Macarthur Auto Body And Towing in
North Valley Stream (NY)

Lamine was incredibly helpful when I had a flat tire. He stayed calm, quickly assessed the situation, and fixed the problem efficiently. He explained what caused the issue and made sure everything was safe before I drove off. I really appreciated his professionalism and kindness. Highly recommend his help!

Reasonable amount of time waited... Great communication with time.... The driver Kevin Cameron was amazing....Very polite and very professional. Explained everything that he was doing. Took great care of me and my vehicle. Excellent customer service.. Kevin THANK YOU SOO MUCH YOU ARE A GREAT DRIVER 💯💯💯

Lamine arrived on time, brought all the necessary tools, and maintained a friendly, respectful attitude throughout. His communication was clear, and he made sure I understood what he was doing before proceeding. I highly recommend him to anyone needing quick, reliable tire repair. It’s rare to find someone who combines skill, honesty, and great customer service so well. I’ll definitely call him again for any future car issues.

I had a mixed experience, but the customer service really saved it. I’m giving 4 stars because the truck didn’t arrive within the initial time window I was promised, which was frustrating while waiting on the side of the road. However, once Seth arrived, things took a turn for the better. He was incredibly helpful and his communication was top-notch—he kept me informed and handled my car with care. If the punctuality matched the quality of the staff, it would be an easy 5 stars.

I want to thank tow truck, driver, Seth for coming to my rescue today. Extremely professional ,got my car on the lift, and where I need to go in no time. I would also like to thank the dispatchers that were extremely friendly, understanding and professional. I absolutely will be using them again you guys get 10 gold stars 😊♥️

Lamine was very professional in his work. He promptly came to my assistance within 15 minutes and provided the service efficiently without any hiccups. I wish him luck and happiness in life.

I would like to let the company know that your driver Moe picked me up from my residence this morning and towed me out to my mechanic. He has such great mannerisms. He was very helpful. He helped me in and out of the tow truck. He was pleasant and respectful. I wish in the future if I ever need to be towed I pray I get Moe again. He's the greatest. Client - Rebecca White

Lamine showed up on time, even faster than on time. He worked so diligently to get the the car ready for the tow. I had a great experience and he was an absolute gentleman. Great service. A+

This was the best experience I’ve had with a towing company. My insurance carrier connected me to McArthur Auto Body & Towing and I couldn’t be happier. A gentleman named Anthony called me a couple of hours before my appointment to confirm, and when Steve arrived he was extremely diligent and professional in jumping my car and safely transporting my baby to the Mercedes Benz dealership which was about an hour away from my location. Steve treated my car with care, and promptly sent me a photo of my car when it arrived MB. Thank you to Steve and Anthony for being so swift and professional!

Lamine was the 3rd person who came to jump start & lock out call 1st one was unprofessional, 2nd one older gentleman Freezing cold. I understand. Lamine. Knew his job. Vey professional service. Helped me with compassion, and empathy. Thank you so much MacArthur auto. Thank you Lamine

Lamine was able to start my car right away inspite of the hood having a little snow that turned to ice. Lamine pushed the ice off and raised the hood with no problems. Lamine suggested I let the car run for about 1 hr and I should not have any problems. Lamine was pleasant very patient and friendly. Lamine is truly an asset to your organization.

Definitely was not having a great start to my day when my vehicle needed a tow. Fortunately, Carlos was great! He called me to find out my exact location and let me know he was on the way. He quickly hooked my car up and towed it to the repair shop without any further issues.

I had a great experience with this towing company during a stressful situation. Carlos was extremely professional, helpful, and genuinely happy to assist. He went out of his way to make sure we were okay before leaving and really helped keep our spirits up in a sticky situation. His kindness and reassurance made a big difference. I truly appreciate his excellent service and would highly recommend this company.

Carlos was incredibly kind and helpful throughout the entire process when I had a flat tire. He called ahead to provide his ETA and took the extra step to confirm I was at the correct location and that the tire shop was open and had my tire in stock, in case the car needed to be taken elsewhere. His professionalism and thoughtfulness made a stressful situation much easier. Highly appreciated.

I did something totally out of character this morning - I locked my keys inside of my car! It happened right when I pulled in to a parking lot and my car was in the flow of where the attendants needed space to get others parked. They even tried helping me get the car open but were not successful! It was a very stressful situation, but as soon as Lamine came he was able to pop the lock to my door extremely fast. He was very professional and helped me remain calm. I appreciate his speed and the care he took with my car. THANK YOU, LAMINE!

At first, I was disappointed with how long it took for the tow truck to arrive. However, once Lamine got there, he was extremely professional, polite, and very knowledgeable. He immediately put me at ease and made me feel confident in the quality of service he provided. I would definitely recommend him to anyone. Although the wait time was long, it was not his fault—he explained that he was covering a large territory and was the only one working at the time. His professionalism truly made the difference.

At first I was disappointed because of how long it took for the tow truck to get to me but I gotta say when Carlos arrived, he was very professional and polite and he was also very knowledgeable and he made me feel very comfortable with the quality of service he provided. I would recommend him to anyone because even though It was a long wait for him to arrive, the level of service that was provided was on point. His co-workers need to take notes and follow in his footsteps. 5 stars service. Highly recommended. A+++++ service all the way. Thank you very much

Carlos was by far the best of the best! Absolute gentleman and took care of my car as if it was his. Guy is phenomenal!!! I recommend him 1000%

Dawn was exceptional. She is highly knowledgeable, professional, and personable. She made what could have been a stressful experience, smooth and reassuring. Her positive attitude and expertise truly set her apart. If I ever need towing services again, I would absolutely request Dawn without hesitation. Highly recommend. Thank you again for your service Dawn!

Dawn is phenomenal!!! Extremely efficient, attentive, friendly, funny and so knowledgeable. My car had a dead battery, I was in the freezing cold with my mom, stuck in queens: in the in the worst and most confusing location ever - Dawn STILL got to us in no time! 10/10 service. Also followed up with us hours/day later to make sure everything was okay. Amazing service. It’s rare to come across people who are not only great at their job but to also do it happily and that’s how it felt! Thank you so much Dawn ❤️

I want to send my appreciation to Macarthur and Carlos for being prompt and very professional. Carlos gave me a heads 15 minutes before he arrived and called me when he arrived. Thanks to him and being charismatic he helped a bad day turn to a good one. His positive energy made it into an easy experience.

Tire shop said the spare tire on my pickup truck was stuck and couldn't been removed.. carlos came in the tow truck said that was BS and finished the job in less than 10 minutes! Thank you so much carlos and for teaching me aswell how to do it!

Lamine did an amazing job helping us out. Someone stole all 4 tires on our vehicle and placed it on cinder blocks. Lamine was able to removing the blocks and tow the car safely without causing any extra damage to the vehicle. He provided great service and was a great help. I would highly recommend this service to anyone else.

Lamine was an excellent technician. He was friendly and professional. I definitely recommend Macarthur Auto Body and towing Inc. Make sure to ask for Lamine.

DAWN IS A GODSEND!! She really knows her stuff! Absolutely amazing, sweet, and funny — she definitely knows how to turn your frown upside down! This was my first time ever being towed, and she made it such a great experience. If I ever get towed again, I’d definitely request her if I could! Love ya, Dawn!! 💖🚗✨

Carlos came through for me !!! My boy Carlos the real mvp man ! Got my truck out of a tuff Situation and moved to a better location than I even planned on moving it to in the first place. Big shoutout to auto body towing definitely came in clutch for me amazing pricing also very reasonable!!! 🙌

I wanted to thank Miss Dawn at MacArthur Auto Body and Towing is an absolute gem! Her kindness, professionalism, and genuine care made a stressful situation so much easier. She went above and beyond to ensure everything was handled smoothly, and her sweet demeanor truly stood out. It's rare to find someone so dedicated and compassionate—thank you, Miss Dawn, for your outstanding service! Best, Jennifer