We wanted to give a huge Thank you to the two girl team working here the morning of 10/4 . They were both really helpful with getting our Vacuum Pump for our 96 Ford F250 . Brittney was a HUGE help with all she did to help get us back on the road , as we were travel to a car show . Thank you so very much
I live in Lookout Valley and have been to location #1486 many times thru the years. I will never go back to that store ever again. Todd was the most rude person ever. He was obviously having a bad day. I was too but I was nice and respectful. He was literally eye rolling and huffing before I ever even ask for what I needed. Two employees there, neither offered to put a light bulb in with no one in the store.
So today while at in East Brainerd, I visited store #1032. Elijah and Joey were phenomenal. They offered to put the bulb in as well.
Those guys were top notch. Maybe Todd could learn a few things from them. I give Lookout Valley zero stars and East Brainerd 5 stars.
Brittany was very helpful and knowledgeable with me today. Never have I been to a parts store and had an employee ACTUALLY come out and help me diagnose an issue that was not OBD II related. It was an A/C issue. We spent 10 minutes looking over my engine and air system. All I stopped on for was to pick someone's brain about why my A/C system wasn't taking a charge.
I'll be recommending her for a raise.
This is one of the beast if not THE BEST O’Reilly I’ve ever been. People who works there are incredible nice and friendly. Todd and Bruce went above and beyond to help me with my truck brakes. If management is reading this review give Bruce and Todd a raise. Seriously they are very helpful and friendly 11/10
I can’t tell you how many times the staff at this location has helped me out, but today Bruce went above and beyond. He helped me diagnose and fix my taillights. Cleaned the sockets, greased them up, changed the bulbs, and when that didn’t work he replaced the socket completely. Saved me probably two hours of getting on YouTube and trying to do it myself.
Bruce and Todd at O'Reilly Auto Parts on Cummings HWY went above and beyond to help us when our car needed a new alternator. They coordinated with another store to secure the part we needed. As we waited for the mobile mechanic they extended kindness and provided superior customer service to us. Bruce made sure we were comfortable and continued to find other items the mechanic needed to complete the job. We typically patronize another chain auto parts store, but thanks to the kindness and professionalism of Bruce and Todd O'Reilly will now be our first choice.
Another friendly staff in the valley. Helpful & knowledgeable takes time to answer questions and points you in the right direction.Very clean, organized and on top of the guests.
Went in for help with a battery was helped by a young man name Logan , he was very helpful, very kind and did a exceptional job!! Will definitely be back for any automotive needs.
This is a great O'Reilly's to go to. Everyone there is so helpful and friendly. Updating my review I still have to say that they are really awesome over there. They took plenty of time to help me research an issue with our motorhome engine.
Our non-profits Van broke down on the way to an event. This store had the parts we needed at 7 AM and also loaned me the tools to Do the work. They were very friendly and helpful.
Store 1486: I’m visiting from Nashville where I’m a loyal OReilly’s customer. Michael and Robert blew me away with their willingness to help and their knowledge. Two separate times offering to spend 10-15 min helping me. I really appreciate the southern hospitality. It’s nice to see that it isn’t dead.
Got my oil changed at nearby Walmart. After the services I now had a check engine light, traction control light, and service advance track light. The manager at Walmart said it was not related to the oil change and recommended I went to O'Reilly.
The gentleman working at O'Reilly went above and beyond to help me. He ran the codes and discovered it was the max air flow sensor. He looked up parts I needed. I asked him if it was easy to do myself. He escorted me to my vehicle to show me where the sensor was located. He quickly discovered that it was unplugged. Once plugged back in all the lights went away.
Thank you for the help!
I have been previously for lights, windshield wipers, batteries, and misc things. I have always had a good experience.
These guys and gals here have helped me left and right from starter replacement, to turning rotors to helping me charge my ac. Friendly and goes above and beyond. Mike and the crew are just so friendly and helpful!
Recent 11/21: stopped to get wiper blades and clerk installed them at no charge. Heavy rain 2 days later and the blades did a great job. Thanks
Previous 2 star; This was tough because I have received great service in the past. Service this visit was simply not there as it was minutes before 9 and they made it clear that they were closing. Ultimately, had to go up the road to Walmart. That visit should have been a one star but thoughts of a previous visit pulled it up to two stars.
These guys and lady, were GREAT!! Loaned us every tool we needed to do the job and also assisted us with the installation. Without a doubt, the best auto parts store experience I've EVER had. Malaki and the others have earned a customer for life!!! For specifics, just ask
My cars alternator was messing up so I stopped at this O’reily. Staff was extremely helpful and friendly the manager approved Kenneth to fix the alternator on my car and he did a great job & kept me entertained throughout the whole thing! Very very nice & helpful. He truly saved the day!! I highly recommend this store out of all of them because of how awesome their staff is.
We went in to buy a battery and windshield wipers for our Chevy Malibu..We asked to borrow a told to remove the battery,but the nice man came out with tools and helped take out the old battery and helped install the new one. He then helped my husband to replace our worn out windshield wipers. He was very nice and went all out to provide excellent customer service.
I was traveling through (about 5 hours from home) and when I got a flat tire the very nice and helpful employees went the extra mile to help me get back on the road! Fix a flat and put air in my tire. I greatly appreciate Roberts help and patience with my manic state of mind. Highly recommend this O'Reilly's!
I was on my way home coming from Atlanta and it was 8 o clock at night. My alternator light came on and dropped to 9V on the output. There was an O Reillys next to the interstate on 24 west in Chattanooga. So of course no shops were open so luckily a local guy was willing to assist in changing the alternator on my Navigator since it s a half hour job with the tools and a breaker bar. The O Reilly s guy was a great help with providing the tool, LED flashlight and some small metric sockets to get the job done before closing. A++ to the guy and lady working there to provide assistance with a smile all the way til closing until we got the job done so they could go home on a Sat evening. That s what I m talking about. Definition of CUSTOMER SERVICE/CARE and BEYOND!!! Keep doing what you re doing O Reillys :-)
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