Rocktown Automotive Service in
Harrisonburg (VA)

Always great service. Reasonable prices, honest, will definitely come back. Please give them a chance with your next service!!!

The gentleman is very professional and seems sincere. I took my vehicle for a state inspection without having an appointment on a Saturday morning and he took it right in. Less than 30 minutes it was done! He gave me heads up on replacing my tires soon.

Today I did my car State inspection people there were friendly and professional, thank you!!

If I could leave 0 stars I would, worst customer service ever, took my car for inspection after the inspection I decided to replace the brake myself to pass inspection the owner blow a fuse over it and start speaking Arabic to me in a very hostile way.. and then told me "go replace the brakes when you bring it back I will find something else"...AVOID AT ALL COST doesn't worthit

Technician work? Flawless — 10/10. Customer service with the owner? 1/10. Don’t be fooled by the polite first impression. The moment you ask a reasonable question, expect defensiveness, interruptions, and zero explanation. I left feeling belittled, gaslighted, and completely disrespected. Great techs, terrible management..

What a great place. I needed a used car inspected before choosing to buy it or not. I called and they saw me almost immediately. They were friendly, they talked through the logistics of the car with me to help me understand pros and cons, and were generous of spirit and skill. And because of their inspection, I saved hundreds in the purchase of my car. I would travel from Charlottesville again to go here. Thank you Shahab Wali and team. Your honesty and help are appreciated.

I’m a single mother, and I work full time! Finding a state inspector after 4 is nearly impossible! I walked into Rock Town auto at almost 5 pm and was greeted with a smile and finally a YES! I can’t say how thankful I am, or Brag enough about the service! I would love for everyone to have a great experience like me. I will continue to get my inspections here from now on!

I’m so happy that I don’t have worry about where to fix my car with this place being around.. i once mixed my coolant with the windshield fluid and the windshield fluid with the coolant and I came here and they did everything for me at a lower price alhamdulillah

100% SATISFIED 😁I am speechless. These guys absolutely blessed me. I just lost everything in my life and sold what little I had so I could get to my daughter. I pray the Lord blesses them 7fold. I am driving across state from Virginia to Washington. In a 96 honda that sat 2 years. It had a horrible wobble. Come to find out 2 tires had flat spots a few broken studs and basically no break pads left. They went above and beyond for me without hesitation, ensuring I will get home safely. I HIGHLY RECOMMEND THIS LOCAL ESTABLISHMENT. Welcoming, kind, understanding and very smart. Help support these guys, even if only a simple prayer is all you can do. Then do it. Or stop by and let them know you seen my post and thank them for me. God Bless y'all 🥹

Extremely disrespectful owner. I went to the shop to get inspection and he rejected it because it needed a part to be replaced. Then the old man lied about all charges. He tried to rip me off for a small part replacement for car charging 3x of price. Then I got it done from Barr Auto down the street for a really low price. Avoid at all cost. They are the biggest rip off in Harrisonburg.

The owner doesn’t know how to speak to customers. This is the second time he gives me an attitude. That’s the only issue with the mechanic shop. He should consider hiring someone for the front desk

10/10 recommend!!! I had been stressed, dealing with a/c issues when I called rocktown & was immediately told to bring my car in & they’d help me. Fit me in without hesitation. They spent hours making sure they found this leak to MAKE SURE I was not without a/c in this heat with kids in the back seat. When I came to pick my car up I was informed of everything that was done to my car, left in the blind about NOTHING, & was given so much kindness. I think I found my forever mechanic!! Will recommend to anybody looking for work done!!

I had a great experience at Rocktown Automotive Service. I stopped in for an oil change and tire rotation, and was impressed not just with the quality of the work, but the overall customer service. The team was thorough and professional, and even the owner, Mr. Wali, took the time to speak with me directly—which really stood out. The waiting area was clean, comfortable, and welcoming, which is a rare find in most shops. Pricing was also very reasonable—definitely better than what I’ve seen at other places in Harrisonburg. I’ll absolutely be bringing my other vehicles here for regular maintenance. If you’re looking for honest, quality automotive care with great customer service, I highly recommend giving Rocktown a try.

This shop has gained a forever customer. I genuinely left with tears of happiness; the kindness and professionalism with quick done-right service will continue to go unmatched. 10/10

They did the brake pads on my car and somehow caused a leak of brake fluid which left me stranded without brakes. The leaking fluid also caused a nearby sensor to become damaged and throw an engine code. Wouldnt go here no matter how desperate I am. How they could have messed up so badly on something so simple as brake pads is beyond me. Edit: I tried to have another mechanic do my tire rotation and they were unable to because the front tires were far too overtorqued. These frauds did the front brakes on the car and were the last people to have the front tires off. Do not come to this "mechanic," every single thing they touched on my car came out worse than when it came in.

I’ll never go to them again! This is the second time that they had cheated me! I went in for an inspection sticker two weeks ago and they told me that I needed front brakes mind you when I went in. There was really nothing wrong with my car. I figured it was gonna go right through inspection no noises coming from it whatsoever, but I went ahead and went along with it and agreed to go ahead and have them change just so I can get the inspection sticker. I should’ve known better beans that they were doing the same thing to the people that were there beside me in the waiting room as well but instead I went along with it $200 later for just brakes to be installed and now two weeks later my car sounds absolutely terrible. It is literally metal on metal rubbing! So you tell me how they changed my brakes? I did call them and told them that I didn’t appreciate them charging me for something that I did not get and they told me to bring my car back in and they would fix it but why would I want somebody to fix my car that messed it up in the first place Who used to say they wouldn’t do something Shystie Again? Please, whatever you do do not go there! I bet you any amount of money they will tell you that your brakes are bad when they aren’t and charge you $200 for it! Worst experience ever!!!

If I could leave 0 stars I would. I came for an inspection and the owner had an attitude with me since 3 others were waiting ahead of me. I asked how long it would take and I'd come back and he said to leave my keys or I'd lose my spot. Lobby was full so I got a ride with a friend to grab some food since I hadn't eaten and do an errand. I came back and he was super rude about me leaving. Said I needed 1 thing done and I asked if they did that repair and he said "yes but for you I won't." First and last time going to this place and I posted on FB and others had the same experience with the owner. Stay away from this place!!!

Person working the counter was incredibly rude and they scratched the exhaust I had them install. The tech seemed nice enough but that certainly didn’t make up for how filthy he and his shops work are.

I came to Harrisonburg with my jMU student the Friday before MLK weeekend and the alternator in her Honda Accord died. I was concerned about leaving it for her to deal with on her own and Ahmed, the owner, could tell. He took the car in immediately and assessed the problem. As suspected, it was the alternator. Ahmed said he could fix it THAT DAY. And he did - at a great price. He said that, if my daughter ever breaks down and can’t get to his shop, he will send a technician to her! I was thoroughly impressed and appreciative! Additionally, he and his sons are all US Army veterans and very well educated. I had my daughter and her roommates keep Ahmed’s contact information and we plan to (absolutely) use Rocktown in the future. I highly recommend!

Recommend!! Before coming here, I was being charged $300 for brakes I did not need. When I came here they went out of their way to show me that my brakes were in good condition. I was able to get my state inspection and an oil change for more than half the price. They were very quick and very friendly to work with. Will definitely be coming here from now on!

Not really my experience, but I am relaying it from my sister who was visiting me in New York to pick up her granddaughter to go back to South Carolina for the summer. It was late Saturday afternoon and she had an issue with something dragging under her car. She sent me a picture, and I could see it was the drip shield underneath. It was making a terrible noise. I use the internet to find a repair shop that may be open, I quickly located rocktown which was a short distance away from her location and spoke to Wally. He said to have her stop by and he would take care of it and he truly did. My sister said he could not have been nicer and took care of it quickly. I believe she said he did not charge her but she gave the technician a very good tip.. I am thrilled that there are honest technicians still out there that do the right thing and help somebody that could have possibly got stranded with that thing dragging underneath her car. Thanks Wally!!

I had heard about Rocktown Automotive from a few friends and their positive reviews were certainly correct. I was driving near their shop, when I realized that my radiator was acting up. I immediately called them and they said to just bring it in. I made it into the shop within 5 minutes of their closing time and regardless of the inconvenient time, they diagnosed my truck and even filled it up with radiator fluid for free! They didn't care that it was after hours, they didn't care about making money, all they wanted to do was help me get to my destination safely. I tried leaving the owner a tip and pay him for the radiator fluid, but he wouldn't take my money, you could tell that he was glad to help. The following morning, I checked my truck in with them and they replaced my radiator within a couple of hours. Their pricing was very fair and I left their shop knowing that my truck had been repaired professionally and that I had nothing to worry about.

Please don’t go back this repair shop, I had a very bad feeling on that day. I did inspection on my car, he says you have to replace one wiper blade if not then I won’t pass your car inspection. I asked him how much? the guy work there he is very rude and he told how much How much repeat more than 10 times at the end He charged me one wiper blade $19.99 plus tax. The inspection charge is $20.00 but they added tax on the inspection price as well. It supposed to be $20 including tax.

I took my 2001 Ford Ranger in (first visit) to replace a signal/brake bulb. Done in 8 minutes. The mechanic also fixed my tailgate without my requesting it. When I asked about the charge, he said "It's up to you." So, I paid 20 for the bulb and added 10 dollars for the exceptional service. So grateful for the help! Five stars.

I went to this place for my car was leaking oil and they didn’t fix it !! later I went under my car I saw the engine mount was tightened with one screw only ?? I talk to the owner he said it is okay no worries. How is it okay for the engine to be sitting on one screw?? I took the car to another mechanic they charge me way too much. he charged me $490. he refund my money. The owner is a really nice person but he does not have any experience as a mechanic. But the mechanic that works for him has broken a lot of stuff. He had my car for over 3 days and never solved the problem. I took it to another mechanic who charged me over 1000 dollars to fix the problems that this mechanic created. Because of this mechanic I won’t have my car for 2 weeks.

I highly recommend this place. Very respectful management and professional staff. No exaggerated rates or unnecessary fixing or replacing parts. They do a thorough examination and do not rush before deciding on the best way to take care of your car. They provide honest advice on the most efficient and effective option(s) to get your car serviced or repaired. Polite, trustworthy, affordable, and quality. These four words summarize my multiple experiences with Rocktown Auto Service.

Absolutely the best car mechanic that i came across ever. And this is from a car guy that changed 4 states and 6 cities all over the place. Top work, super fast, super knowledge and decent prices.