WILL TOW in
San Marcos (TX)

I don’t think I can recall a worse experience in my life. I called this place to inquire about getting my car and they said you may get it in an hour. I come here by the hour and no one is here. I wait a few more minutes, call again and they claim that they will be here in a few minutes. 40 minutes go by and still nothing so I call again, and they still claim that they will be here and yet nothing. I then call again after waiting and the woman on the other line said “they will get there when they get there” then continued onto saying “well this is what happens when you get towed.” Absolutely horrendous.

I would give 0 stars if I could. Everyone was so rude to us when we went. Me and my boyfriend went on a date and I had left my car parked in the wrong parking for 1 hour. When we got back it was 7pm and my car was towed. Yes unfortunately I parked in the wrong spot but for them to have such attitude is disappointing. My bf called them to see if we could pick up my car. They first said in one hour we could go and then they called 5 min later saying we could go then. First they are unorganized and do not communicate well with each other. I then asked the guy straight up if his job was just to tow cars and play video games since he just sat in his chair unbothered at work not even working. He got very defensive and started rudely saying maybe I should go back to working at my military base because I had previously asked if he had a military discount. My fault for asking I guess. My boyfriend laughed at that and even got more defensive. Me and my boyfriend left and he said apparently the guy was saying "you're not big bro" a million times before we drove in each of our cars. Me and my boyfriend got home and we see we have lots of missed calls from the tow company. The video I took speaks for itself. It's of the owner insulting us and calling us very unprofessional names. It won’t let me upload the video unfortunately but it is just insane

Filing a complaint on December 17th for towing my new black BME 540. Lied and said the police told you do it, then 5dsys later changed your story. Repeatedly hung up the phone in my face. Made me loose 3.5 hours in pay. Always towing cars on the last day of rent. Inconveniencing people and putting them I. A finical hardship. That's why someone thru that brick through your front window at your place of business. Asking people where did you buy your car from. None of your business.

We forgot to make sure the parking permit was visible so I wasn't sure if our car had been towed or stollen. The lady on the phone wasn't really helpful, I asked for an address and I was told to google it. Not everyone has free data so it wasnt helpful. However, the 5 stars go to the guys in the office. They were nice about everything and even let me see the car before paying. They thanked me for my kindness as I assume they get a lot of angry people in their line of profession. They were professional and inexpensive for a towing company. Our car was unharmed. I prefer to be towed by them instead of a different company, that is for sure.

If you get towed by them, good luck paying $$$ to get your car back. My boyfriend got towed at his own apartment twice. He asked them for the reason and they refused to tell him and made him pay. If I could put zero star, I would. Extremely disappointed by this company and the way they treat people. Also don’t bother even arguing with them, they don’t care.

I just called this place because my car was towed. The women that answered the phone was rude, disrespectful and curse me out after she made a mistake. She told me my car was released and I told her that it was no way possible, then she stated well we have a thousand cars. On top of this she hung up in my face and refused to answer the phone. Ma'am I need you to be accurate when someone is attempting to get their car.

This place towed my visitor’s car from a VISITOR parking spot. When I called and confronted them about it they denied the legibility of the “Visitor” written on the spot because it was faded. Then a worker named Cookie, cussed us out because we called them out on their unprofessionalism. This place is just another funky towing shack ran by a group of low lives, trying to scam people out of money.

I was towed in my own parking spot in frontt of my garage I pay $150- a month for because I had a rental car that didn't have a sticker or temporary tag. My mistake I accept that. When I called to inquire if the car was they wete rude and called me a swear word. A few months later I called to have a car towed that was blocking my garage. It had been there over an hout . Apparently the apartment complex has as exclusive agreement with this company because I tried calling anothet and they said they couldn't help for this reason. So after nearly two hours I gave up. The car wasn't there in the morning. I don't know if they ever towed it or not. The thing is there are not enough patrking spaces at this complex. I don't mind if people park in front of my garage fot 20 minutes or if they're moving in/out. But there were other spaces available!! So that makes two people that suck .

my car was towed from an authorized paid parking spot at a local apartment complex that I was given permission to park in. When I called no one answered the first three times. The fourth time when someone picked up they hung up in my face. The fifth time I called, the lady told me to come so I went to pick up my car. As I arrived nobody was here to open the door so I called another 4 times. The 9th call someone finally answered and told me it was by appointment only and that there is a sign on the door that says so. THERE IS NO SIGN. The people that work here are disrespectful and unorganized!! Lastly, they never reported my car to the San Marcos police department! They do not follow protocol so essentially they are stealing cars and get upset when they have angry customers. Make that make sense!? Do not expect good service from this place ever! This place SUCKS.

The owner cussed my son out when he called inquiring if Will Tow had his vehicle at their facility. He was told they would not be available until 8:30 am. His truck was parked in a guest parking spot at a local apartment complex and should not been towed in the first place. When I called her back she was also VERY RUDE and UNPROFESSIONAL to me as well. When my son arrived to pick his vehicle up he was told by the owners son that normally they open at 8 am but his mom told him to not get their until 8:40 am. I will be filing a complaint with the BBB and the Complaints Board. I DO NOT RECOMMEND THIS COMPANY!

joke of a business. I called 10 times to confirm my car was there, no answer. So i just ubered there and I walk in and there was music blasting unbelievably loud . no wonder they can’t hear the phone ring. place was filled with trash everywhere; the trash cans piled up with fast food containers it was disgusting and smelled like a concoction of the weed and disease. i asked him what i’m being charged for and he told me to call the number outside the window with attitude ???? not like i already tried calling 10 times. My apartment complex is supposedly luxury , not sure why they contracted such an unprofessional ghetto company.

So, these guys picked up my daughters car in our airbnb condo parking lot. It was authorized to be there. My wife called and they told her they would be opening by 9 am. As soon as she walked in the door they said “you’re late” and my wife had to explain that we did not have an appointment. He then proceeded to verbally abuse my wife and told her he would charge her more for being late. She then tried to explain to him that we were authorized to be parked there and then he said, “Do you think you are smarter or better than me? I can keep your car as long as I would like” As this was happening a lady came from the back cussing at my wife using the “f” word very frequently. There were bullet holes in the front door and the place was very sketchy at best. My wife and daughter became very nervous and frightened. We wound up paying 300 dollars to get the car back, when it should have never been picked up in the first place. The only good thing that happened was I wasn’t the one who had to pick the car up. It might have had the police and jail time involved. The worst thing about this was My wonderful wife is one of the most sweetest people you would ever meet. we were really taken back by how she was treated. We called TDLR to file complaint.

Totes get that my car was towed. Got it my fault. BUT! They do not let you know that THEY need an hour notice that you will be coming to pick up your own car from them. Lady in front also never picks up the phone. Were you at girlie? We just spoke five mins ago.

We were left waiting in the car for about two hours and when other people started showing up and waiting in their cars too a lady next to us rolled her window down and asked me how long we had been waiting and I said for a little over an hour, she said that she had just got off the phone with the lady who told her that she was there when we first got there. So not only were we lied too, she has to the gall to put my name in her mouth and come out lying about it. If I were to break down in front of that business, I'd call another tow truck company to come and tow my car. And if you don't want to get ripped off, I'd highly recommend you do the same.

They towed my friends car that was parked for less than a few hours in visitor parking at my complex. No one on the property called the towing company including the office, which goes to show they went out of their way to dig up some money. This is not someone writing a review because they messed up and are upset, I am writing this review because this towing company actively is taking advantage and scamming people. Like I said my friend was parked in visitor, but even if that wasn’t the case and she parked outside of visitor parking, weekends such as friday, saturday and sunday are open parking. so let’s say theoretically she didn’t park in visitor, she still did not violate any restrictions. I spoke with the office of my complex as they are also upset as this happened on the towing company did this on their property. I hope to be reached out soon by management so they can fix this, in the case that does not happen, I will proceed with further action.

they towed my rental car even though it was in the visitor parking and the man that was working was very unprofessional, cussing at my mom, vaping in her face and blasting music on his phone. the whole company is unprofessional and sketchy the man also had an ankle monitor on. if you get towed and you’re a woman i wouldn’t go in there alone. very bad company.

Man my truck was in bad shape..For my Axel broke completely off...So my tire was sideways and truck was on it..Had called a previous tow but they couldn't because they had a flat bed..and we definitely needed a tow truck with a hook.So I called will tow and they said they could help me out..when ANDREW got here to my hometown of martindale we figured the best way to hook it without damaging the body..He did an excellent job and delivered it just to where I needed it..Andrew Is an excellent and experienced worker..I'm rating this place 5 stars. Thanks again....

This company along w one of their contract partners, McCarty Commons Apartment Complex, towed my vehicle overnight on 7/30. As anyone would be, I was furious because I had made sure to follow ALL the rules abt the visitor parking guidelines. I even took pictures of when I hung up my tag (valid until 7/31 11:59pm) just in case. I call the towing office number and Misty tells me that the driver uploaded a picture and in the picture there was NO parking permit hanging, I told her there’s no way that could happen bc I haven’t moved my car since Friday evening. I finally get to the location of the towing facility and I ask to see the picture that the driver uploaded and immediately the guy there says I’m getting the fees waived, as thankful as I was I asked him why. And he continues to tell me that the picture the driver uploaded did in fact have the parking permit all along like I said. This infuriated me even more since they basically towed my car FOR NO REASON AT ALL. I then asked him why was my car towed and he answered with “people make mistakes”. So then their employee lied to me abt the picture and the driver did in fact screw up. This was a MAJOR and STRESSFUL “mistake”. They are working w someone else’s property and for them not to be triple checking their actions is just reckless.

They say that they are 24/7 but they are actually on their own convenience and own time. The person on the phone was rude and didn’t seem to care about helping us get the car. There were more cars waiting as well. They said to be there at 2:30 they didn’t show up until 3:10. The guy who helped us was rude and looked like he escaped from jail let alone wouldn’t answer my questions about the charges from the towing. They need to get better people to work there. Might want to hire someone to sit at the office so that they are actually 24/7.

Worse place ever!!!! These people are out for a money making scheme! While on vacation, they took it upon themselves to patrol the parking lot of the condos we were staying in at 6:00 in the morning. We had our parking tags hanging on our mirrors. As we were loading up to leave, we couldn’t find our daughters car and realized it had been towed. I had to call the condo manager to find out what tow company they used. Called Will Tow only to find out they had “accidentally” towed her car because the driver read the date wrong. However, they would not bring it back. They literally stole my daughters car. The dispatcher girl that I was communicating with was incredibly rude!!! We had to unload our other vehicle to go pick up her car, which was a 30 minute drive away. Tell me why they took it upon themselves at 6:00 in the morning to a location 25 miles down the interstate in a tow truck when they were not called…. other than the fact they prey on college kids’ vehicles that they think they can take easy money from! When we arrived at their shop at 11:50 a.m., the door was locked and no one would answer. I called their number again to get the same hateful girl for her to tell me her driver should be there. Another 20 minutes went by, and she quit answering her phone. Finally, a man in a tow truck pulled in. He didn’t say a word. It was a VERY uncomfortable situation and I had a very uneasy feeling being there with my daughter! Never once did anyone offer up an apology!!! Will be reporting! ZERO STARS!!!!!!

The vendor illegal towed my friends car even though he had a visitors pass that didn’t expire for another two days. When I pointed out to the owner that the pass was not expired, he accused me of “manipulating” the writing by turning an 11 to a 19. We had to have the front office call and confirm that our pass was valid. We were able to pick up our vehicle but he was very rude and clearly annoyed he couldn’t get his cash grab from some broke college kids.

I was very upset by the previous 6 services that I called and took it out on Will when I called. After calling back to apologize, he called me down, explained why I was having problems and explained a little about towing companies. He was very friendly and gave me a price much less than the others I had called. My car ended up behind a locked gate and he gave me the number to smpd to help resolve the issue. He even recommended a garage since I don't know the city. I believe Will is a good man and you should use his company.

Our car was illegally towed by Will's Towing from my apartment. My parking pass was on my car, however the car was towed just to make money $$$ off of hardworking people. I called it to their attention that the car had the sticker and they still would not release my car until i paid. I have since filed a claim with the state. ILLEGAL TOWING IS NOT RIGHT!

They stole my car from my daughters residence that she leases. It had the parking sticker visible on top lt side of windshield. They took it from her designated parking spot. They did not call San Marcos dispatch and tell them they were towing my car. Essentially they stole it and held for ransom. The pic is a pic my daughter took from impound lot with visible parking sticker. Owner Will Mannon not only refused to refund fee, after he accused my daughter of trying to “hide” sticker …yep she must have wanted to get towed…. But also admits to violating correct towing protocol which is to call San Marcos police and inform them of tow. I have filed complaint and reported to towing enforcement and spoken to The Retreat manager about his unprofessionalism. Refuses to refund although admits mistake, he also threatened my daughter by saying he was going to be looking for her car to make sure she put the sticker somewhere else. The retreat has been informed that he is not to be near my child or my car or I will pursue a restraining order. If you have been illegally towed by his company make sure to file your complaint and take it to court. Stealing a car and holding it from ransom and then threatening my daughter is completely unprofessional.

Will is a knowledgable and kind man. The first time he came to my house to advised me that my non-running restoration project (51 Chevy) might get damaged if towed. He was right! And it saved me a huge future headache. He didn’t tow it and didn’t charge me for coming out to my house. The second time he towed it back to my house and backed it perfectly into my garage. And his rate was way too generous. Classy guy that has a love for old car projects. Great guy and I highly recommend this business.

Absolutely fantastic experience. My truck left us stranded with a bad battery. We called, Will said there were three calls ahead of us, but he was still there in under an hour. He recommended a great shop, and got us all squared away. Stayed until the shop had us taken care of. Will call him again if we ever need to, and would highly recommend him to anybody. Great guy, can’t thank him enough. ***** 10/10 A+

I was ready to go leave for work and the car wouldn't unlock start or anything. Husband was also gone already almost to Austin so all I could do was call a tow company. They were here within 10 minutes of my call and the driver was one of the most polite young men I have met in a very long time. He took my car and myself to the shop where I could get my car repaired in record time. Hopefully I won't need a tow again anytime soon but if and when I do I will be calling Will Tow and recommend them to anyone who asks.