As a single woman stranded at night without hazards I was over the moon when they showed up in under 15 minutes! Only place that answered after 4 attempts with other tow companies. Quick, professional unkind. I felt my jeep and I were safe and in good hands. ONLY tow company I’ll be using. Peace ya’ll and thanks for smoky a bad night easier!!!
For a simple tire change, the service was poor.. driver called and said he was 15 min away. 50 min later I was still waiting. Once on location driver didn’t have any tools except a jack. I gave him the tools, removed my tire from under the truck and did most of the work myself. Couldn’t even put air in the spare tire. Also complained with an attitude as soon as he arrived on location.
After being strung along by triple aaa. Coastal kept in contact and did quick work. After a 2 hour delay from AAA They suck. Professional and timely service from Coastal.
Anthony was our flatbed driver.
He was courteous, helpful, showed incredible initiative and indeed we got the help we needed.
I would recommend him and Coastal to anyone.
FANTASTIC. Because my car was totally disabled and parked on grass to the left of the driveway, it presented a challenge to load it on the flatbed while winching it from the rear. It was skillfully done, with no damage to the car. Thanks so much Anthony H @ Coastal Towing.
Tech was professional & handled my car gently. He took pictures of car immediately upon arrival, which is good for them & customers. Once car was started he waited to confirm it didn't cut off before he departed. Good service!
Excellent service. Arrived fast. Coastal towing is the best. I highly recommend this company. My wife Christine Heron has AAA. Thank God for this company.
i knew coastal towing services was a shady business. they try to hide it, reviews are for all experiences good and bad it’s what hold a company accountable, and gives us consumers an honest insight to a company .but not coastal if you leave them a honest reviews where they were definitely in the wrong and look bad they block you on facebook. but good thing we recorded everything and will be posting on all platforms. company’s that bully and force someone to pay so
thing that aaa the company that hires them tells not to. he said that the basic membership had 3 towing miles but clearly on aaa website and out of the representative mouth it not 3 it’s actually 5
BEWARE OF THESE BULLYS ESPECIALLH IF YOUR A WOMAN!!!! This company has to be struggling either that or there just straight thief’s. the minute the driver got there he telling her she has to pay $85 and she was using tAAA she called AAA and when they got to drop off location AAA asked why he was charging a member 85 he then said 60 then they again questioned why. then they said it was the miles but she knew the exact miles was 4. She called his company and they kept saying different miles they were using wrong locations to add miles. then he threatened to impound her car for 280. to prevent that we paid the ransoms for her car to prevent being robbed for even more. the driver who was definitely intoxicated just dropped her car which popped the bumper off and we’re telling him to stop and he just proveeds to drag it until the bumper breaks.
my mom had no choice in using this company they contract with AAA, but after my mom got off the phone with them i doubt they will for much longer
Oh and no offer was made to repair the damage there driver caused deliberately. Thank god we recorded it all!!!
ABSOLUTELY DO NOT USE THIS COMPANY!!!! They are all a bunch of scammers. i used AAA which i have for years and never dealt with anything like this. Before the driver even knew where to tow my car he said i owed 85 how? i have AAA so i call AAA and spoke to an agent and the a senior manager who both told me not to give the driver any money. then i was told its 60 from the driver with no explanation on y he said i just do what im told. so i call aaa again and they personally tell the driver to out my car down which he refused. We call the the tow company and they are just making up different miles first it was 5 miles over then 7 then the owner gets on the phone and says 16. i’m trying to understand y so i ask them to tell me my pick up and drop off location to put in my gps.2 both locations were incorrect. so i tell them the location we are with the driver who still refuses to put the car down. i’m just trying to understand why all these differ by orices and numbers. Then the owner who tells me he’s going to impound my cat and make me pay 280. AAA advised the driver the police were being called and to out my car down he refused. at this point we’re over it i was stuck for 4 hours waiting for costal towing then over and hour and a half trying to figure out what is going on and explain the math ain’t mathing!!!!! So my daughter just gives him the money so he would stop trying to strong arm me! The driver goes to bring my suv off the bed and the bumper is being pulled off we’re yelling for him to stop but he keeps going until half the bumper is off! so i call the police to file report you would think the owner would atleadt be apologetic and maybe realize as an owner they were in the wrong. nope was on the phone with the officer trying to press charges i hear the cop say she did nothing criminal. they made no attempt to make arrangements to fix my bumper or give me insurance info. they bully there customers and then hold your car hostage to get paid what they want! Save yourself money time and definitely a bunch of stress
Coastal came and got our vehicle off the side of the highway, got us started with a ride for my family and I so we could get ourselves together and get home safe. Great job!
All good reviews here. Driver called prior to picking up my vehicle and got it to my place in good timing. Also gave me a heads up he was pulling up. Would definitely recommend.
The service was outstanding. The compassion that he had for me as I waited in the car for hours was remarkable and I will always use this company for my services.
Anthony was truly sent from God yesterday
He came for a service call from AAA for gas then I called him back as it wasn’t that
my car needed to be towed Called AAA back for a tow but Anthony came back to assist before that when I called him frantic and before the service request was even submitted and went way beyond helping me and my granddaughter getting safe and then some.i cannot express how thankful and blessed I am that there are still amazing people out there and that do the lords work
God bless this man this company and cover them always
The gentleman that responded was very pleasant, kind, professional. He was very gentle with my son’s truck. It appeared that he was moving his own vehicle that’s how much care and concern he was putting into the task. Awesome work, professional and would definitely would use them again. My friend was watching with me on FaceTime. She was so impressed she asked for the company info!!! Job well done!
Edit: His name is Cody!!! Amazing service
Omg! I’m one mom that is over joyed! My daughter was coming in from Greensboro on break from college and broke down in Rocky Mount. I immediately went into panic mode as we live in Edenton. My husband and I called several different tow companies and the prices were OUTRAGEOUS until I stumbled across Coastal Towing via google! The receptionist was extra sweet and understanding and immediately assisted my need in a timely manner. My daughter called me at 3:19 p.m. and was home at 5:40 p.m. The gentleman that brought the car and my daughter in were AWESOME. I would highly recommend this tow company to anyone in need.
My service with Cody was excellent he was here in less than 5 minutes did a wonderful wonderful job send him out to me again when I call thank you guys so much
My vehicle broke down at a busy intersection and caused a traffic backup for a bit, called Coastal Towing and they responded within twenty five minutes, I kid you not. A big shoutout to Anthony! thank you so much and thank you Coastal.
Coastal Wrecker (Cody) hauled my Rolls Royce to the service facility in Charlotte for me. Extremely happy with the service I received and would recommend Coastal Wrecker to anyone who needs a tow. Thanks Cody and Coastal Wrecker for your excellent service.
I really appreciate coastal towing I called and it only took them 15min to get to me. The guy name Will did a great job i would use their services again if needed.
All in one package from towing to heavy haul best one two punch in the state! very knowledgeable and honest working people! Don’t miss out if u need something locally or long distance.
320 Wilkinson St, Rocky Mount, NCCar repair and maintenance service
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