and asks his manager. He comes back and says they should fit in my vehicle but he cannot process a return on these or exchange them even though they were bought 15 minutes ago. Purchased the normal halogen bulbs that do actually fit and told them to throw the now useless brand new LEDs away, because they are useless to me. Unfortunate interaction as as far as I can tell these bulbs are not part of the non return policy. I wouldn't recommend shopping here if you can avoid it. The cashier was pleasant and apologetic.

Today was one of the coldest days we’ve had, and like many others, my car battery died. When I arrived at the store, there were already two cars ahead of me waiting for 12V battery replacements. Despite the weather and the busy situation, there was one hardworking employee going back and forth, replacing batteries one by one. He was the only person authorized to do the installations, yet he remained professional, patient, and friendly with every customer.

I was truly impressed by his work ethic and excellent customer service under pressure. The experience was smooth and well handled despite the circumstances. I will definitely return to this store again and highly recommend it.

I called Tuesday at 3pm to see if I could buy and get a battery installed and was told that they would do it after 5pm. I went home and came back after 5 to be told they could not do it after dark. So I bought the Battery and had to get someone to install it as I am disabled and couldn’t do it myself, went back in the morning to get my $22.00 refund and got attitude because I needed someone to get it out of my trunk and the kid was told I needed an install, all in all they made the experience a unpleasant one and can’t recommend your business again

Wouldn’t even consider a price match even though advanced auto has price match guarantee. Instantly told me no without asking any questions. Also very rude manager

This place has such good people working there, very honest. I dont know if the person we met was the manager or not, but he gave us valuable information and did not try to sell the product, instead he suggested we take a second opinion and make sure of the problem in the car before buying the item.

Lots of great experiences with this place. Most recently with Eddie who didn't just sell me the battery but helped teach me about battery stats and functions for future buying.

Edwin the general manager has a sense of humor, knows the regular customers by name and is a leader, like Patton. He's the GM and he replaced my battery and was going to change the wipers for the next customer. He could have easily asked his staff to do it. I wish there would be more leaders like you in the world.

The manager at this store is terrible on top of terrible customer service and a rude manager his employees denied to test my battery bc it's dark outside, like what!? I shop at advance fairly often and recently shopped at the other advance auto on that road the one by the DHL and got great service at that store, if you're in Fairfax avoid this one!

I had a fantastic experience at Advanced Auto Parts in Fairfax, thanks to the exceptional customer service provided by Steven and Sterling. Steven went above and beyond to help me with a dead DieHard Platinum battery. He thoroughly tested the battery, recommended the best replacement, and even assisted with the installation of the new Optima yellow top battery. Steven was also incredibly helpful and friendly throughout the process. Their dedication and expertise made a potentially stressful situation easy and seamless. Highly recommend this location for all your auto part needs!

Horrible service. I came in for a battery check at 6PM yesterday (well before closing time) and the girl at the desk refused because “it’s dark”. My car was right in front of the front door but if she doesn’t want to do it, what can I do? Came in again this morning and she was there again and refused because “it’s raining”. It was barely sprinkling. I called over the manager on duty because obviously this girl isn’t interested in doing her job. He said “I don’t work in the rain.” Again, it was sprinkling, my car was right in front, and the test takes mere seconds to do. I went to an AutoZone where they happily did the test and I bought my part there. I think I’ll stick to AutoZone from now on.

Good selection and fast checkout. I like the e-receipt option. Go here to get a quart of engine oil if the dipstick indicates it is low. You do check the oil level when you get gas, right?

Purchased indicator bulbs that the advanced auto part showed me when looking up what to buy. They didn’t fit so I went back into the store less than 10 minutes after purchase. I asked if I could return the completely working bulbs but because the package was opened they refused. Any person who’s worked retail (like myself) would’ve just accepted the return, repackaged and sold for a slight discount.

I walked into the store and was instantly greeted. And was helped right away. I had to get windshield wipers and was shown an easy to read display and a very clean store. Once at check out my coupon didnt work. But have no fear they had one to share! They put the wipers on for me and off I went. Thanks so much!

That sales associate Logan was very very helpful. I'm autistic and tend to disacociated. Not only was he able to help me find the product I was looking for last week but he also suggested something new and boy is it worth the extra money. Definitely recommend this location.

Needed things for towing my camper. They had everything we needed and happily took a return that was the wrong size when we corrected our choice. I was standing there with an arm load waiting for my son and a young man asked if I needed his help. I assured him I was just the holder of items and he said I was doing a great job! Nice to be appreciated.

My rating is for the pricing and the way the store handled my refunds. Do not buy unless you check prices else where. I recently purchased a battery tender - last one on the shelf - without looking up prices. While I was open the package to use it, my brother asked me and said the price should be 30, not $43 that I paid for it, and showed me the prices listed from several places. I brought it back several days later to ask for a refund, and if not possible, a price match. The manager told me policy for refund is UNOPENED NEW item, and policy for price match is at point of sale, not after. After a lengthy discussion, I asked for the customer service number and called it. The agent was nice enough to agree to a one time price match. I gave this place my thus rating because I never had a problem with exchanges or refunds before at other locations. However I learned my lesson and now I will think twice before head over to Advance Auto to make my purchases. There are other choices out there with the same if not better services, and definitely better pricing!