Mac's Service Center dba Mac's Auto Repair & Tire Center in
Ashland (VA)

My family and I were driving from out of state and heard a noise coming from underneath the car. After leaving my car at Mac’s, they took the time to diagnose the problem. A replacement axle was located and installed on the same day. I was even given a ride to the hotel where we were staying. Our car was repaired and we were back on our way. Initially I feared the problem was going to cost us more than what we actually paid. I appreciate the knowledge, understanding and professionalism that we received. Having a car breakdown far from home is unpleasant but Mac’s Service Center took good care of us. Thank you Mike and the staff at Mac’s.

This review is about 3 months late… sorry guys. Simply put, Macs team of mechanics is the best! They worked on my Lexus IS250 years ago when I lived closer to Ashland. This time, they saved me $$$ on my 2008 Mercedes CL550, after being recommended to, but conned by World Foreign Auto Repair. If you have a “DON’T SHIFT GEARS’ warning light, or any other issue, do yourself and car a favor and call MAC’S before going to any dealer or shop. Honest, fair, and reliable….ALWAYS. I’m now closer to 45 minutes away, but the drive is worth it! See you soon for a wheel alignment.

Mac’s have been providing service for all of our cars exclusively for over ten years. In every job they have done, they exceed our expectations for quality work, information about what they did and why, and for their courtesy. In summary, their people are their family, and so are their customers! Paul Viall

I called to get details about the work that had been done on a Tesla Model S. Both the lady who answered the phone and the service manager were VERY professional. Thank you! If you need trusted advise and attention to detail go see Mac.

I want to thank the great people at Mac's Auto Repair for the wonderful work performed on my vehicle and the professionalism of the entire team. You will not be dissatisfied if you have your vehicle serviced with them. Tom Suits

This shop and all the techs are amazing! They were able to fit me in with needing tires ASAP (even tho I was a brand new client) and have me ready to roll in 24hrs! The guys are super friendly, helpful and knowledgeable and communication was perfect. And the shop shuttle made my life less stressful. I highly recommend them to anyone and everyone!

Mac’s Service Center has been our secret weapon for keeping our family on the go. They are a full service repair and tire shop and are reliable and honest. I especially appreciate their shuttle service and the option to use a loaner vehicle while mine gets serviced. They have allowed me to keep my favorite car on the road going on 14 years now and still going strong! I appreciate their expertise with hybrid vehicles and the fact that they can also service my Jeep. Their tire services are top notch too!

Mac's service center is my go to mechanic shop. The service advisors are knowledgeable, helpful and courteous and their mechanics are attentive, thorough and provide great service that they stand behind. I'll recommend them any day

As always Charles at Mac's Service Station provides me with Greta customer service. I trust his recommendations for necessary repairs. He is always looking out for my best understanding in keeping my truck in top running order.

They are wonderful here! They are always very courteous and helpful with even small things like putting air in your tires if you ask. Charles is great and has been there for years and is usually who we deal with. We feel they are honest and love that they give military discount and have a point system also. They provide this amazing car report whenever you get any service done too. Highly recommend!

If I could rate higher I would! This place did a phenomenal job. Mike, the general manager, took great care of me with his good old fashion customer service. I had an inspection and interior detailing done. I was a little skeptical about the interior detailing because the price was so low, but it did not reflect the service. They did an AMAZING job with the detailing, just about $200 for everything! I was given quotes from other auto detailers for between $500-$1000. I am committed to staying loyal to Macs moving forward and will bring all of my business to them! 100000/10!!!!!

Love these guys!! I drive 30 minutes away to have my Jeep serviced by them! This is my 2nd vehicle I’ve used them for. They take excellent care of my car and are very honest! I will keep using them and have recommended them to so many people!

Had a great experience with Mac’s. They saved me atleast $2500 on a repair for my Honda civic hybrid that I didn’t have to go to the dealer for. Very knowledgeable and helpful for getting the best price!!

I tried Mac’s out for the first time today, and boy-oh-boy what a great experience. I have an electric vehicle with ~60,0000 miles on it. I wanted to take it to the dealership but that was not only pricey but difficult to schedule. Mac’s not only fit me in the same week I requested, but also had the factory specs and certification to perform the service. They were able to get the dealer specified parts and fluids to maintain my warranty. They also provided me with transportation while they serviced my vehicle. I also had my tires replaced and an alignment. I could not be more pleased with the level of service, competence, and hospitality. Full disclosure, I work on very large diesel engines occasionally and I approve of this business. When factoring in convenience, ability, certifications, and availability, Mac’s prices are of tremendous value! 6/5 stars, highly recommended and will return!

Mac's service is service with a smile. They have replaced my altenator (when the dealer couldn't;t find time) and today replaced the passenger-side outside rear view mirror -- both for my 2010 Lincoln so parts may be hard to get. Also when the car was presented it was freshly washed and vacuumed. Also Mac's provides rides to and from my house.

While driving from NY to FL my car (Subaru Forrester) started making knocking noises and shaking at every speed! I was afraid I was going to lose a tire. We found Mac's online and called from I 95. They told us to come in and had a car drive us to a place of our choice while they figured out what was wrong, ran a diagnostic, ordered parts, kept us updated and eventually got us back on the road! Professional, courteous and communicative! If I ever get stuck on I 95 again I hope it's in Ashland,VA! Wonderful service!p

I had a very disappointing experience at this service station. I came in for an inspection and oil change, expecting a standard service, but what I got was far from it. First off, I was not asked if I wanted synthetic oil for an upcharge for a total of nearly $100 (for my nearly 25-year old vehicle). That was a red flag right away. To make matters worse, when my husband checked over the car the next day, he discovered the oil filter had not been changed and the oil was dirty. Later, he got under the car to inspect the oil pan and discovered the oil had not been drained. Luckily, I have someone at home that knows their way around a car and can check if the service was performed or not. Others are not so lucky and should take heed. Not only did I pay extra (unknowingly) for something I didn’t get, but I also received subpar service that could potentially harm my vehicle. At best, this service station was negligent in misleading service – they failed to meet the basic standards of professionalism, honesty, and customer care, but at worst, it is an intentional act of fraud – disregard for customer satisfaction and trust! A competent service station should be transparent and upfront with its customers, making sure they receive exactly what they’re paying for. Customers trust service stations with their vehicles – an asset that’s essential to their daily lives – and they expect to be treated fairly. Failing to deliver on what’s promised is not only unethical but can also result in significant damage to the customer. I returned to the service station to discuss this matter. After a long review of my invoice and a trip to the shop, they opted to refund my money. There was an apology, but no explanation for why I was defrauded. Fraudulent behavior like this is unacceptable and I will be reporting this incident to the appropriate consumer protection agencies. BUYER BEWARE! I strongly advise others to avoid this service station unless they want to risk being taken advantage of. Don’t let your hard-earned money go to a business that has no regard for honesty or proper service. Go elsewhere.

As always Macs did an amazing job on my car maintenance! Most people dread taking their vehicle to any shop to get service done. Not me, I happily take my car to Macs knowing my car is in great hands! Excellent service, reasonable pricing, friendly and knowledgeable staff! I have been taking my car to Macs for years now my only regret is that I didn't know about them sooner. Thanks Macs for keeping my car running smoothly! Update 10/14/2024: took my car to Macs on Friday for oil change. I continue to have amazing experiences with Macs. I was able to get a loaner car while they worked on my car. I will continue to take my car to Macs as long as I'm getting the same experience.

I recently had my car serviced at Mac's as a first time customer. Unfortunately there were several missteps and problems with the service instructions and I was left very unsatisfied. Several days later I received a text from their Manager, Charles asking about my disappointing service experience. He listened carefully, agreed with me as to what the issues were, sincerely apologized, and offered to "make it right" if I was willing to give them another try. So I did and is the reason for this 5 star review. Charles fell over backwards to make certain I was given first rate service. When I came to pick up the car it was washed and clean, repair completed, and on-time ready. This an auto service business that truly cares about how they treat their customers and are sincere in delivering nothing less than the best service. They won me over. I highly recommend this business to anyone needing reliable, trustworthy, honest work or repairs. You won't be disappointed. Great local small business. Let's support them because they deserve it!

I had a 60,000 mile service done on my Transit Connect and Charles was kind and attentive from the scheduling all the way to a couple days after the service was completed. Not only did he communicate with me during the process of having my car worked on but after the fact as well. In my experience I have never had a car repair shop reach out to me to make sure I was happy with the service and repairs. I would definitely recommend Mac’s and for your car repair needs!

I’ve been taking my car to Mac Service Centre since I got it 3 years ago. The staff at Mac’s are very professional and helpful. I am usually assisted by Charles who is very passionate about his job. Charles displays integrity in his communication and will never try to “sell” me anything that I do not need. He will highlight what the car may need to run better and make suggestions, but will never force anything onto his customers. Thank you Charles for being great at what you do.

Since moving to Ashland in 2020, we have been using Mac’s Service Center. Charles, Mike, and the owner Mac are very friendly, helpful and courteous. The prices are very reasonable for the quality work performed. We also get random coupons through the mail which help and are much appreciated too! They also vacuum our car out at the end of being serviced. Such a classy touch! I personally, highly recommend them for your vehiche service needs our maintenance. They have taken great care of our vehicles! 🚗 Keep up the great work Mac, Charles, Mike , and team! 😀🏆

Fantastic service station. While driving home to North Carolina our van overheated and had to be towed. Fortunately we were near Ashland and had our vehicle towed to Mac's. They diagnosed the problem and had us on our way home within 24 hours. These guys know what they are doing. Great mechanics. And, they provide car service to local hotels if you are in need to stay the night. Everyone should support this business, they are fantastic!

So having a transmission go out is obviously something to stress out about if you have to pay out of pocket. This shop was amazing- between their customer service and flexibility. I had to figure out how to pay and was able to. In the meantime they did not pressure me about my vehicle being at their shop until I figured out what to do. First contact to look at the car I was contacted around the time they open to discuss this issue. I was very impressed with the first communication. All throughout the process they worked with me and explained everything so I could understand what was going on and informed on when to expect the transmission delivery for my replacement. They were able to get my car back before thanksgiving! They contacted me a couple of days after returning the vehicle to me just to check that everything was working. The entire experience was absolutely amazing and highly recommend if you have any transmission problem, not just a replacement. I can not express how thankful I am for this shop to have been able to fix my issue and I highly praise the work during the whole process.

After reading many excellent reviews of Macs, we had planned on calling to see if they could perform service on our Mercedes ML350. Before we could call, a check engine light came on. We knew that our max care warranty listed Macs as a repair shop that accepts the plan so we made the call. They were only a few days out so we had our car towed in a day before the scheduled drop off. We were surprised when they offered the use of a loaner car. Our warranty provided a rental however there would have been some out of pocket. On the day of the scheduled appointment I received a text that not only provided a full run down of our issue causing the check engine light (bad coil), it also provided a run down of all issues by priority. Each point had a description as well as photos. I made the call to our service manager, Mike who really took the time to break it all down. he advised what the warranty did and did not cover as well as the best plan to get back on the road. The repair was done on schedule and the price was as discussed. The car was cleaned before it was returned to us. This may be the best auto service experience I have had and will be a returning customer. I highly recommend Macs!

My family has used Mac's Service Center for years and we come back time after time because we trust Mac and his staff and their integrity. We never wonder if they are trying to up-service and if they see something that needs to be fixed it will be done correctly. They go up and beyond by even cleaning the my car when they finish working on it. The staff are friendly and helpful and they communicate well on the status of my car. I appreciate Macs!

Very pleased with the service that was done on my vehicle. I was experiencing a coolant leak with my F150 and brought my vehicle into Mac’s . I must say that Charles was able to schedule the service promptly. They diagnosed the problem and gave me a cost for repairs. I am very satisfied with the service I have gotten from Mac’s. They are courteous friendly, transparent and pros at this service center. This is not the first time I have had this positive experience. Keep up the good work Charles.