Outstanding family run business! Great group of folks here! They not only go above and beyond to help with finding the best equipment solution for your needs at the time, but offer solid repair and maintenance solutions for the life of the machine! 10 outa 10!
Chris was very helpful when my mower was out of service . He took his time and out of his way to get my mower back in one pieces. He went beyond and above his duty and his selflessness to make my day . I am very happy what he did ! What a great down to earth person he is. I highly recommend him to all my friends.Thank you again Chris for doing this !!
Chris and his team gave me outstanding service! Went over and beyond my expectations! Would highly recommend them to anyone! Very rare to find that great quality service! Thanks!
Have been a repeat customer for many years and for a good reason....5 star all the way!
Chris (in service) is just the best!
I was kept informed of possible problems and solutions and the turn -a- round time was phenomenal.
Thanks Chris and V.I.C.E service dept.
Awesome staff always ready to help extremely polite and well mannered and knowledgeable about the equipment they have. If you need any outdoor equipment they are the people to talk to.
This is a top-notch organization. They do excellent work with Chris in the back and the young gentleman who came to my house and repaired my mower.
I will never buy a mower.Or anywhere else , but from vice thanks again .Ed Jones
Today was my first experience with VICE, absolutely the best experience.
Not sure of the gentleman name who helped me but he was friendly, knowledgeable. Absolutely the best service!! On top of all that, he took time to explain how my trimmer worked and how I broke it.
Thanks so much for your time,
I will be back !!!
I bought my JD X360 used from a private party so VICE was not obligated to assist me in any way. That said, Chris talked me through a service issue that has consumed me for over a week. Over the phone he walked me through several steps until "eureka" the blades engaged as they should. What an awesome customer service experience. Thanks Chris!!!
V.I.C.E. has always been my go to for parts for my John Deere 933M but recently I purchased a Ventrac for my business. Huge thanks to Greg for spending several hours making sure that the tractor I was getting would be the right fit for the work that we would be providing for our customers. I look forward to working with Greg in the future.
V.I.C.E. was excellent to work with for my recent lawn tractor purchase. Chris and Greg were extremely helpful throughout the whole process, and they listened to all of my concerns and questions. They helped me at all hours to decide on the right mower for my property. I cannot recommend this company enough, they are far superior to the other dealers in the area.
Staff was very friendly and knowledgeable was able to help me select the right product to fit my needs would highly recommend them for your outdoor power equipment.
I have been doing business with Virginia Industrial for 10 years now and have never had a bad experience! Everyone there is very pleasant and professional! I am enjoying my new Husqvarna TS 248 tractor immensely, and I know they will keep it in top condition for many years to come! Thanks Chris, Greg and Mike & Brandon!
The team at V.I.C.E. is top notch. Greg, Greg, Chris, Mike, and some others - they are all fantastic. You can buy equipment anywhere. What you need is service and they have always been there standing by their products after the sale. They have always gone above and beyond. That is a rarity these days and I am proud to recommend them and continue to do business with them in the future.
Because I had to travel some distance, the team at V.I.C.E. made special accommodations to repair my grass trimmer while I waited so that I wouldn’t have to make two trips. Everyone was friendly and courteous. Honestly, they provided the best customer service I’ve ever experienced. Thanks to them all. Carole S.
My daughters & I came here to look at lawn mowers. They had been suggested to me by a friend. We went & we bought. Family businesses are the BEST ! They treat you special & who doesn't like to be special ?! This will be a business I will continue to support ! Thank you to all that helped us, on that rainy day, make an important purchase. Your guidance was appreciated & needed. ❤️
I have dealt with VICE now for 4 years. I actually kinda stumbled on them when I was searching for a zero turn mower. Bought my 930M from them and have also had my tractor and zero turn worked on and serviced there. Family owned and operated makes a difference. Great people, fantastic service all around. I personally highly recommend them for all your JD needs. U won't regret giving them the opportunity to earn your business, earn it they will!!
They were very professional and took care of my riding lawnmower. After checking the motor out they told me the best way forward would be to replace with a new motor which they did. It is running great again. I would definitely recommend them . They exceed my expections !!
Greg and his team at V.I.C.E. have been absolutely phenomenal and they check every box I look for in a dealer relationship. Everyone there is super friendly and knowledgeable, they understand how important it is for my business to stay running, and when we have issues with equipment, they are focused on finding a solutions and doing anything they can to help us get where we need to be. Highly recommend, we will continue to go to them for years to come.
This company is truly the best in the business. Greg has been honest about his recommendations and upfront about cost. VICE doesn’t just provide you with great equipment, they provide the best customer service with great prices. Family owned and treats their customers just like family.
Greg and Chris are some of the best in the business! I have gotten equipment from VICE the past 3 years and every experience has been top notch. The service and parts departments are some of the best in the Roanoke Valley. I will continue to get equipment from the VICE family for years to come.
I absolutely cannot express enough how fantastic my customer service experience was with this company. I am a new, first time homeowner with tricky landscaping. I was unsure exactly what type of mowing equipment was going to work best for me. Greg (owner) came out to my house and walked my property in order to make his recommendation. He then personally delivered my equipment and taught me how to use it. He even got me over my fear of mowing the steepest part of my lawn. If you want quality equipment and a company that exudes honesty and integrity standing behind it - buy it here.
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