J P Mascaro & Sons Inc in
Reading Number Three (PA)

I live on a nice street in Pottstown borough, I have to call regularly for the trash men driving away with the trash not tucked into the truck and constantly driving away WATCHING items fall out of the back of the truck. The supervisors are always helpful in sending someone out, but the men hauling and loading the trucks need improvement. Severely.

Their drivers clearly can't read stop signs. Almost got hit by one cause he was in to much of a rush to stop. I can see why they have such terrible reviews.

These garbage guys are garbage they just left a garbage can up against my car in Pottstown PA truck number re 295 light scratching on my car. Seems to me like everybody in this area is just trash why not the Trashmen 2 right

The worse trash company. They have left my trash more times than I can count. My husband calls they say they will pick it up but its still out there. Now if I get a fine from muhlenburg township I'll be taking this trash company to court or sending them the fine. Also the trash people have broken more trash cans than I can count they were suppose to replace it bit never did. You call and nobody picks up! Not to mention the workers spill trash all over street and dont pick it up.

Worst trash company. They miss trash cans all the time. For some reason they throw my trash can in the middle of the driveway. A lot of trash falls on the ground from sloppy work. Of course they don't pick it up.

Most disturbing garbage company ever like they pick my trash up and just throw my trash can or put it nexted door from my house like trash cans ain’t cheap like 60$ a trash can like seriously throwing someone garbage can like that isn’t very professional when they do pick up trash they leave shit in the bottom of the cans !!!! Do betterrr!!!!!

The only issue is your receptacle containers get thrown in the street, in your driveway or on the lawn when emptied. They are being cracked and on very windy days chased down the street. Not sure why the cans cant just be placed where they found them.

This company is the worstest garbage company I've ever known. They continuously do not pick up the garbage. you follow protocol by separating trash from recycling. They pick up what they want.they leave what they want behind. And then when you call the company to complain about their workers. The supervisors always have an excuse for their workers. I continuously take videos and pictures of what the workers do. It is becoming to a point that the Pottstown area needs to get rid of this company. There is no talking to this company.there is no showing no proof to this company. The workers at this company have very very lazy workers. Everyone in my community has complained about this company and even to the borough. It is coming to the point that Pottstown borough needs to get rid of this company. All my friends and me have decided to look for a new company for our trash and recycling.

It's the second time in a month they skipped us and our entire neighborhood. The trash sits outside for a week until they (maybe) decide to show up the next week. Meanwhile, trash bags pile up outside the house because we have no place else to put it. When I call there's no explanation or apology, they just tell me that we're "on the list", or that they'll "be there that day", and then no one shows. I'm pretty sure that's the standard reply to customer complaints. Will be dropping their service as soon as I line up a replacement.

What an absolute disgrace of a company. You stop picking our trash up for over a month, without any call back or resolution. We cancel, you tell us we aren’t canceled yet have not received service now 2 more months and it is taking me 3 months for you to come remove the trash bin that is your property with repeated calls. Horrible customer service at your corporate office.

We have had their services for only 2 weeks and have had to call at least 8 times already due to them not picking up our trash on the designated day. Also still don’t have a trash can. Terrible first impression. Won’t renew. Update: the personnel on the phones are completely disrespectful and rude. I called AGAIN to tell them they didn’t pick up our trash and they gave me attitude for “calling 3 times” when they were 4 days late for pickup with no explanation. A joke of a company, avoid at all costs.

Workers took our trash can and I called them about it to let them know. We had to go out and buy a new trash can. They asked for proof it was their guy and since we had caught it on camera we sent them the proof and the receipt from the new trash can and we have been being screwed around to get our 56.00 back since August. I keep calling them and get the run around every time.

We moved to western Berks county in July. When establishing service the price quoted by Mascaro was almost twice what we were paying our provider in Montco. After six months of service we are moving on. Mascaro only offered recycling pickup once a month in our area. We then observed that our recycling was being tossed in the same truck as regular waste each month. Our neighbor is using a competitor charging almost 50% less for the same regular waste pickup and every two week recycling pickup. This competitor actually has a separate recycle truck pickup. I did call the Mascaro Berks county number. I asked about the recycling and was told "Yea they shouldn't be doing that". When I asked about the price I was told "Corporate sets pricing". On the Mascaro web site they speak about the importance of recycling and how they are focused on customer satisfaction. We did not find that either was true.

Employee was nasty. Not smart enough to run up on a car that was already moving slowly. Then started swearing. This on the Gregg Street route. Would get fired from any other Company for public display! Action and discipline should be taken as I am sure it’s not a first nor will be a last!!

The company does not fix the trucks and wants the workers to go to work like this, risking their lives and then they are unfairly fired if an accident happens. They say that the trucks are up to date on everything, that rubber had been loose for days, we almost killed ourselves.

For the 3 extremely fast, friendly men who cover the Hiesters creek area in Exeter this morning. My grand children’s superheroes! They wanted to make you a cake but made a beautiful card they were able to hand you themselves. We appreciate each, and everyone of you. Let’s face it you don’t always have the best weather and you still show up. Never leave a mess behind. You are our superheroes! Thank you God bless each and every one of you! Sincerely, The Koch family

It’s obvious that this trash company has no idea the difference between trash and leaves. They told me that the leaves either have to be in a brown paper bag or in a trash can with no lid on it. It makes no sense if it’s ALL trash. The empty box is trash as well. Incompetent is an understatement and management is no better. Definitely looking to change companies ASAP. Not to mention the fact that we had 2 disposal cans that were PAID for now we only have 1.

Apparently Mascaro workers need a 101 course on the difference between trash and recycling. Blue recycling can=recycling and trash bag=trash. For some inexplicable reason they continually dump both the contents of our recycling can AND our trash bag in the same truck. Yet they don’t do that at our neighbors’ houses!!! Called Mascaro about it more than once and it still happens. Why do we bother separating things if they are going to dump it in the same truck?!? And why would the workers do something different at our house vs. the neighbors’ houses. Our recycling can looks just like their cans; our trash bags look like their trash bags. Makes no sense!

This is definitely a trash company. They broke our first trash can when our township switched to them. They constantly leave our current can in the road. Today they literally left trash at our house. These guys are literally the worst. If you call to ask them to come back and get the trash they left they'll just keep transferring you. Don't let your township switch to them.

Items left out for pickup that were forgotten. Called the same day and was told that they would be taken as “recovery pickup” for the next day. Item was still not picked up as of 3pm the “next day” so I called again and was told that I was definitely on the schedule for pick up. As of 6:40pm the item still was never picked up!!

Last week one of your disgruntled employees was screaming and cursing in the middle of the street about how much he hates your company. This week they decided to throw all of our trash cans upside down and leave garbage in the street. My neighbor is an old lady in a wheelchair, she and the rest of us deserve better. I’m not paying you all this money for you to physically throw my trash cans around. Whatever the problem is over there, you need to get it together! I have every bit of this nonsense captured on video.

Contrary to most of the reviews here, my experience with Mascaro was excellent. The borough in which I live uses them, and the trash pickup is consistent, I haven't had any issues with them leaving things. But the best experience was recent. We didn't put our bins out the night before pickup, and they were full. I called the office, spoke with a very friendly person, and he arranged for an additional pickup immediately. Very thankful for the excellent service and friendly staff.

While I appreciate the trash pick up, I don’t appreciate when trash is left on the street and sidewalk around my home. I had boxes sitting directly next to the trash and they were not taken. I understand they could have been mistaken for recycling but anything recycled will be in the red bin. I called customer service to have this issue address and after saying “thank you so much” I was rudely hung up on. If you plan to run a company please, carry value and require your employees put a shirt on. It just seems like a very unorganized and sloppy company.

I have had this service as a private hauler for the last 23 years. I must say that the last 2 years has been the absolute worst! They do not pick up the trash, trash is left and there is no explanation. I pay more than 4 times the rate of the city customers for the worst service! When you call the tell you someone will come back and pick up the trash and no one returns. It takes several days for someone to return. My home has become an eye sore and this has me angry as I take a great deal of pride in my home! I may have to look for another service to meet my needs. Sad to say, I am NOT getting what I paid for!

I had 2 bags of trash for pick up. Only one bag was taken. I called Mascaro, and spoke to a woman who transferred me to some guy's voice mail. I left a message about the issue along with my name & address. No one ever returned to collect the remaining trash. It is still at my curb for this week's collection. This is lousy service.

Went for 2 months or more without receiving pick up due to a new driver on my route. I was told, by what I thought was a Manager, that I would receive a months credit. Since I didn't receive the weekly service that I paid for. Never happened. Customer service for this company is basically non-existent. I've left phone messages and sent emails via contact us on their site with no replies. The phone number,provide on my quarterly invoice, just rings and rings. When I finally was able ti speak to billing, they were basically no help. They acted like I was asking them for a favor by wanting credit for service I paid for but didn't receive. Beyond frustrated. Definitely would tell anyone moving into Birdsboro to select another company for their trash pick up.

They claim they are for the community. My car broke down was on the side of the road not even their property they had A tow company from Norristown come and tow it I husband was there and route they refused to release it to my husband and my vehicle after they stole my property . And a truck wasn't even there for hours . And someone from mascaras Pioneer Crossing landfill called Tow Truck. Good thing my husband came there just in time or I never would've seen the truck again. They are very disrespectful and I have no concern for people in our community the dump smells all the time you can't even drive down 422. And I'm going to make sure everyone knows how they treat people