I had 2 regular sized bags and was behind people with alot of bags. A worker, who was headed to lunch saw me and cashed me out before leaving for his lunch break. I think that was very kind of him!!
You work in retail and when work in retail you need to treat customers with respect at all times . Roopers do better with your people . Not sure of her name it's the bleach blonde one .
This review is for the bottle redemption, 4 days in a row I tried getting in there. Backed up every time with only one person working, there's 3 windows hire more people
Bottle redemption is a scam. No where on the receipt does it say must redeem the same day as deposit, yet when attempting to redeem several receipts once I had the time, it's suddenly a factor. Easier to just throw your cans in the garbage with everything else
Absolutely love this place. Such a huge selection of alcoholic beverages and pretty much any other ltem you would look for at a convenience store. With several locations around Lewiston, Auburn and other towns it easy to pick one to stop in. Combine that with extremely friendly and helpful staff, it really makes any one of the stores a wonderful place to stop in. Not to be left out, they also have bottle redemption at most of the stores with the main redemption facility on Main st in Lewiston. They even have drop off redemption service as well. All in all a great place to go and support local business!
Don't/won't carry brews that I used to buy here in years past. I have asked in person and on the phone for many items, and each time, when I return, they have no record of my order, and do not have the items in stock.
If you enjoy beers from Ommegang, Chimay, Unibroue, etc., it seems you will need to go elsewhere to find it.
Store is fine but if you're there for the redemption center, be prepared for a lengthy wait. Past two visits I've just left my bags with whoever was next in line after waiting fifteen minutes. Three windows and one worker. I expect this from Walmart, not the local shops.
I heard a story that I thought I should share. An elderly Veteran man decided to park his car here in a snowstorm because he couldn't make it to his nearby home with the driving conditions so he got a neighbor to give him a ride home. The next day when he returned to get the car he found out that his car got towed because the employees forgot to tell the towing service about the two neighbors cars that parked there overnight. The neighbor that gave him the ride home called the towing service and he explained the situation and they didn't care and still wanted a big towing fee to get the cars back and showed no mercy on the man. I heard that the owner of Rooper's ended up paying the large towing bill and got these two peoples vehicles back! I thought that was a stand up thing to do for these people, it's good to see a business that cares about their customers and the neighbors around them. Kudos to Rooper's for stepping up and helping out this Veteran, well done.
they always have the liquor I'm looking for and they always have it at a great price and they're always great with the customer service they've never gave me attitude and never disrespected me I will always be going there for my liquor
Great little place to get a good deal on cigarettes, a small/medium variety of some metal pipes sometimes and some bubblers and glass pieces and silicone pipes, alcohol, cigars and beverages or snacks. And on the backside there's a bottle return station!
Not a single customer wearing a mask, and every single employee had their masks hanging down by their necks. Completely irresponsible, and I will never go back.
I could not find Gunnar's Daughter by Mast Landing anywhere. I tried Oxford and no luck. Bab at the Sabattus location found it saved it and cooled it. Top notch service, selection, stock and staff.
I went there earlier (12/23 around 10ish) today to pick up a few nips for something I was making. The girl behind noticed I was trying to find something and offered her help. They didnt have exactly what I was looking for but the girl went out of her way to find me something comparable. Even though they were busy she took the time to help me find what I was looking for. This girl will be the reason I stop there again. I didnt catch her name but she was amazing. Thank you for the AMAZING customer service!
I shop at this Roopers every day and I usually have a great experience, all the staff remembers me and assured me that I do not have to keep showing them my ID every time I go. Today there was a new girl who refused to sell me my usual product I buy every morning because I didn't have my ID, even though the rest of the staff told her I was of age she refused to sell it to me and made me go all the way back home to get my ID. It also didn't help that she was very rude. Not a good first impression of your new employee!!
I had 8 garbages of returns, the girl I had was very personable and did not care how many bags I had. she told me that was her second day of work there, I felt so sorry for her having to go thru my 8 bags, but she was a trooper, did it all with a smile on her face, and a good additive.
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