What clients say about JVD TOWING SERVICE LLC in South Plainfield (NJ)
The worst thing that can happen to a person is falling into the hands of these people who abuse their power with exorbitant fees, and there's no authority to regulate and protect the customer. They charge whatever they want and only accept cash, which I find highly irregular—forcing people to pay in cash when the amount is so high. It would be very positive if some authority took action on this and protected people from unscrupulous companies like this.
Had a registration problem and my car ended up here, which provides HORRIBLE service. The guy at the from desk had no idea what he was doing, did not want to give a price until we got there (which was very weird because we just wanted to make sure we had all the money). when asked why he would not give us the price, he said he needed paperwork which was given to him the day before and he knew because he is the only front desk guy (he lied in panic and contradicted himself when being confronted in person) after that you can tell he was physically mad and started to act like a cop himself. We know you have a contract with the police, but that does not mean YOU are a cop, please understand that for future clients. Overall the company is very unprofessional and uneducated.
P.S a cop came in before me and made them aware that a past client is suing them and the town because they over charge the client on purpose, same front desk guy said and I quote “sir you know I gave him some of the money back”. BE VERY CAREFUL
… took forever to get there, then showed up in this monster truck, which was way overkill… guy had a hard time maneuvering to mount the van the rig was so big… not only was the cost $300 dollars for less than a 2-mile tow from their own home base area, I couldn't get a receipt there or after giving them my info to be texted a receipt - I was taken back how both driver and dispatch could be so unprepared.
It was a very uncomfortable & pricey experience, I called them because they seemed to have various medium-sized tow trucks, they new my vehicle info & my location (Wawa parking lot) - what they sent was just ridiculous.
Absolutely awful company! The guy that works in the office is disrespectful and arrogant. Asked me “what are you going to do if I have your car?”. $310 to get my car out when they only had it for 4 hours. I had to travel 15 minutes to get to the facility that my car was stored at. Do not let them take your car if you can help it, they will try to bully you.
The worst Towing company around.. Please DO NOT have your car towed here. My Apartment complex decided to choose this company to tow any car in my complex whenever they feel like it.. People are getting charged up to $530 or more and only parked in an actual spot for an hour. Not to mention that, we arrived to the office at 8:30 am and the MANAGER didn’t arrive till 9:20. Very Slow operation. HONESTLY how is this company not shut down. Horrible service and prices are outrageous. They are just looking to screw people over because they know they can!
They came in the home with a kid in his car and a women to tow my car in freezing winter storm and Just asking Money just for one inch of line in my own property car parking area because someone from neighbor called them abt a little one inch touch to the parking line ! Shame on such company who just scam money from people !
Let me see what can be Done with my attorneys for such a money scam company !
Shame on such company who just scamming people
i wouldn’t recommend to my worst enemy, such a ripoff and the prices should be illegal. first 3 times i called they said they didn’t even have my car, i had to call the police. $350 for less than 10 hours of storage, lots of hidden fees and extra costs for “labor”… i’m sure they’re making a killing scamming people that have no other option. overall really shady and gross, avoid if you can.
I had my truck towed from JVD towing and the price was VERY reasonable and the service was great. I have used them in the past and will continue to do so
This place is horrible and very unprofessional. They take your car give you the time there supposed to open but never show to open the business. They do not answer phone calls either. My belief another attempt at scamming more fees out of you since its $50 a day in so called storage fees.
Very rude and disrespectful towing company. Very expensive and when my car was towed from the View apartment complex, they dented my brand new Tesla model 3 . I have pictures and proof of what my car looks like before and this dent was clearly not there. The owner argued with me and proceeded to drive away when I asked for insurance information. I will be reporting their license to the consumer affairs, and better buisness bureau and with my before and picture contacting my insurance to reach out to theirs to fix my car. Very very poor customer service and owner and it’s so unfortunate it has to reach this level
Got my car towed yesterday and was easily able to pick it up this morning with my insurance. If they don't answer office phone, just call the cell. If they don't answer, it's probably because he is on another call but quick and easy to get my car back
Most disrespectful towing company and all of them barely speak english come in the middle of the night and claim the office in the complex called when its 2am at night when they are closed and then rip you off and charge you 250 to take it down if thats not a scam then i dont know what is
now you see why they only have 2 ⭐️
I don’t have anything mean to say, because I think this company already knows how they work and it’s sad. But it’s definitely going to cost you a lot of money to take your car out from there. They charge extremely expensive. They never answer your calls, and like the rest of the comments say “They will do it so your car stays there more time” I wish they were more merciful with people, and understood because maybe one day it can happen to them, and they will need that mercy, God bless
The guy is arrogant. You can only pay Cash. My car was towed wrongfully from my home. They are never available. The hours are a scam.i arrived to the lot at 830am no one was there. I had to call the police department to get in touch with them. You have to pay in south plainfield and the. Pick up car in middlesex. PRICE is a scam. You pay way more than the signage. Worst company and will be reported to BBB.
I had my car parked at a apartment complex I live in , I pay extra monthly to park both of my vehicles , 10 months ago I I bought a new car and moved the sticker from my old car to my new one on my windshield . Tow comes and tows my car since the plates weren’t in the system but the sticker was visible ( mind you I have been parking there for the last 10 months like that ) this tow company charged me 455 DOLLARS to be able to get my car out. . This is ridiculously excessive and abusive , do not use !!!!! Lmao to what you responded !!!!! Not what the owner of the complex said to me , the owner told me you set your prices .. you’re a rip off and take advantage of people , maybe I should buy a pair of glasses for your towing guy , maybe next time he’ll see the sticker .. have a good one!
Our truck got towed due to a misunderstanding parking spot from truck yard. They charged 5k$ for 14 miles towing. Ridiculous how they be repping of truck drivers. Overprice. It just doesn’t make sense at all
Don’t know why all the crazy reviews. I used service today on the coldest day of the year. As well as on Christmas Eve eve. The driver jumped my car and when that failed he immediately towed me home and parked it in my garage. A +++
Too boot AAA was on 3 hour delay for services
As most other reviews state this business is unprofessional. Someone in the office called my father un-american for not speaking Spanish. They ignore calls from the insurance in order to hold the vehicle longer and even went as far as to deny my father released the vehicle after he signed all the paperwork necessary. Very slow response time for towing, very slow responding to customers and answering the phone.
The bar is set pretty low when dealing with Tow companies but this guy doesn't even try. Towed car after an accident and wouldn't answer phone or email from insurance company to let them pickup the car for repairs for 10 days. Their voice mail was full and we couldnt leave a message. When I finally did contact them he stated he was on lunch and we would have to call back later. Then no answer again. All the while charging for storage fees. He treated me like he was doing me a favor by not providing the basic service of answering a phone call. I'd rather push my car home barefoot on broken glass that have to speak to this Jabroni again.
Summary: If you decide to use this company, hold the driver till you get your receipt.
The fluff of my experience:
I called to undeck a truck. The driver took 3 hrs to show up which was unfortunate, but didn't upset me none. I took a nice nap while waiting. When the driver arrived, it seemed he hadn't undecked a truck before. I told him what he needed to do, he did very well at following directions. Took maybe 30 min. In and out. My problem was getting my receipt so my company could reimburse me. I was told it'd take no more than 30 min for my receipt. After about an hour, I called. Told me it'd be there (via email) shortly. I called for the next few days thereafter leaving a couple voicemails. Finally got a hold of the company about a week later and was told I probably entered my email incorrectly. I didn't. Double checked that. Then was told he could text it to me within the hour. Still no receipt. Called again after about an hour and a half leaving another voicemail letting them know cooperate was trying to get involved and finally got my email (receipt) another week or so afterwards.
It took over two weeks to retrieve my car from storage. Both insurance companies had no response to phone calls, they did not appear for an appointment with an adjuster.
I locked my keys in my trunk, and called JVD towing service. The owner, Jaime was so sweet and professional. He said a tow truck would be to my location in 20 min, Sebastian showed up in 10. I also only had 1/2 of the fee, which he told me not to worry about. I couldn't have had better service. Not only were they quick to show up on such a hot day, they were so kind and very professional. I will definitely use them again if I find myself in another predicament like today, and I would recommend them to all my friends and family! Kudios to JVD! A very satisfied customer! Thumbs up to this towing service!
Very obnoxious over the phone. Setup appointment for towing with them. They did not show up. I then called another company to tow it and JVD ends up being the one to tow it??? They are con artist. The other company gave me a higher price and I was willing to pay it since JVD did not show up. come to find out they were subcontracted by the other company. they made an additional $50 when they could've just came to the original appointment. they were not willing to give it back once I realized what had happened. don't recommend.
One of the best towing company’s I have used in the area. Always willing to work with you to get the job done affordably and on your time line. Great service. Always easy to get in touch with. I have recommended them to many friends in the trucking business and they have done a great job for them as well.
Thank you JVD!
Unprofessional hacks!
They cracked my windshield. Deeply etched markings in my driver window. Passenger and back windshield and when i asked them, they denied, grinned and told me to F-off.
Don't ever have your car towed by these people, theyre beyond unprofessional.
So my complex had my jeep towed due to me parking in the wrong spot ok my fault so I can't be mad. This company took very good care of my jeep towed it away with no harm understood it was a 4 wheel drive car so back was put up on little wheels to not damage drive train. Took very good pictures of every angle to show no damage was on truck. The gentleman behind the counter was so helpful and was really the one who calmed me down about my truck being towed in the first place. Definitely will go to them if I need a tow
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