This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Giant Auto Salvage in Newark, NJ scores 88/100. Sentiment is largely positive: customers praise professional staff (Louie/Bruno/Rick), an organized yard, broad inventory (rims, seats, cylinder heads, compressors), and fast turnaround and shipping—often same day or within days. Many note competitive pricing and parts arriving as described, with easy pickups and helpful issue‑solving. Complaints exist: curt phone interactions, strict return/warranty policies (e.g., companion parts not included, bring‑back requirements), a few quality hiccups, and one report of unfriendly in‑person service. Overall, quick and reliable, but policies can feel firm.
This place is great! Well worth the 5 star rating. I made a 4 hour drive to pickup a quarter panel from them. when I arrived the quarter was on a forklift and ready to go, all said and done within 25 minutes! And not to mention then gave me the best deal around. Will definitely make the drive over there again if they have something I need!
Great service, ordered from Texas and it was delivered to my house after a few days. I will get back to this place again in the future. Highly recommend.
I recently purchased a used Honda Civic Si 6 speed shifter box with cables on eBay. Unfortunately I was unable to leave a positive feedback with in eBay platform. The item was in better condition than I was expecting, priced far below other used parts available online, fast shipping and packaged to withstand any mishandling if that would have occurred. Thank you for providing excellent service and I look forward to doing business with you in the future.
Worst place. Sold me a glass window knowingly that I wouldn't be able to install it without a 2nd part. I went back and they knew that I couldn't install it. They didnt have the 2nd part in stock and said that they could not give me my money back or a credit.
The glass window they sold me was over priced.
Great service, professional, HONEST & very quick to respond. After my accident, Luis was extremely helpful, even as kind as to return my title when I realize after the sale my insurance needed it. he kept in touch the entire time, worked with my insurance & was very understanding. Highly recommend
Called Saturday morning looking for a cylinder head for my 17 Civic Si and Rick was very professional also he updated me in a timely fashion on my order. Today is Tuesday and I am very happy with my cylinder head and how quick that turnaround time was. Definitely recommend them to anyone looking for hard to find parts at unbeatable prices. Thanks again Rick
Sold me a rad . Showed them a dented portion before I left . I needed a rad asap . Brand new costs 80 bucks . Should of just waited.. 2 weeks later the rad broke . Now they want me to remove it from the car and bring it back ( I live in Albany NY ) . Meanwhile I was in the middle of the highway paying for a tow and to remove the rad….Take your business elsewhere
Giant Auto Salvage is Awesome. They had the seats I've been dreaming about for over a year. The attractive sales man, Bruno, was wicked nice to me over the phone and assured me that my 6 hour drive would not be wasted. He was right. When I got there, my seats were there AND exactly as advertised. I would drive 6 hours again just to see Bruno and purchase more Honda parts. Thank you Giant Auto Salvage for everything!!!!
Great place went there literally 2 days ago they work fast and gave me the piece I needed for my car the next day. Great customer service ! Will definitely be going back if I need anything for my car
Where do I begin I usually do not like giving bad reviews people have hard days and we all have to understand that however this place was horrible I had a few of these reviews and a lot of people had a nice lotta nice things to say however maybe they were the right kind of skin tone for this company. When I called over the phone everything seemed fine when I showed up in person none of the employees made eye contact with me they felt bothered because I was asking questions it just felt like super transactional which I understand is a business but they made me feel really bad. I literally sat in my car and cried and I just feel like everybody beware of this company and the employees and even the owner he was just sitting there staring like he couldn’t be bothered because he’s so important. Word to the wise there are thousands and thousands of auto salvage shops in Newark New Jersey find yourself one with people who actually care!!!
I be there this Saturday and the personal is really helpful I get all the parts in a great deal and they ordered some for me ..really good service ..100 percent recomended
AC in my Camry stopped working and wouldn't refill with refrigerant because the compressor was shot. Call this salvage yard and found out they had one in stock. Drove down to put a deposit/pay for it within a couple of hours and had my local mechanic install it the following day. AC is blowing cold air now. I'm a happy customer. Similar product online was hundreds more; I'm happy to save some money. I won't hesitate to recommend or use this salvage yard again.
Great service! Good prices! The guys helped out with my main concerns and were able to get me the parts I needed. I highly recommend and will definitely come back when ever needed.
Great place with knowledgeable staff. Went there looking for a very specific part and they were able to get it to me at a fraction of the cost of new and get me on the road again! I would highly recommend them to anyone who is in need of high quality pre owned parts!
I needed the small vent window for a 2016 Honda Oddessy and they actually had it in stock and gave it to me with the whole chrome trim that went around it and the clips . Always super helpful and very friendly only place I will go too and I surely recommend this place to anyone looking for parts .
Purchased honda civic a/c setup from them for my honda & everything was a easy process, had one issue with the ac compressor being locked up & the owner lou didn't hesitate to send me another 1 with no problem what so ever best guys around
I have purchased several parts from OEM to aftermarket parts even purchased a 2005 Honda Accord from Giant Auto Salvage. I have never had a problem and the customer service is great. You cant beat the deals that come out of that place. I recommend this Junk Yard to everyone and anyone looking to save some money on parts. A++++++++
The staff at this business are the best. I called first and asked if they have rims for a SUV I told them the size. He recommended me to come with my car or a spare rim to make sure I get the correct one. When I get there he tells me that the rims my SUV has is not for my car. They were able to track down the correct part for me and instead of me just getting one I got all 4 rims for a very good price. Thank you so much for all your help. They provided the best customer services.
I was in the market for a set of Del Sol Seats to install into my 94 civic being I'm a taller guy and the stock seats weren't cutting it as far as comfortability. Called these guys and they happen to have a set on hand and at a great price. Went down to check them out and they were in great shape and also perfectly matched my current interior. Service was great and the guys were cool and professional. Definitely going back there to get more parts for my car, I suggest you do the same!!
these guys are the best in the business! they were able to track down a part for me that i had been searching for, for months and the price was unbeatable. thanks again for all your help your customer service was phenomenal and i look forward to doing business with you guys again in the near future!
Louis and Antonio took great care of my! They not only had the part I needed, but let me see it before I committed and once I did they took care of it right away. This is the customer service seen of old, where today your treated like a number and in and out. Giant however, cares for your satisfaction!
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