KO Automotive & Emergency Roadside Assistance in
Birmingham (AL)

Tried to charge me 350 plus tax for a service. Gotta watch these folks like this . Piss Poor Service How can you give a quote when you never received the information or size of my tire. You just thought you had a fish you could get almost 400 bucks from but not hardly. I got my truck towed and purchased a brand new tire for cheaper than what you charging. One thing for certain you will never have to see my number come cross your phone screen again.🤦‍♂️

The only reason I haven't given 5 stars is the wait time. Otherwise, you guys helped me tremendously last evening when I was locked out my car. Your rep was fast and courteous! Thanks for deciding to work with UBER. I hope I don't need you again, but I'm happy to know you're there if I do! Excellent service!

I called my insurance company Statefarm and they referred this company. After over 2 hours no one showed up. I called and their phone was going straight to voicemail and the voicemail was not set up. I texted and didn't get a reply. I had to get my sister to bring me to work. Statefarm reached out to me and stated they didn't know what the problem was and they would send someone else out after I get off work. I told Statefarm this is bad business.

I do not recommend these people to no one, if I could give a minus star I would. First of all, I purchased a $500 tire for my Benz, it took them over 3 hrs to bring the tire n then I may have put 3500 miles on the tire if that, which I purchased it almost 2 yrs ago, n I was informed that the tire is bad, most tires have a milage warranty on them n I barely drive the Benz so I know it's nowhere close to the warranty milage, n their attitude is very unprofessional. And I also said the tire barely were driven on, I don't have a probably buying another if I felt it was from wear n tear, but I know it wasn't

I called Orlando he arrived in a timely manner and immediately handled my flat tire repairing it onsite and got me back on the road. Thanks for the great service. Highly recommend

Our car wouldn’t start on the way back to Florida. Called KO and they were so kind, super fast and got us up and running in under an hour. Very impressed.

Great experience!! After receiving horrible service from and no show from a local tow company, my insurance company sent someone from KO. The young man Tony arrived promptly and extended great service as well as great customer service. Hopefully I don’t lock my keys in my car again lol but if I do, I’ll definitely be calling this company to do the job.

Highly recommend this company. Answered the phone at 2 AM responded quickly to a truck breakdown on the highway in AL. Was able to get the driver up and running again within 2 hours and the cost was reasonable.

If I could give more stars I would!!!!! I had a tire that went flat and was unrepairable and they provided amazing roadside assistance with tire replacement serves. Mentioned they would be at my location in 60 mins to replace my tire, They arrived in 40 mins. The kind gentleman called me before arrival. Told me that I was welcome to stay in the vehicle as it was way too hot . And was very quick and efficient while changing the tire. I will most definitely be using again and Referring to others.

KO Dispatched through insurance provider. 2 hours estimated time…that’s fine. 2 hours goes by and call them, but they haven’t even left yet. New ETA of 90 more minutes…. Which goes by again and they call to cancel entirely at the 90th minute mark Dishonest company with horrible communication. Would avoid. I should clarify they didn’t even call me directly. They called through the insurance provider and then stopped answering my calls when I tried for an explanation. They must have known there could be no explanation. Horrible customer service.

I locked my keys in my car on a Saturday morning at 7am, my State Farm insurance put me through to KO automotive and a sweet lady (I believe nikki) showed up in under an hour to unlock my car & educated me on how to get a new key fob battery. She was SO helpful, professional, and quick especially for an earlier Saturday morning. I would 100% recommend this business & will definitely keep their number for future reference!

Through my insurance, this company was dispatched to me for roadside service. The initial wait time estimate was 30 to 60 minutes, then it dropped to 26 to 56 minutes when I received a text from the driver saying they were en route. 15 minutes pass and I text the driver asking what the ETA was now because my insurance app increased the ETA up to 60 to 90 minutes out of nowhere. There was no response from the driver so I called a local service directly to help. They arrived within five minutes. I canceled my request through my insurance. Never heard back from the driver. Would hate to depend on this company in an emergency.

Can't begin to say how professional and life-saving this company was when we suffered a drastic loss of tire pressure on one of our Class C RV's dual rear tires. The tire kept going down no matter how much air we put into it. Kaylan, the son of the owner, drove an hour up Cheaha Mountain to get to us at the state park, then spent an hour putting our spare on, tightening the valves and extenders, and making sure everything was on correctly and safely before he left. 5 stars for KO Automotive & Emergency Repair. They are terrific!

My niece was visiting from Georgia and her car battery went dead at her hotel. KO Automotive & Emergency Roadside responded in a timely manner and stayed on site until her car stayed running for a moment. The Service Tech was courteous and very professional. Her prompt response and detailed attention to our challenge gave my niece a feeling of being at ease. I was really impressed with the prompt and courteous service of this business. FIVE STARS!!!!!

These people from the time they answered the phone till they replaced my tire on I-65 they cared and helped me out of an emergency situation. I had AAA Plus and Good Sam for my RV and neither one would help. My hat is off to KO and I would definitely recommend them.

We had a flat tire on the way out of town. We had our camper and no spare. We googled all sorts of roadside assistance, but KO was the first and only ones to answer and actually be able to help! They went out of their way to get to us and get us back on our way. They truly are life savers! The staff were wonderful- from Nikki the receptionist to the guy that came to save the day!! 5 stars isn’t enough!!

I was broken down with a tire missing and an almost flat tire on my camper when Orlando of KO automotive arrived. He was so professional and so friendly and nice, I immediately felt that my emergency situation would be taken care of. He was able to replace both tires with new tires and got me on the road in plenty of time to get to my destination. I highly recommend KO automotive for any emergency side of the road situation that he's able to assist with. I'm so grateful that I was blessed with service from Orlando and his partner. KO automotive rocks 💪

I highly recommend using KO Automotive!!! They were at my house in no time and I had my keys and phone in my hand within minutes!! I will never use anyone else, but KO Automotive! Dewayne was very nice and very friendly and he will definitely have my business from now on! Thanks Dewayne!!

I am very happy with their service. Dewayne took the time to come out and change my tire for me. He was friendly and professional. I will definitely be using their services in the future.

Yesterday I called for Roadside Assistance, and was very pleased with the service Kylan provided. He was Fabulous! He was courteous and caring, which is not easy to find these days. Kylan went above and beyond to help me, and I greatly appreciate him! He deserves a raise!

DO NOT RECOMMEND! I had a flat tire and was on the side of the interstate. They confirmed that they was coming and never even showed up. I called after over an hour of waiting after the ETA was 0, and they told me that they had cancelled and was trying to get someone else to come and that they would call me right back. They never even called me back, and when I called them they was extremely rude and hung up the phone.

They are angels! Our son was moving from Arkansas to Georgia and he had a blowout on the interstate. They were awesome and got him back on the road in no time! Nice to know that there are still great people in this world!

These guys were great! I locked my keys in my trunk last night and it wasn’t easy to get them out with all the latest safety features on my car. They were fast, professional, and careful when retrieving my keys! I would recommend Orlando and his team to anyone needing assistance! Thanks for your help!

I called in a panic about my car and the wife came to help me within 15 minutes. They’re help was everything I needed and I would definitely use their services again if ever needed. Customer service was a 10. Being on time also gets a 10. Whenever I’m need for car services contact them you won’t be disappointed.

I had a flat tire on the side of the interstate this morning and the jack we had just wasn’t cutting it. A man a little ways in front of us also had a flat tire and a friendly man Kylan let us use his jack. He works for KO Automotive and we really appreciate his assistance this morning! 10/10

Had my first experience having a roadside emergency and KO Automotive was to the rescue! Super nice and arrived in a timely manner. Orlando was incredibly helpful. He made sure I made it to my destination and followed up. Highly recommend.

I was absolutely amazed at the speed and efficiency of KO Automotive. I reached out to them because I was stuck on the side of the road with a flat tire. The owner responded immediately and was there five minutes before the ETA time. He changed my tire and asked me was there anything else I needed. I would definitely use KO Automotive again!!