Ordered cap April 5th was told mid May. Now early August. Noone returns calls,texts,emails. Very difficult to stop by living an hour away and trying to run a business. Very frustrating to deal with this company!
Excellent, friendly service, great job yet again installing the wiring for my brake controller, then giving me a great price on my tonneau cover, & it looks & functions beautifully! Thank you for your professionalism, keep up the good work!!!
So I've called multiple times and left 2 messages during business hours over the last three weeks and I get no return call. Guess Luke does not want my business. I need a bed liner in a Maverick and hitches and toolboxes for a 3500HD. I just ordered $1500 worth of stuff from eTrailer instead and will get install and bedliner elsewhere. So much for trying to shop local.
Great warranty work performed by Kingston Caps & Trailers and backed up by Extang Tonneau Covers. Thanks to them my truck is looking good once again.
Luke and Josh are good guys.
A++++ experience from start to finish.
Can't get anyone to answer the phone or return calls. Not like when Bobby owned it.
Your response doesn't explain why you did not respond to two voicemails left. Lost customer
I have worked with kingston caps for the last 9 years, subletting vehicles to the for various things. They've yet to disappoint. Recently had my own vehicle worked on with them to have a trailer brake controller installed. Hands down, best price in town or out of town for that matter. Was done the same day and was exactly as promised and described.
Ordered my BACKRACK for my 2021 GMC 2500 a week in advance. Showed up first thing in the morning for my appointment, nothing. Wasn’t ordered. Wasn’t here. Period. Re arranged my entire morning for nothing. The worst part was they had a week to call me to tell me the stuff wasn’t here and they didn’t.
Excellent experience. Very friendly, very capable installer. Adjusted the price on the tonneau cover based on my online conversation with their salesman. Would definitely come back again if I need to!
Great experience working Luke and his team, they are more than just simple installers. I came to KC&T needing a custom package for my niche towing business. Luke completely understood my needs and as a solution specialist, sourced and installed the perfect equipment. His work is neat and clean, and he was able to get the job done in a very timely manner. Would highly recommend these guys for any routine and also custom packages. A+
This dealership helped me order the right cap for my needs. The cap arrived with some leaky windows. They took the cap off and replaced the windows. Very accomodating.
This dealer is willing to do whatever it takes to earn customer satisfaction, and I am a completely satisfied customer.
Thanks guys.
Regarding the cap itself from ARE...6 month review...shoddy workmanship, began leaking through brake light housing, sometimes leaks under bed rail, wires falling loose, trim pieces falling off, rivet ends popping off, rear door light switch poorly engineered and binds on every closure, some rivets rusting on rear door. So I give the cap 3 stars, C- quality.
Update Aug 2020: windows leaking again...badly. Now I have no confidence in camping in the bed under the cap nor can I consider the bed "dry storage". So much for the main reasons I bought the cap.
My first experience with Luke was not with Kingston caps and trainers but with another company. Then he was great to deal with. He went above and beyond to help and make sure I was all set with my purchase and install. I brought my truck to Kingston caps and trailers today and had a rhino liner sprayed in the truck. Again... luke helped me. Super friendly, very helpful. Oh his price was very fair. The staff did super, neat, clean job on my truck. I recommend Kingston caps. 5 stars well deserved.
Good luck Luck
Luke is totally amazing! Don’t go anywhere else for your tow, hitch and a ton more needs. Right from the start of my experience was wonderful. Luke pleasantly answered the phone and all my questions with great care. I booked my hitch installation for the next day. I was welcomed into the shop and they took my forester in right away. My hitch was installed and to my surprise, they also assembled and mounted my new bike rack. He then proceeded to instruct me on how it all worked. This place is a great place to have service done. I will be going back very soon for a automatic starter installed.
Robert, Dan, and the rest of the staff are great! Dan gave me a great price on an ARE cap, answered all of my questions in person and thru email, and gave me a realistic time frame for delivery. Robert oversaw the installation and was very service-focused and funny. Kingston Caps and Trailers was recommended by the local Toyota Dealer and I can see why. Im thrilled with my new cap and installation
Bob and Dan did an awesome job taking care of my needs for a commercial cap purchase. They worked with me and I am confident that my business was appreciated and they really do want to see their customers come back in the future. What a superb operation, and great guys. Also, my ARE D.C.U. is priceless considering the value it added to my new business.
Thank you to Bob, Dan, and their worker(s) for installing a diamond plate commercial cap and Kargomaster II Rack on my truck for work purposes. Easy to deal with and fair. Great job, friends
264 Old Flatbush Rd, Kingston, NYGarbage collection service
Website
