This rating is based on customer reviews, inventory size, pricing, and service quality
In Salem, VA, NAPA Auto Parts trends strongly positive at 90/100. Reviews highlight knowledgeable, respectful counter staff, quick service for many visits, solid in‑stock selection (including older models), and online deals that can beat competitors. Complaints center on an instance of rude treatment, occasional slower checkout, and pricing that can feel high on some items. Overall, inventory variety and help identifying the right parts stand out, while wait times and service consistency vary. Impression is highly favorable, though the sample is limited.
Horrible customer service. He instantly made me feel like I needed to leave the store. Even when I said have a nice day he just mumbled sitting at his computer.
Today was my first time ever stepping foot into a Napa. Previously, I was a loyal customer to one of their competitors. However, today while researching parts and prices online, Napa was the only one that had that had them in stock AND also the cheapest. Now I would be willing to pay a little extra at the other place, if they had knowledgeable and friendly staff like they used to, but the past few years they've been rude/condescending. The guys I talked to today at Napa however, were knowledgeable, helpful, and discussed the different possible causes of my issue without being condescending. As a woman who works on her own cars I've become accustomed to people talking to me like they're trying to explain quantum physics to a goldfish, so it's nice when instead, I'm treated like a paying customer should be -with dignity and respect. Great prices, service, and people. With Appreciation, your new loyal customer
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