We were on our way home from Nags Head and stopped off in Williamsburg for gas. Well, the car wouldn't start after getting gas. Their rollback was behind me waiting to get diesel. I opened the hood and the driver in the rollback came out and helped. He used his jump box to get me going. He didn't charge a dime and I was extremely grateful. I've been in law enforcement for 32 years, although he didn't know this when he helped me, this definitely stands out as much as wreckers and rollbacks are used in the LEO community. I'll be letting the Williamsburg Troopers know how Snow's treated a complete stranger. This guy couldn't have been any nicer. This just goes to show there are still some good people out there!
I called them 4 hours ago.... The person did agree to come for me but I was told to wait.... He said something about the Jamestown Ferry, I should have known something was up when he hung up and didn't take my number... Absolutely will never use them, I'm still stranded and now it's to late to call anyone else.... Unproductive professional
My wife misjudged the ditch while backing out onto a busy road and what could have been damaging ended up with only a little scratch. Extremely prompt fair and professional.
I have used snows towing many times over the last many years and have always found their service to be top notch. Very recently though I had a new experience with them. They had towed a car belonging to an employee. When I found out that it was Snows towing I called Danny (the owner) and asked him where the car had been towed. He told me that he had it so I explained the story. He not only gave the lady a break on the bill, but after contacting Crows garage. Danny charged the battery for her and took it back there himself so it could be checked out. I would HIGHLY RECOMMEND them, and have on multiple occasions. Honest, efficient, courteous, and willing to go above and beyond to make the experience as painless as possible. And for those needing to know this. They have many years of accident recoveries with an excellent reputation for retrieval.
Absolutely the most unprofessional and selfish tow service in Williamsburg. After my accident he was called by WPD to tow my car, upon arriving he was disrespectful and rude from the jump. He began to pull my car out of the bushes it was stuck in, completely destroying my bumper and several parts underneath the car. He continued this even after I asked him to stop, so that I could to try to get the branches and the small green metal box out of the way that was underneath keeping it stuck there, but continued anyway. After the car was put on the bed, he proceeded to argue with me about trying to figure out the different options for where I can get it towed to(my house, his car lot, or my mechanic). I stated several times I was just trying to figure out the best option for me and my insurance, especially since it was an additional $50 a day to keep on his lot. After simply trying to talk about it he began repeating to me “I’m already here I’m getting paid one way or another” in the most disrespectful and rude way, this was even after I told him I was still using his service and he would get paid. After going back and forth with him, I told him to just take it to my house so I wouldn’t have to pay the fee everyday that it was on his lot, and gave my my key. I then went to continue to talk to the officer about my insurance, I turn around and he jets off the scene without saying a word to me. It took 3 attempts before he answered my call to figure out where he was taking my car, and told me he was already by his lot so he was going to drop it off there. Then told me I was just going to have to pay the $50 fee everyday until my insurance came to handle it. Mind you the last thing I said to him was to take it to my house, so basically after taking my car without saying anything, he was trying to scam me by taking it to his lot without my permission. The entire time this man was on the scene of the accident, up until the last time I spoke with him he was rude, unprofessional, selfish, and out right disrespectful. The worst customer service I have ever experienced. I pray he doesn’t do this to the next person having a bad day after an accident.
The owner, Danny, is awesome. He's on the ball, reliable, courtious, caring, responsible, and professional. He takes care of your vehicle as if it's his own. Great place should you ever need a tow.
My son's truck broke down on I-64. I called another towing service just to get a recorded message. When I called Snow's, they answered immediately, asked a couple of questions and were there hooking the truck up within 10 minutes. They were quick, efficient and professional. Instead of making us pay on the edge of the crazy highway, he had his wife call a few minutes later to take care of the financial end by phone. Never paid so little for a tow, either. Highly recommend.
Would never use this place. He excepts a job and wants extra and doesn't do the job. Horrible experience. Wouldn't even give him a star but had to so I could write a review
7265 Pocahontas Trail, Williamsburg, VAAuto parts store
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