good location, attentive staff. Did a check engine diagnostic which was free, patient staff with great results. Recommend and will shop there in future.
Customer service, that’s a joke here. You feel more like an inconvenience . will drive across town to a different auto parts store than shop at the one a mile from my house.
Every time I go here they help me. Last contact was Justin who tried a product from his own trunk before he recommended it. Last time before that a woman (sorry, do not remember name) directed me to the correct solutions. No one wasted my $ or my time. I will go back there because of it. Thank you!
Best customer service handsdown!!!! I am only minutes from the Autozone by my house but will make the longer trip to this store. Staff is beyond knowledgeable and will do whatever they can to make sure you are taken care of.
The.Best.AutoZone.Ever.
Jason is a complete Rock Star. His level of customer service and attention to detail is absolutely unmatchable. I was treated with respect (even though I am automobile illiterate). He took the time, identified my issue, and solved my problem.
Jason should receive Employee of the Year with AutoZone. I will forever be a loyal customer because of Jason. Consumers have many choices, my choice- and your as well- should be go see Jason at AutoZone on Monticello Ave.
-Bob B.
Aaron was super professional, helped me with my battery replacement that was under warranty and extremely nice. Helped me remove and install the battery. I’m extremely satisfied. Thanks for the great service guys
We don’t do justice to Auto Zone customer service and their excellent perks. Called in the AM and the female clerk was very helpful and polite. Then went in person to this store on Monticello Ave and Aaron was very accommodating, educated me on the value of good quality batteries and I left a happy customer. I will return anytime for sure.
We are on vacation seeing our kids in the military when our truck started to run rough. We stopped in an AutoZone store where Colby was amazing, professional, helpful and all around fantastic. I could not have fixed my truck without his help! Thank you Colby you saved our vacation!
Bryan T is a star employee 🤙🏻
Told us that we get windshield washer fluid with our purchase of wipers, and then he installed our wipers for us. Super nice guy with great a customer service.
AutoZone Auto Parts consistently delivers exceptional customer service. When I needed a replacement headlight bulb and had no idea what to look for, the staff went above and beyond to assist me. They not only identified the correct part for my vehicle but also provided clear instructions on how to replace it.
Their willingness to offer guidance and support, even suggesting to return if further help was needed, showcased their commitment to customer satisfaction. AutoZone's friendly and knowledgeable service makes it a top choice for all your automotive needs.
I needed to get my headlight replaced in a pinch. I called ahead to make sure that AutoZone would have the supplies needed- the young man who answered the phone went out of his way to let me know the different options. When I arrived later that afternoon, he was quick to review the options once more and excellent with installation! My visit was Tuesday, July 12th around 12:30pm. I did not make a note of the person's name- Max? But, great experience, and I am grateful!
Awesome auto parts store. If they don't have what you need they can usually get it the same day or definitely the next day. Things they will do for free include, Scanning your car's computer to get the code for check engine light, Replace your headlights If easily accessible, Check your battery and replace your battery if it is accessible. Unfortunately they could not replace my battery because you have to take The left front wheel off and part of the inner splash guard to access the battery. Nice clean store with very nice employees. 100% recommended.
So, this is not a criticism on any particular product. My one star is for the customer service. I came in to purchase a moped battery, unsure of the exact type. The young man initially looked up something then had to Google it and then basically abandoned me because another customer came in. The female associate explained that if I did not have a number or exact type there is little they can do to help. I went back toy car, googled what I needed (hopefully) and paid after literally standing in front of the battery rack for 15 minutes matching the Google results with the products available. Poor customer service, unless you know exactly what you want do not expect any help unless they just don't help older women that need a little effort. I paid almost 80 dollars and last time I checked my 80 dollars are just as good as anybody's 80 dollars. Will avoid this store for a while.
What great service! I had a rental car that died and the battery was very hard to get out of the car. They got it out for me and then charged it for free! What a great surprise, and such nice people. Will always go to AutoZone now.
Being a senior citizen with very little knowledge regarding vehicles I entered Auto Zone looking for windshield wipers. I was made to feel comfortable right away. Ely showed me all the wipers and explained the difference.
He then went outside, removed the old ones and replaced the new ones for me. I could not have been more pleased with the first class service.
Plus my windshield looks fantastic!! Thank you.
We went here on a Friday afternoon (October 8th, 2021), was told that our car’s alternator was the issue not the battery. They “recharged” our battery and sent us on our way. Ended up going to advance auto parts after having to get our car towed there. The man who towed our car told us that it sounds like it was just the battery. The awesome guy who worked at advance auto parts told us it was the battery. It was just a dead battery. So advance Auto parts got our business. I would not trust this auto zone.
While on a trip with a topical storm approaching, I found that I couldn't see the road well and needed new wiper blades. The gentleman behind the counter was very knowledgeable when helping me choose the best wiper blades for my car. He even offered to install them for me in the rain and could not have been nicer as I tried to hold a small umbrella that wasn't much good at keeping him dry. I'm sorry to say I did not get his name but he was indeed a lifesaver that day and I was extremely grateful for his help!
Outstanding service. Popped in to pick up a set of headlamp bulbs, was greeted cheerfully right away by Jose R., who did a quick lookup and guided me to the location of the right bulbs for my Civic.
Great service, good folks. Highly recommend.
Very Helpful!
When I walked in, I was assisted immediately. The associate helped me find all the items I was looking for and provided recommendations based on what I needed.
They provided me with some gloves to change my bulb and let me borrow a funnel for the oil I purchased. Thank you for some great customer service!!! 😄
We visited this location today to buy a new battery. Buying the battery was easy and hassle free. We asked the associate if she could install it and she went to install it with no problem. When my husband went outside to open the hood, a man claiming to be from out of state staying at a time share was asking for money. My husband told him that he didn't have cash, but the man bugged him a little more before finally leaving him alone. The associate came out to install the battery, and she needed help so she went to get the manager Dave. She and Dave were around the car trying to install the battery, and the man asking for money came up to the car and started messing with the battery trying to "help". Dave or the associate did nothing about this random guy messing with our car! They were laughing and joking with him! It seemed like they knew the man, but he wasn't in uniform so he probably didn't work there. I thought this was truly unprofessional of the employees for letting this happen. We did not someone random who is not an employee touching the car. Very disappointed.
My daughter & I went to your store this past Saturday because her trunk on her car wouldn’t close & your salesman named Kay J came out & said the lock was just stuck & he fixed it. We were concern because she had to drive back to Arlington with the trunk up. This young man was so helpful & friendly & when she tried to offer him money he refused to take it. This is the kind of service that you don’t find today & I just wanted to express my appreciation to let you know that you have an outstanding person that was just willing to help. Please pass this on so that he can be recognized! Thank you, Helen Patterson
I got great service from Kalynn and Dave on a Sunday morning to replace my car's dead battery. So helpful and so fast. It's nice to get great, customer service in retail for a change. Thanks you two! -Brad
Emmanuel was super friendly and helpful in helping me find what I needed. He explained everything and how I would clean the sensor in a very polite and instructive way. Couldn’t have been more impressed with the customer service I received! Will be going back!
7265 Pocahontas Trail, Williamsburg, VAAuto parts store
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