This is my favorite Advance Auto in the area because they have all the tools out on the shelves and not behind the counter. As a professional mechanic and tool user who uses their DieHard brand of tools almost everyday it’s super convenient that I can just go in and look or buy at this location without having to go behind the counter to get a simple socket or wrench. I don’t mind going the extra few miles to this one to get stuff. I live closer to the Brambleton Avenue location but I’ve been going to the location on Electric Road since my family moved to the area about 23 years ago and back then this location was open 24 hours a day. I wish they were still open 24 hours a day but unfortunately that probably never will come back. I do wish their hours were a bit later though especially on Sunday because I’m a busy mechanic both at a shop and on the side and sometimes I need a part or something like fluids or anything late at night and can’t get it like I could in the old days. I miss going there at 2 and 3am sometimes with my dad to look around but good memories of an era in the past. I definitely recommend this location.
This was also the location that we’d get parts from when I was in school down the road at Burton. So that’s why I like this location as well.
So, if you’re listening Advance Auto please consider extending your business hours by an hour or two at least or at least at one location in the area. I have to drive to your competitor all the way across town on Williamson Road if it’s past 8 or 9 because they are open until 10 on some nights.
Apparently they don't do curbside pickup and I have to go into the store, sign on the door says they do curbside as does their website where I set it up.
Was ok had to find my own part on my phone cause the employee could not find it on there end she was nice and had very good manners but like most job they just throw there employees out to the wolf's with no training but they had my part in stock so guess I'm happy 😁
I turned my car on and all the idiot lights came on. Before I got on the freeway I thought I should have everything checked out. Drew helped me get back on the road quickly and professionally. He was knowledgeable, friendly, and a huge help.
I came in for a bulb for my headlight. Kyra H. who assisted me was extremely rude and not helpful. When she grabbed the bulbs on the racks she snatched them and gave me attitude. Needless to say she didn't even get the right bulb, so I went to another Auto Advance to return and get the correct bulb. The associate there even helped me put it in.
I did the curbside pick up service with this advance auto parts store, and the kindest gentleman named Robert took the time to come out and see if I needed anything because I had pulled up and hadn’t gotten out of the vehicle to come inside yet so he took the time to come and make sure I was OK cause I hadn’t called to tell them that I was outside yet because I had just placed the order but he took the time again to make sure that we were OK and if we needed anything, and I told him I had an online order and he immediately went and grabbed my order of wiper blades and then brought them right back out and offered to put them on free of charge and being that I’m a mom and I had my daughter with me and it was raining, it was such a blessing that I didn’t have to get her out of the car and he put our new wiper blades on within probably 30 seconds and we were on our way! Thank you again Robert for the incredible service and for being such a incredibly kind and caring person! You are truly an incredible asset to advance auto parts & I will definitely be returning to & highly recommending this location & Robert for any auto parts & services that they offer!
These guys are awesome, recently helped me with my battery that was going bad. Initially was reading ok but upon further diagnostics found out it was bad and replaced for free. Advance corporate should let their Canadian employee hang his Canadian flag ;)
They are selling defective parts for profit. I've reported them to the better business bureau for further investigation. Please be careful when shopping from this store.
Terrible customer service dude checking us out processed a core charge for something we weren’t returning before even asking we didn't know if that part was bad or not so now we have a new one that was $165 even if the old wasn't bad. Got annoyed when we told him that the oil filter we needed wasn't the one he told us it was started checking us out before giving us another oil filter code gm in training might not be the best role for someone with terrible customer service
There’s a larger heavier set guy Named Rich, beard, maybe mid 30’s. Every-time I’ve come in for help he has given me attitude or just out right refused to help me. The final straw leading to this review was watching a coworker of his ask Him a simple question and he proceeded to get angry and reply In an angry and condescending tone. I work for Roanoke college and come here pretty regularly for things. I won’t be coming to this store anymore because of him.
Typical advance, have to order a part that I can order myself from Rock Auto and get as fast and cheaper, Chances are advance would have ordered it and it would have been wrong anyway.This advance is useless.Didnt even have (2) 350 Chevrolet motor mounts in stock. They wanted me to drive 20 miles to another store to get them.Chevrolet only used the same mount for 50 years.... But these monkeys can't stock it.Autozone had both in stock, less than 8 miles of driving.
This was the third store we tried looking for a battery and finally found the one we needed. Miles G was kind and helpful.
I greatly appreciate him installing the battery on a hot day in the sun. Never got the sense it was a hassle or inconvenient for him. He was fast and polite.
Dakota Wilson is a great tech. Go see him if you need anything......he's got your back. He helped me do a job that I had already paid another shop to do, but they did not do it correctly.......he not only identified the problem, but also came out and installed what I bought...This man needs a raise. Great job Dakota.
Great friend help. Jessie is a valuable part of the Advance team on 419 in Salem Va. . She goes above and beyond in get you the right parts fast quick. Deff my go to store for parts from the simple light bulb to complete engines.
Employees very acknowledgable very curious very professional friendly store was neat clean and no problem finding was looking for if I did staff was able to help one of my favorite ones to go to for any car equipment
Very friendly staff. Just bought wiper blades. The associate (I believe DJ was his name) installed them very quickly. Yeah I know, it's just wiper blades, but they give me a fit trying to install them.
On my way to graduation, car engine light went on. Stopped in to get a part. The customer service is outstanding. Three folks trying to decipher what was wrong. Not selling me what I did not need!! Gave me peace of mind for the 2000+ mile trip. Thank you! Highly recommend this store!
Went in looking for headlight bulbs and an oil filter and oil. I'm not a car guy, but Ed was super helpful and very chill. Didn't act all smarmy or look down on me. Good selection, great service.
They had 4 or 5 people working in the store but no one came to help open the door when I walked up carrying a heavy car battery. I struggled to just get the door open. Staff was friendly other than that. Maybe go the extra mile next time and open the door if you see someone with their hands full struggling.
This is not a honest store. I looked-up a tire gage and went in today to buy it. The prices do not match as advertised. My item is listed as $5.99 but in the store.. $10.00. I asked about this and the counter clerk explained that all internet prices were naturally hirer.. He looked down... saying this with no eye contact at all. Then I was given a lower grade gage at $9.99!
What a joke. I got ripped off twice on 2 levels. My wife asked how is it a $4.00 difference? No answer.
Its Auto Zone from now on.
Went to the Electric Road Advance Auto Parts in Salem last night at 8:25 pm. Aaron was working and he was VERY helpful! Even though it was late and the store was about to close, he treated us like we were the first customers of the day. He replaced the battery in our daughters car and fixed the problem. Thanks Aaron for the GREAT Customer Service!
Every time I make an order online. It takes anywhere from 1 hour to the next day before it's ready. It has to be my account, cause I tried opening a new account and the order goes right through with no holdup. I don't want numerous accounts. I want them in one place to look back up. Very frustrating!
We was greeted by a employee when we came through the door. He helped us from start to finish. He was so amazing! Made sure the price was what my husband saw, he did a great job with up selling. And he's such a jokester!!!!
One of the better advance stores I've been in. They didn't ask me moter size 4x4 or 4x2 or a anything else of that nature just to find a light bulb. That means the man did have some knowledge in automotive repair. That's why I started shopping online because I dont want to buy truck parts from a goldfish salesman. Maybe they are hiring people now who have automotive experience which should be required and and tested. Like I said I'm buying truck parts so I need who I buy from to have real knowledge not just what a computer tells them, because a computer is not always right! 4.5 stars.
Been there numerous times and have gotten poor service everytime. The employees are not helpful. Was sold a wrong headlight bulb for my 10 year old car and was told that it wasn't their fault, it's what the computer called for. So how many wrong bulbs have they sold over 10 years? And they took no action to fix it in the computer. Plus I got attitude from the clerk. Won't be back, too many chances already.
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