Cross Fire Auto Service in
North Valley Stream (NY)

Please be aware of this tow company. They are useless. They pick and choose who they want to tow. Never tell them you want to go to the bronx or any place out of Nassau county. They start to tap dance . It’s not right. I’m a paying customer.

If i can leave 0 stars I would. Do not bring your car here unless you want to be stressed and have a migraine. This company did not listen to my instructions for MY car. They tried to refrain me from making decisions for my own car. Whoever the owner is here, get a grip of your staff, they're corrupting this business.

"I had an excellent experience with Crossfire Towing Company when they towed my car to the shop. The driver was professional, friendly, and handled my vehicle with great care. The service was fast and efficient, and they kept me updated throughout the process. The price was reasonable, and I felt confident knowing my car was in good hands. If you ever need a towing service, I highly recommend Crossfire Towing for their reliable and hassle-free service!"

Lost my key. horrible attitude I would never have them do any work or transport for me. Save yourself the headache

My car needed a tow. My insurance contacted Cross Fire. Roger with 1A tow truck showed up. He said it is the same company. Roger was very professional and courteous. He got my car on to the truck and we were on our way to my designated mechanic in about 10 minutes. And his truck was clean and neat. That’s a big plus since I need to ride with him.

My car stopped on the way from the Florist! A big shout out to Alex( with the beard). He called to let me know he was on the way, diagnosed my problem immediately, offered to wait until my ride came and even told me to make sure not to leave the flowers in the car. A total gentleman. I give him 100 stars😊

I had an extremely disappointing and frustrating experience with Crossfire Towing in Valley Stream. It all began when my car broke down, leaving me in need of a tow. I promptly called Geico roadside assistance, and unfortunately, they dispatched Crossfire Towing to my location. Initially, I was given a reasonable ETA of 55 minutes, which seemed manageable given the circumstances. However, as the minutes turned into over an hour and a half, I began to grow increasingly frustrated. Every time I called for an update, I was met with the excuse of heavy traffic, despite the fact that my car broke down only two miles away from their office. While the tardiness was certainly frustrating, it was the behavior of the tow truck driver that truly compounded my dissatisfaction. From the moment he arrived, he displayed a confrontational attitude for no apparent reason. Despite having explicitly informed Geico that two people would be riding with the driver, he seemed to take issue with this arrangement. After an unnecessary argument with the driver, I contacted the owner of Crossfire Towing to address the situation. Immediately, the owner was understanding and agreed to accommodate our request. However, the driver continued to argue with his boss, displaying a complete lack of professionalism. After a prolonged argument with his boss, the driver finally agreed to the owner’s word that we would be riding with him. Despite this resolution, the situation took an even more troubling turn upon arriving at my home with the car. Rather than properly parking the car, the driver left it illegally in the middle of the road, putting me at risk of receiving a ticket. When I requested assistance in moving the car to my driveway, the driver responded with further disrespect, refusing to lend a hand and suggesting that we handle it ourselves. Thankfully, after another call to the owner, three additional employees were dispatched to assist us. While these individuals were extremely helpful and apologetic, their efforts were overshadowed by the abhorrent behavior of the tow truck driver. In reflecting on my experience with Crossfire Towing, I am left with a profound sense of disappointment. While I wanted to acknowledge the prompt response from the owner and the assistance provided by the 3 other employees, the disrespectful and unprofessional conduct of the driver cannot be overlooked. As such, I am compelled to give Crossfire Towing a 1-star rating and will be seeking alternative towing services in the future.

Shout out to Derek and the staff at Crossfire towing! My mom's car had all four tires stolen off her car Saturday night/Sunday morning. Geico put them on the task of towing our car to the shop today. Even with a little confusion and some miscommunication, Derek was most helpful, even when I was kind of freaking out a bit. Thank you, Derek! You were fantastic!

Excellent tow service. The driver Haivet Guerra was top notch, competent, friendly and efficient. He is an asset to the company.

Horrible and untrustworthy. Called Geico for a tow and they assigned this company. Owner called with 50 minute ETA. 2 1/2 hrs later still nothing. DO NOT USE.

Excellent friendly tow service and staff located on FRANKLIN AVENUE VALLEY STREAM. I highly recommend.

Crossfire auto is a very reliable and honest company. Needed their services for towing. The owner Javier was very accommodating and professional. Tow operator Steven arrived quickly and was very knowledgeable, courteous, and professional. I would recommend this company to others.

Christmas Eve and we had plans to spend the night with family. We got to leave and we have a flat in our driveway. Called triple A and they gave us an hour and 15 minute wait time, 2 hours later we are still waiting. Triple A called and changed companies. They were here in 10 minutes. How do you treat a customer that way?? Ridiculous and embarrassing. Do not use Crossfire Towing.

UNRELIABLE, UNRESPONSIVE, UNPROFESSIONAL DO NOT USE THEIR SERVICE! UNTRUSTWORTHY, Will Swindle you out of Money! SCAM ARTISTS. WILL CHARGE MORE FOR LESS

My insurance company sent Cross Fire out to change my flat. They got to me in 15 mins. The tech was great. He explained everything and saw that my donut tire was low on air & inflated it for me. Excellent experience!!

I recently needed a tow back home with my vehicle that was out of service. After a long and stressful day, Joe shows up to tow my vehicle. My day went from bad to good. Joe was professional and genuine. We spoke the whole hour ride and it made me forget what had happened to my vehicle. Joe, thank you for your help and time. It was a pleasure to meet you and we need more people like you in this world.

Had car service 11/13 - Excellent service. They got here in 25 minutes. The mechanic Mariano was great very professional, courteous, understanding. He is a great ASSET to your company Thank you

I usually don’t bother with reviews but I feel like this tow company deserves it. They not only over charged but also delayed bring my car back to the mechanic, embarrassing and my dad in front of the mechanic by dropping my car which was un-drivable in the middle of a busy road. Like what???? They yelled at us multiple times telling us our car had no sort of remedy and called it garbage. Geico claims to work with them so I’m also going to leave a note with them about their horrible tow service. Please don’t ever get your car towed here, you’ll regret it fully.

The actual towing experience was fine the driver was courteous, kind and professional. The problem was management . I was told it would be less than an hour, at an hour I was told 25 more minutes , at 25 more minutes I was told 10 min, at 10 min I was told 5min and 25 min later the tow truck showed up for a total wait time of 2 hours and 15 minutes. If the management was honest about the wait I could have been accommodating as I was in a situation that I could have left the car went to my meeting and returned to the car in 2 hours. Instead they were dishonest because they were afraid to lose business and kept me hanging for over tow hours. This company should not be allowed to work with insurance companies that have policy of less than an hour as they do not operate with honesty and integrity.

They were chosen from Ford's Roadside assistance and picked up my car. Driver left the car outside of the Ford dealership and my car got a ticket. Cross fire then denied that they left it on the street claiming that they would send me proof that it was signed off at the dealership. They never gave me that proof.

I waited three hours stranded for my car to get towed but no one showed up. I wouldn’t recommend this company to anyone unless you have no other choice.

Late. Late. Late. Had insurance company set up 830am pick up guy shows up 930am after I called and asked where the guy was 2 times

I had my car towed 2 times in a week and had the nicest driver . I wish I could remember his name because he was great!

The wait time was longer than estimated so I was a little irritated and hot from waiting, but that kind of thing happens to EVERYONE! The guy, I didn't catch his name, who came out to install a new battery was VERY knowledgeable and got me taken care of very quickly once there. Highly recommend!

I have had my car serviced at Crossfire towing several times from a simple oil change to having my car evaluated by an adjuster to get it fixed. My experiences has been wonderful every single time.

If u want a honest & reliable mechanic see havier he's the best mechanic in new hyde park . His towing crew is excellent & professional.

We were giving an hour wait for towing and it took a total of 2 1/2 hours and the car was down the block from them