I used to love their bakery, especially their cookies. But for the past few months they have been HEAVILY off their game. I crave their double chocolate chip cookie. I used to get it everyday last year, but then they plummeted and the cookie is ALWAYS freaking hard. I'VE GONE AT 8 AM I'VE GONE AT 4 PM I'VE GONE AT 12 PM. ANYTIME I GO THE COOKIE IS HARD. IM SO FREAKING FRUSTRATED, I HAVE CRIED OVER THIS. I JUST WANT MY COOKIE BACK. IT'S STALE AND HARD NOW AND IT MAKES ME SO SAD. WHOLE FOODS PLEASE FIX THIS. I CAN'T KEEP LIVING MY LIFE WITHOUT YOUR COOKIES. PLEASE I'M BEGGING. I WILL LITERALLY PAY DOUBLE THE PRICE IF THAT MEANS YOU'LL GO BACK TO MAKING YOUR COOKIES FRESH. THEY'RE SO HARD AND STALE I BROUGHT IT ONCE BECAUSE I WAS REALLY CRAVING IT AND IT GENUINELY TASTED LIKE IT'D BEEN SITTING OUT FOR LIKE 2 WEEKS. i'm just a girl who misses her cookie.
I went to the whole foods on Broad Street in Newark to get 2 sandwiches made at the deli. I had to fill out 2 pre-made forms to complete my order. The deli worker, Simone, took my order with an attitude and messed it up. After messing up my order, she didn't apologize and walked off, left me standing there to help another customer. Melanie then came over and redid my order. Simone was and is very unprofessional and she lacks customer service training.
Always my go-to grocery store. Obviously the prices have gone up in this economy exponentially but I suppose that's to be expected. I have stopped getting food from the hot bar and salad bar because unfortunately I saw someone picking out items with their fingers and eating them.
Customer service today!!!
12/31/25 at 20:05 pm was absolutely HORRIBLE!!!
I buy 2 packs of prepared foods through an app called " Too Good To Go " packs was suposs to be ready at 20:00 to pick up!
In customer service NOTHING WAS READY!
The lady call a guy who don't care!!
Finally, after wait 5 min without any explain I inform to them that I cancel my order and report to the App.
Now, I is waiting a communication from the App to CLAIM MY MONEY BACK!!!
I was paying my order through PayPal!
My opinion!?
KEEP AWAY FROM THIS STORE!!! and
DO NOT USE THIS APP!!! if you don't like waste your time!!!
Nice store, staff very kind and helpful. Annoying policy of only allowing folks to use the restroom after completing purchase; who wants to take their groceries with them into the bathroom? Anyway, the restroom code is 58233#.
Every experience at the whole food store in my community is a kind,loving and people sensitive come community. The staff
appear to be very happy because the customers are greeted with a smile
This Whole Foods is huge. I went in looking for the bulk items in the plastic bins but the lady said they only do that in specific Whole Foods stores so if you're looking for any bulk items, don't go to the Newark store for that. I did however get a bag of nuts and was completely satisfied. Overall, I had a great experience. The store was big, had something
Comparable to what I wanted and the staff was helpful. I'd definitely go again.
Excellent location which also has a drop off for Amazon. I always find exactly what I need. The items are always fresh and they have great sales throughout the week! Make sure you look out for the 50% off stickers on their prepared food items. Don't forget to make sure you say hello to the nicest cashier, Eleanor, when you go, tell her Cuento Fé sent you! 😉
Love it!! Got a big box of warm food for 13$! So yummy and much cheaper than a restaurant meal. Great store with lots of items. I was totally impressed - one of the better Whole Foods I've been in.
A good place to get all kinds of organic food especially fruits and vegetables. There are also various types of cakes, breads, pastries and ready-made food. I often come here because this place is close to where I live. The cooked food looks tempting but I can only see it because it is not 'halal' for Muslims to eat. It would be great if they also sell halal ready-made food.
I love WF but they have some issues, the employees are not the nicest and the ready made food is always rotten or on the verge. The store is too expensive for bad quality like that.
Nice atmosphere. I have to go back because I went to return my Amazon package and the young lady scanned it but I didn't get my money back. But over all the staff is very helpful.
Had a great experience at Whole Foods! Found everything I needed on my grocery list, and the store was clean and well-organized as always. They’re currently running a nice offer—free car parking if you spend at least $10, which is super convenient. As a Prime member, it really feels like a win-win with the extra savings and perks. Definitely one of the better grocery trips I’ve had lately!
Unfortunately, the wholefood store in Newark, NJ has the most incompetent, lazy, and self entitled personal. More often than not the following issues are a daily struggle for customers:
1) There's no one attending the pastry shop and if one calls for help to another worker walking around they get angry.
2) Some of the cashiers are quite rude and dismissive.
3) The customer support area is poorly attended, as they are always engaged in chitchat among themselves, paying no attention to customers.
4) I stopped purchasing anything from the prepared hot food at the salad bar because few times I saw someone from the kitchen, possibly one of the cooks to use a dirty wet towel and smear it all over the counter. This is like smearing pathogenic bacteria (E. coli or Salmonella) all over the counter. Additionally, the "cook" mixes the burned left over bits from one tray with the leftover food from another tray, which is quite unsanitary.
5) More often than not, the online shoppers bump into actual shoppers (customers) without any care or consideration for actual customers shopping.
6) One can find workers walking around the entire store chitchatting and paying no attention to customers. Please don't even try calling their attention, because they get mad and you'll get the worse attention as retaliation.
All these issues are a reflection of very poor management. One can hope the real owners of wholefood will keep an eye on the terrible customer service at the Newark, NJ branch.
It takes only one customer to be treated poorly, to trigger a cascade of bad reputation, which will end wholefoods as we know it.
Store has great produce, delis, and other products. Amazon returning counter is fast and very convenient. Cashiers are friendly and efficient. Convenient parking with free validation, too. Only reason I have it a 3 star was because of the terrible experience with other shoppers. Got yelled at to “return to our country” when I was last there with my fiancé. We got moved to a different cash register and a different customer behind us started screaming that we cut the line even though we just followed the staff to a different cash register.
Every experience I’ve had at this Whole Foods has been positive. It’s one of the smaller WF stores I’ve been to, but the employees are extremely helpful and the store is clean and organized. Below my review there is one intended to slander one of the best employees at the store. I know him to be tolerant and politely curious about the differences between himself and each customer he encounters at work. This individual is helpful, takes the initiative and has only ever been pleasant to me and other customers I’ve observed him interacting with. In our conversations, he sticks out to me as a tolerant, patient and kind figure in our neighborhood who gets to know people for who they are. He also does impactful community work and helps the youth. Thanks to the rapport employees like him create with customers, the service here is unmatched. Please don’t believe everything you read.
I love WF in Newark. The stuff is very friendly and helpful. But really this is not the first time im getting the product that is either rotten or got mold on it… you guys should check your product better. Very disappointing the store is not cheap
An incredibly healthy store. Lots of options for a proper diet for kids and adults. I highly recommend it. Researching and knowing what we feed our families is vital. Blessings and thank you very much Whole Foods Market
Whole Foods in Newark offers the convenience of free underground parking, making it a breeze to shop for high-quality groceries. While I've visited several times without incident, there was one unfortunate encounter where a staff member made inappropriate remarks about my ability to afford the items I was purchasing. As a 20-year-old female, this experience left me feeling disappointed and disheartened. Despite this isolated incident, I still appreciate the variety and quality of products at Whole Foods but hope for more respectful interactions in the future.
This *WholeFoods is always well maintained and clean, with a lot of fresh healthy options to choose from daily. Their Bakery department is flawless, but the customer service could be better and more polite. Also, there were no bags available for us to check out with, ....other than a super OVERPRICED Shopping bag 🛍
surprisingly big whole foods! i have been to the whole foods in vauxhall, which is a pretty standard whole foods. however, the building space is very tall and large here!
a little disappointing their amazon drop-off kiosk wasn't working, so i had to wait in line for customer service a bit, but the workers were very swift.
the biggest surprise was their dining area! i commute to newark for classes and wasn't aware that the store is attached to an indoor plaza for other local shops. absolutely a beautiful sight on a nice sunny day! will definitely explore the area again soon.
I bought red onions from Whole Foods and couldn't get a refund for their rotten onions. This is the second time I had to bring back their onions. They sell rotten food to their customers and won't give you your money back.
Such an amazing environment, every aisle smells incredible, their organic coffee was a blast. Customer service is very friendly, but still what got surprised was how it smells delicious in there, it is indeed Whole Foods.
Stanley S. Bergen Jr. Building, 65 Bergen St, Newark, NJAcademic department
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