K.A.R. Towing & Repair LLC 24 Hr Towing in
Harrisonburg (VA)

We had a great experience - they were able to pick us up within 25 minutes of our call. They were right on time. The driver dropped our van off at the mechanic after hours and filled out the key drop/repair request for us, so we didn't even have to go with to the mechanic shop. We really appreciate the great service. They charged a very reasonable rate for an in-town tow.

called for a tow and after waiting HOURS! was overcharged and they were rude the ENTIRE TIME!!! if it wasn't the fact i needed a tow would NEVER have called them. Save your money and sanity pick someone else!!!

After an awful accident and so much stress and pain, Jason and Lee not only got my car home and parked safely, but they were kind and made me feel better about my situation. I have never had such a positive experience with a tow company in my life. I hope I don’t need a tow again for a long time, but if I do, I’m calling them.

Horrible!! They towed my friends car from my guest parking lot that had a guest parking pass in the car.. we got the pass dated for the 6th-9th and they still towed her. Are you serious!?

They did not make me aware that there is a $55 “after-hours” charge (making the total $235) after they towed my car from a family member’s apartment complex in the middle of the night two days after Christmas. Certainly avoid these folks if your car breaks down and you need a tow, they make enough gouging local residents in the apartment complexes around town.

I agree with the other reviews. They are absolute predators!! Acting as sharks circling their prey, waiting to take advantage of any situation they can. They towed my car. THAT WAS SITTING IN MY ASSIGNED PARKING SPOT WITH A VISITOR PASS HANGING IN THE MIRROR. They had no reasoning and zero justification for why the vehicle was towed. Sadly, they drive around looking for people to take advantage of. No morals!!

Involved in accident in Harrisonburg, struck from behind and leaving my car not drivable. K.A.R was contacted and immediately responded, towing my car to their lot. The driver was professional, as was the owners who i interacted with multiple times while i was dealing with insurance. Highly recommend!

They towed my car, at my place of residence, and my mothers car who had a visitors pass…when I retrieved my car and my mothers they had stolen almost everything of value in bot vehicles. They stole my welder and ALL my tools KAR towing gas and will steal from you so I recommended getting your vehicle before they have alone time with it. As far as this review being a false accusation as the “reply” to this posts states: I do not gain anything from making false accusation and I did bring my concerns to the attention of the company. In fact I took out a civil complaint against you with Rockingham county District courts. However, I can’t prove you guys did it but we both know you did.

Literally the only place in Harrisonburg that had an easy and straightforward way to get my car towed when it died. Picked up the phone quickly and got a truck out there within 30 minutes. Super kind and helpful employees as well. Would highly recommend.

Absolutely predatory company. They hide behind the stringent (and unfair) "policies" of apartment complexes like Squire Hills to freely go around looking for quick money to make. They don't care about people, and are quick to try and shield themselves behind "policy" to seem like genuine individuals, but don't let them fool you. They are only out to make their quick buck no matter how lacking in compassion or understanding the action is. Zero morals means you should have zero business.

They’re scammers. Although the company might be good for emergency towing, they are horrible if they tow your car from a lot. They just towed my car from my lot where I have paid for a parking pass. My parking pass was on my back seat rather than on my window and I’m not sure why it was there. They charged me full price $160. I saw on a yelp review that someone left their car unlocked and the company took their parking pass then towed their car. I’m not sure if that’s what happened to me. Last year they towed my car and it was in the lot for a total of 10 minutes and they charged me $250. Today I asked why they charged me so much last year and the lady said there is no reason why I should’ve been charged that much. I’ve also seen from other reviews that they are very racist, rude and unprofessional.

I left my car keys in my vehicle and called kar towing. They said they would arrive in 10 minutes and was pleased when they arrive faster than 10 minutes! They were very friendly to me and helped me get my keys out faster than I thought. I have gotten my keys stuck before and usually I wait 15-20 minutes and have them work for 7 minutes to get them out with other companies, but I was very pleased with the work kar towing did that I had to review them! I would definitely recommend you call them for service. Best service by far! Thanks again mike!

My battery died while my car was parked late at night, and I called my insurer, USAA around 8:00 PM. I am from 600+ miles away so I have no local connections that can give me a jump. They said they had no more "under contract" companies left at that time of day. The USAA representative told me she contacted K.A.R. Towing, and that they would take payment using debit since I had no cash on hand. I eventually got a call through the USAA system from a man at K.A.R. towing (recorded call). He called at approximately 9:30 PM, and said he would be at my location within "10 minutes." An hour went by, and he never showed. By that time it was after 10:00 PM. Do not use K.A.R. in an emergency. You'll be stranded I promise you. I have the calls recorded so I know with whom I spoke with and have proof of what was said. I will be filing a grievance with my insurer as well about this, suggesting they do not ever refer customers to K.A R., and I think this review suffices as well . This happened June 29, 2022 (yesterday). "I'll be there in 10 minutes," only to never show to jump a battery which takes less than 5 minutes, all because it was after dark on a Wednesday. 🙄 What a piece of trash to not think twice about leaving a woman stranded in the dark who offered to pay for the service OVER THE PHONE before he arrived. I could not leave my car, and walk to buy a battery because I couldn't roll my windows up. Theft, ya know. He refused payment over-the-phone because he knew he wasn't going to show up. Payment would have obligated him to do so, or provide a refund. Do not use this company, particularly if you're not spending hundreds in repairs, or towing fees. Seems they only chase the big bags after dark. Rather, do they fancy going home, having a beer, and going to bed over helping customers? Hmm. The ratings reflect some serious issues so I'm adding mine to warn others, particularly over this HOT SUMMER when batteries tend to die due to extreme temps.

ZERO stars. This tow company may be a good service to call when you are broken down on the side of the road. However, when they impound your vehicle from the parking lot of off campus housing where your son lives, it’s another story. We had arrived late on Friday evening, after hours of driving, to stop to see our son before heading on to where we would be staying for the weekend. We had not been there more than 20 min when we were about to leave and what do we see? KAR towing pulling off with our vehicle. We called them immediately as they were leaving the housing complex and told them we had not been there more than 20 minutes. The guy on the phone stated we should have parked in the guest/visitor parking spaces. Which were completely full, as there are only 11 spaces. I asked him if he could just bring it back and we work out something but no, he insisted that I would have to come to their location and then call him and he would be there within 30 minutes and it would cost me $215 to retrieve my vehicle. I asked him if he could just wait there for a couple of minutes we would be right there and he said no, you don’t understand how this works. See he had already seen someone else parked ‘illegally’ and not in a guest space and wanted to retrieve that vehicle before they could leave. So, we get there and I call and he states he would be back shortly, for which he was, towing the other car he had seen. He stops and goes inside and I showed him the video of all of the guest spaces full, no sympathy at all, he states he doesn’t care if they were full I can’t park in the resident spaces (my name is on the lease too by the way) and so I asked him ‘where should I park then?’ he said I don’t know but you can’t park there. I tried to argue the point but then he proceeds to tell me that if I want to argue about it I can come back on Monday because technically they were closed. So, you see they take your vehicle, he knew were visiting from out of town and that he had me locked out of everything including my wallet and held that over my head then asked me how I am going to pay- considering my wallet was in the vehicle he took- I told him I needed to retrieve it from the vehicle. So I paid it because I didn’t have a choice. I could have paid a drop fee or something much more negotiable since it was completely unnecessary. I know they don’t know what vehicle belongs to whom and that they have agreements with several off campus housing facilities but this is outrageous. We were not blocking any entrances or in a fire lane and the parking lot was full of empty spaces. I am sure they will respond and say they were well within their right…and ok, so they were….doesn’t mean they can’t be reasonable. The tow fee was $160 and there was a $55 fee for ‘after hours’ pick up, never mind they didn’t go out of their way to come there to let me pick it up they were out impounding vehicles and came back to bring another one so, why the ‘extra after hours’ charge. I called the leasing management company where my son lives on the Monday after and they agreed that it was overkill. Not to mention the signage regarding the towing company at the housing complex doesn't even face the main road. You can't see it coming in-it took us 2 days to realize where it was, the only way we knew who towed us was because we saw them as they were pulling out. It is definitely taking advantage of college students and their families. I can only hope that one day, KAR towing and whoever those tow truck drivers were, find themselves in the same position and have someone treat them in the same manner. What comes around …goes around….treat others as you wish to be treated.

My business used this company for years with never one problem, their drivers has always treated my customers professionally and courteous, it's sad that you read down through the reviews and the only negative ones you see are from people that was mad that they did a job they are contracted to do, so because the person that did wrong by parking where they wasnt supposed to be leaves a negative comment because they are actually mad at themselves for getting caught. I know when I go park at a place even as simple as Wal-Mart if the sign says handicap I don't park there or if it says reserved for residents or permit parking only I better have a permit or take the chance of getting a ticket and towed, so why would I get mad at a company or a cop for me not doing my part, they didn't park my car there, I DID my bad, this company is only continuing their great services to who they are contracted to do it for, so before leaving a negative comment, you might ask who's fault it really was first. Keep up the great work guy's !!! I will always call you when I need you

Quick and professional service. Mike had my tire off before I had uncovered the spare. They are open beyond the hours posted. He even was concerned about getting my white sweater dirty. Recommended and would use again.

My car broke down and I had to get it towed two hours away. KAR was very helpful and quick!! They picked up my car exactly when they said they would, and it arrived right on time as well. KAR did not even hesitate to give us a good deal based on our circumstances. Additionally, the employee who dropped the car off was very nice and accommodating. Would definitely recommend their services!

Fantastic job by Mike! I had called and scheduled for first thing (8am) because I needed to leave for work soon after that. They informed me that they usually start at 8am and would pick up my car and then drop by. Mike showed up at my house at 7:45am - I didn't expect him until 8:30 as most individuals run behind. I told him the problems I was having with my car and he gave me some helpful possibilities to contact and check with. I then tried to tip him for his prompt, friendly, professional service and he would not accept the tip. If you are getting your car towed - ask for Mike.

The experience I had was great from calling to the actual towing for my car. The woman, I wish I could remember her name, I spoke to was very nice even called a auto shop for me to see if the could work on my car today. Mike was incredibly nice and very professional. He put me and my Mom at ease when he got our car. He helped make our situation better. Mike asked us if we were okay and told us some information about the area we were in. I would recommend them, thank you so much for your help.

Extremely fast service and very kind & understanding. They not only dropped my car off at the dealership with no hassle but also drove me back to my house so I didn't have to try and catch the dealership shuttle home. A lot of the bad reviews are from people whose car got towed without their knowledge but that's more of a complaint against the property owner and isn't the towing company's fault. Very professional and polite in my experience.

Locked my keys in my car. This Company provided Fantastic service! Great people, and very friendly. Went beyond the call of duty. They didn't price gouge even though it was a Sunday emergency call. I highly recommend this service!

If I could select zero stars I would. This company is guilty of predatory towing and is run by the most unprofessional people I have ever encountered. I had my car towed from a visitor parking space, I called around and found out KAR had towed my car. I called to figure out how to pick up my car, and the man that answered was unequivocally rude and distasteful. I had to call him 4 times before he finally agreed to "go back to the office" to let me retrieve my vehicle. On the phone he also claimed a different price each time I called. These calls occurred within 4 hours of each other. He continuously pushed back the time we agreed to meet, then he was late to the meeting by 15 minutes. Punctuality is only one of the attributes he lacks. Upon meeting, he was rude and curt, and posed a fee of $215 as opposed to the $160 he told me on the phone. He claimed the extra money was because "he had to come back to the office", but it is a 24 hour business.... I told him I was a college kid working myself through college, my "daddy" doesn't pay a dime. I told him this fee was far too high and it would have a hard impact on my finances. He didn't care, wouldn't look me in the eye. This occurred on a Sunday, being in college I had class in the morning at my school 2 hours away. I was not able to stay the night and figure a better price or argue the next day, this was late at night as well. So being in my position I paid the fee in order to get back to school. I ended up paying that deplorable man 13% of my worth.

Chad came and towed my vehicle. He was great! He was very polite and knowledgeable. This was the first time I have ever had to be towed and he settled my doubt and concern. It was also a fast turn around time.... I barely waited at all. I recommend K.A.R. For your towing needs....Chad did a great job! I knew my car was in good hands!

This is a long overdue, and well deserved review. I am a Sergeant in the Marine Corps and was in the process of moving my Wife and I (and our two dogs) from NC to FL. I was towing a trailer filled with 4,500lbs of our household belongings with my 99 F350 with my motorcycle and large tool check in the bed. Unfortunately I broke down on the highway, truck would crank but wouldn't turn over. It was a Saturday so all local shops were closed. I tried to self diagnose the problem and ordered the part from a local auto parts store. They said the part would be in in the morning. About 20 min after breaking down, a DOT vehicle pulled up, asked if all was good, and I told him my plan. He said I would be fine for 24 hours, and he would inform the local PD so they could occasionally check up on it. About 3AM that morning I received a call from the State Police saying my truck was being towed. I took the wife's car and the officer had them tow it to a truck stop right off the exit instead of the impound lot. That bill was about $160 just to go a mile. (Not K & R Towing) After receiving the part the next day, installing it and having no success, I called AAA to get it towed to a Ford dealership once again not even a mile away. When the tow company came (after 3 hours), they said they wouldn't be able to tow the truck due to the motorcycle and tool chest in the bed due to AAA's policies, but he could tow it not covered by AAA for another immense fee. After arguing all night with AAA and how I couldn't get the motorcycle or tool box off of the truck and I'm trying to get to my next Duty Station, but they can't cover my tow less than a mile, we went back to the hotel. Monday morning I went into Ford and they said if they towed it that they'd call K&R and Ford charges a fee to call so It'd be cheaper to walk across the street and get them myself. I did just that. When I walked in it looked like a busy morning with them already having a few jobs that they were about to head out on. The owner ( I apologize I forgot your name) said it would be an hour or so and grabbed my number. Ten minutes later he called me and said he was on his way, that he could just grab my truck real quick since it was closer. After hooking up, driving my truck and me off at Ford, I asked him how much and he put his hand up and said, "don't worry about it, Thank you for your service!" I was so caught off guard and with the previous encounters being so irritating and frustrating, my luck being horrible; his generosity and kindness really hit me. I thanked him and tried to at least tip him which he also refused! Once Ford had my truck running and "fixed"(4 Days later) I hooked the trailer back up and got back on the highway.... For 10 miles before it broke down again. I called Ford, and K&R was on their way again. This time it was a different, younger driver who was just as polite during the hooking up process and took car while doing so. Once again, when we reached the Ford Dealership, he refused to charge me, but I was at least able to force a tip into the handshake! Thank you so much K&R Towing! Y'all saved my life, along with my sanity! If only the Ford mechanics were better and I didn't have to spend 12 nights in a Hotel with a 100lbs Lab and 100lbs German Shepard, I would have enjoyed my time in Harrisonburg. I'll end this with my perspective on why K&R gets a bad rap. They are located near/in a college town, continually dealing with college students that are either running late to class and park where ever, or just park where ever because they think they can. I only say this because my wife was the exact same way in NJ when she was attending, and hated the local tow company, but it was always her fault. The school would call the tow company to remove the improperly parked vehicle, and the tow company (just doing their job) gets the bad rep! Once again, Thank you!

Amazing! The gentleman saved us!! Broke down from a snapped serpentine 2.5 hours from destination and 4 hours from home. Took him less than 30 minutes to get us (my 2 kids and dog). When he got there he was very professional and extremely kind to my children and even my dog. I luckily had a spare belt and we towed it to the shop and he put on my belt within 10 minutes and even gave a quick inspect. Hardly charged me a dime! Super fast and super friendly. If it wasn't for this gentleman and this company our weekend and pockets would've been wrecked. Excellent excellent service!! If you have any emergency and in their area I highly recommend them! Thank you very much and my children say the same thing! Bless that gentleman! To add, this was all after hours and on a weekend.

Complete sham! Towed my daughters car at 1:30am while she ran in to get a text book. Was there for 5 min. Parking lot was empty bc kids had already left for holiday. She called sobbing as she saw him drive away with her car. He wouldn't turn around and wanted to charge her $200.00 to pick it up that night. He then proceeded to say he would drop it to $165.00. When I called this morning he was rude and completely unprofessional!! Now the price is $150! I am filing a formal complaint about this business! Can't believe he is a business owner. This business should be shut down!

I have never experienced a company with such unprofessional, poor customer service. This was the first time I've had my car towed, so I called to simply, and very politely ask, "What do I need to bring with me and how do I prove the car is mine?" Driver's license? VIN Number? License plate number? Grandmother's maiden name? Name of my first pet? ANYTHING AT ALL? The lady I talked to exploded with fury, and acted like I had killed her first born son (who, by the way, was present in the office with her). I was so taken aback that I just barely stuttered, "I was honestly just curious." I was then asked if I was "trying to get an attitude." .....really? It's bad enough that I just had my car towed, do you have to act like a toddler and throw a temper tantrum for no reason at all? I was speechless. Next person I spoke with told me that I had "asked the wrong question" and that I was "out of line." Apparently, I should have asked, "How do I get my car?" instead of, "How do I prove that the car is mine?" I guess I don't get my car towed often enough, because I should have known the protocol. I suggest avoiding these boorish, inconsiderate, simpletons as much as humanly possible.