Waste Pro - Recycling Center, Ocala in
Camp Ocala (FL)

I pay for one season of service up front, they never say anything about extending it, they stop coming at the end, but then after I switch to another provider because they stop coming without warning, they bill me. I text them asking what's up, they never respond. Now I'm on collections, I found out they received my texts and just refused to respond, all for service they never provided. There are a lot of options, go with someone else.

Missed my trash pickup again..when I called, the lady said it was a substitute driver and missed my street. I asked if they could come back out because will be overloaded by next pickup. She said she would contact her manager and call me back. Did I get a call back? No..because people suck and don’t care about customer service anymore. Enjoy the extra work on Tuesday 👍

The black woman that is on check in needs to explain things better. She also had bad attitude. The Trailer was overweight for almost 2000 lbs ( 81700 ) and she ask me to back up on the scale, ( that’s unusual , not safe , and it can uncalibrate the scale ) instead of saying that a forklift will take some weight off ( which she didn’t say it ) she keept insisting me to back on the scale. After I let her to tell me and I back up on the scale about half way and stopped. The forklift took some weight off and then the weight got legal. ( 80,000 lbs ) she ask me for my name and I gave it to her and I ask her name and she refused to give to me. I wonder who hired her if she had a bad attitude ?? If she can’t handle the Truck drivers what is she doing there ?! I hope I don’t have to come back to that place anymore and deal with employees bad attitude.

Been there a few times to pick up. LADIE AT FRONT for the truckers by the scale has a bad attitude. Need a reality check. 10,000people in Florida need a job. She can be replaced.

I am a 74 year old veteran trying to survive on SS and 3 rentals. When 1 tenet moved out they ordered a dumpster from Waste pro unknown to me. They didn't pay and waste pro put a lein on my property citing statute 713.01. Unethical behavior. I was the easy target, so unfair.

Driver somehow forgot to pick up our trash on Thursday which is our scheduled trash day. I find it funny because we have been using your service for over a year now and our trash bin was out on the curb. Crazy thing is the driver picked up our neighbors trash who is literally next door to us. This seems to be a common issue looking through the reviews. Update: Management has addressed the issue. Trash has been picked up consistently.

A#1! No matter the size of your business, the frequency of your orders, or the dollar amount you provide to their business, these guys treat each and every customer like 1 million bucks!

Worst customer service from someone named Tia. Asked why my garbage wasn’t picked up and her first response was “what do you have in them?”…garbage bags I replied. She then proceeded to tell me that there was no one higher than her I could talk to. Amazingly horrible service and if this is a representation of their entire service then I have to agree that this is the worst company in their business

I have had a great experience with my collectors and have had nothing but exceptional service and a smile 😁

Carlton and Jaheme always polite, courteous and helpful. Always a wave and a smile. A terrific team that I can count on. Thank you!

Worst and un safest drivers I have ever seen! Let it go the first time after being cut off by them in causing me to swerve out of my lane to avoid hitting them but yesterday was honked and flicked off by a driver as I was slowing down with my blinker on to turn. Wouldn’t want them in my neighborhood or around me driving!

The UF IFAS PSREU in Citra has used Waste Pro for many years. They are very responsive and always available to assist us when we need them. The office staff is wonderful. Kind, respectful, understanding of last minutes demands due to dumpsters being full and always helpful. Carmen Rodriguez has always responded promptly to me. I have nothing but good things to say about them. I would definitely recommend the.

After paying your monthly fee this place takes your money but doesn’t pick up your trash. I’ve had to call multiple times just to get my trash picked up and it’s definitely not guaranteed that it will be. Not sure if it’s incompetency or lack of workers but I can assure you this company will not do their job.

People in office are kinda helpfull ,people on road terrible they don t dump the cans only take the bag out of one can and leave the other one full dont use this company till they fix thier employee problems and do the right job

Horrible trash service. After 6 calls still having issues with our trash not being picked up fully, cans left in road and out of the storage corrals. Trash scattered. 5 years of garbage quality unperfessional servive. Florida enviro here we come.

Came in first thing in the morning, Leslie came right out and scaled me in, she was super nice and friendly. Unlike many places they loaded me and had me pull onto the scale before I closed my doors to make sure I was not overweight. Everyone I delt with was friendly and great to work with. As a driver I will definitely not turn down a load picking up from here.

Keep skipping our house and this morning something of into the bags so they didnt even pick them up. Every week I end up bringing some amount of trash to the dump because they leave it.

Pick up scrap paper load with 53' dry van. Easy in and out, quick loading. Scale master very nice & rest of staff friendly and helpful.

Awesome staff! I came in with super tight time remaining on my clock and the office and loading staff worked with me to get me out in the time needed. They were all super friendly and happy to help. It was also nice and refreshing to visit a waste scrap paper place that was very well maintained for a “trash” facility. I hope they give me this place more often as a pickup.

Very helpful when I call for a question - very polite staff, service is top notch! I am so appreciative of the men who pick up my garbage - it's such a hot and dangerous job. They are terrific!

Absolutely the worst run company I have ever dealt with. It’s the week of a hurricane and you close for the entire week? Or drop down to half service and on different days than normal. I get a holiday delayed service notice a FREAKING WEEK AFTER the holiday! This should have been sent a week or more BEFORE the holiday!

If I could half this one star into 4 pieces and give it a 1/4 of a star I would...... We have had at least half of the last pick up period WITHOUT pickup service!!!!! The drivers were too lazy to walk and pick up our cans, we live in Anthony so you literally have properties right along side of each other on small dirt roads... well they expected us to drag our cans all the way to the neighbors property cause their trucks couldn’t get farther in because of the power lines sagging... so they just didn’t bother!!!! On the FEW occasions they did it was only because we called and complained for 2 weeks and literally had to drag our cans to the neighbors yard, which he didn’t like at all!!!! The other maybe 2 times they actually walked in to get the cans they emptied and then left in the neighbors yard, and not like on the edge of the property or even the dirt road, they honest to god put our cans in front of the guys damn boat!!!!! Luckily I went out to check and pulled the cans back in before the neighbor got home!!! And now I’m being told I owe 3 different amounts, one on my online account, one by collection letter and another by the local agent..... I’ve paid what the invoice on my account told me to pay, plus I paid extra even though we should have been credited for all the days of no pick up!! All the while my account has been ACTIVE and payments made, there has been NO resolution!!! I just want my service for the period I paid for and be done!!! I’d imagine trying to get a refund wouldn’t be any easier so here we are......

I've kept this company because I'm lazy and didn't want to change my trash service. I've cancelled AND I'm writing a review. From leaving my trash everywhere on 2 occasions, my trash missed many times, to the horrible customer service that doesn't really seem to care much. Don't waste your time, go with literally anyone else that will take your trash. Your cousin Vinny, even.

I really should not give them a star. We had an appointment at 8am was waiting to get on the scale at 20 til 8 then we had some ass whole blowing his horn at us then this guy comes and said we had to move he had another 18 wheeler that had to get weighted as well so we had to move then when the other truck pulled in me starts blowing for the lady to weigh him. This place is a joke stay away at all cost.

Well my husband and I are just starting services with Waste Pro and my customer service was excellent,hopefully we will have a better experience than some of you guys who are complaining,so far it sounds like we will.

I've been calling since February for a refund check on canceled service!!!! Was told the first time I called that I would receive a check in 6-8 weeks.... Going on over 5 months and still getting the run around from these people!!! I've called over ten times and they keep blaming the corporate office- saying that the corporate office are the ones responsible for issuing me a refund check. After getting told "I will look into it" multiple times and that I would receive a call back and NEVER did, I took it upon myself to call the corporate office. The corporate office informed me that indeed it is the responsibility of the Ocala office to cut a refund check, not the corporate office. Not sure what is going on over there but nobody seems to know what the policy or procedure to issue a refund check is!? I can not possibly be the first customer to cancel service and request a refund check for payment!! This is ridiculous!!!!! Still getting the run around and no telling if I will ever receive my refund check! AVOID THIS COMPANY

Avoid these people at all cost. You'll call to cancel service because they destroy your garbage cans, pay what you owe for the gap between quarters, and they'll claim they've cancelled your service. Then you'll receive collection notices in the mail. You'll call back, and they will assure you that your service has been cancelled and that your balance is zero. You'll still receive collection notice. Repeat this five times. Complete nightmare. Go with Florida Express Environmental if you can.