What clients say about Salem Import Services in Salem (VA)
avoid these people!!! sandra or whatever her name was, is very rude. had my car for a week to try fixing without having to buy the part. didnt work. she told me i had two options. pay $1300 or sell my car. tried to lie to me and tell me that the part i needed was $1000. i know better. the job i needed done, i got done for $730 as expected by a different shop. good try tho guys.
Avoid, Avoid, Avoid!!Traveling thru Salem to Richmond for Christmas, mark at Salem imports changed my oil.in Richmond that next morning after driving at night I smelled oil and smoke. Checked the dipstick and my oil was way over filled!. Called mark and said drain the oil at an oil change service. I did andbefore I got there my enjoy light came on and my engine started skipping . They took out almost 2 pints. Mark said the oil will burn off on the spark plugs. I traveled back to Florida and it’s still skipping and rough. Mark then tells me that those sparks plugs have a different metal at tip and won’t burn off! Says he is not responsible now. So I will take to a reputable Mercedes mechanic and have my attorney sue for the funds and distress.
I purchased an Alfa Romeo from a gentleman who had Salem Import replace his alternator less than 150 miles ago.They tightened the belt up so tight that it wore the new alternator’s bearing out in less than 150 miles!I have been restoring Italian sports cars for 40 years and couldn’t believe how a shop could screw up such a simple job!Needless to say but I would not recommend anyone trusting theie car with these guys.
This kind of shop doesn’t exist any more. Mark and Sandy are wonderful people, and Mark is a talented and highly experienced mechanic. They were incredibly helpful, generous, flexible with timing, and saved us (three times!) to keep a trip going with our old Vanagon. I wish we lived closer, as this place is simply a gem. Thanks again both of you!
Great service,friendly staff! Mark is very knowledgeable of the VW hands down!! I highly recommend going here if you have a problem with your VW! Thank you so much for getting my Bug back running right!
Fantastic little shop for any VW enthusiast. Mark really knows his way around VW’s and he identified the issue in my Tiguan before I gave a detailed description of the issue. He got it in and out quickly and reasonably priced. Also
being new to the area, Mark and Sandra were a great source for local information on hiking trails and places to see. We will definitely be stopping back just to chitchat and ogle the impressive collection of VW history.
This place is a great little shop, it's also hard to spot, tucked away on a side street in Salem. The staff is very knowledgeable about multiple different European auto manufacturers, including Audi/Volkswagen/Porsche/Bentley, Mercedes, BMW, and possibly more, their service fees were very reasonable, and the staff was friendly and cordial. Sadly I moved to a different driving platform, so I don't use their services currently, but I suggest them to anyone in the greater Roanoke area for work on European import cars. Great place.
My car didn’t quite have its usual get-up-and-go, then the check engine light came on over the weekend, and (as you do) I had a feeling of dread about it. Well, Tycho has been taking his Subaru to Salem Import Service, Inc for some time now and always feels well taken care of there, so I thought I’d give them a try. Not only did they quickly diagnose the problem (crank position sensor), they repaired it within one day, for what seems to me to be a very reasonable amount of money, and as a bonus they fixed my windshield wiper sprayer so it works again! I was told by another shop that I’d have to replace my wiper fluid reservoir for $160 but apparently that was not the case. Besides the excellent car service, I also love the honeysuckle, all the neat old VWs, their dog, their bees, and all my interactions with them. They def have a new customer 🙂 Good peeps.
The people I trust with my car. they've been in business for a long time and know how to do anything your car may need. you don't know me but you can trust my word that you will not go wrong getting your vehicle repaired and serviced by Mark and crew!
Bought a 1986 Vanagon from Salem Imports that I couldn't be more happy with. Mark is super friendly, helpful, and knowledgeable! Definitely would recommend checking them out.
Came in from a long road trip and my vehicle wasn't sounding just right. Took it to them to diagnosis, and it was fixed and now is running smoothly. Thanks, SIS&S, I appreciate your professionalism and timely repair.
I had just moved to the Roanoke area when I took my car for service here. They are great people! I will be taking my BMW here from now on! They can do everything the dealership does and did not try to get me to spend more money then what was absolutely necessary for repairs. I was very happy with the service and highly recommend this shop!
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