Select Recovery Agents Inc in
Ashland (VA)

First time having To Schedule an appointment To have to get a car out of a lot of, not recommended

Came to my residence but did not inform anyone of their presence. Did not bother to inform anyone to get personal property from the vehicle. This required taking time out of business day to arrange to pick up personal property. Completely unprofessional.

Came 30 mins early because ihad already saw bad reviews on wait time goes pass my appointment time . Starting from the front desk . We walk in the guy at the front desk does not greet or ask how we could be helped .He looks at you and just ignores . We knew what to do called the number . Waited took more than an hour for them to bring the vehicle. Only one helpful was the person that went to get my car think his name was danny Im pretty sure there quick on taking on the vehicle but not quick to give back . Whats the point of even having an appointment . Worst expierence ever . Not the first bad review wont be the last . 0 star rating

My car was taken by these people and they don't let you get the vehicle right away bc they want you to pay the robbery fee of $175

It's ridiculous you need an appointment to get your property out and the people are rude. The amount of time they make you wait to even get your car is ridiculous if it's paid for I should be able to just go get it.

My car was towed by select recovery, and when I looked at the reviews. I was nervous! But I called them for a week because I was told by my company that it was released. I don't know the name of the girl I spoke with every day but she was nice! The man that towed my car was nice also and explained everything. Looking at the reviews now , I don't understand how people have a bad experience with them? They did their jobs in my book so I can NEVER be mad at them they helped as much as they could. Pick up was also a pleasant experience too! Glad they had my car!

I have been sitting in front of the office for almost an hour. They claim they have appointments all day and can't give me my car until 3 days from now yet nobody has been here. I walked 3 miles in 95 degree weather.... The staff has not a kind bone in their body nor compassion. My father owned a tow company and never did I see a lack for compassion like here! I'm a single mother and have no way to get to work the next two days without my car! I did everything they asked in under 24 hours but they are going to hold my car hostage for 72 hours! I can only pray karma is real!

My car got repossessed at 5am in the morning on Aug 20 it is not in my name but they gave my parents no notice. When I called hold time was nearly a hour with VACU themselves and collections giving me wrong numbers on purpose. Otp that morning they told me I needed to get my belongings out of the vehicle and to schedule an appointment with there towing agencies which happened to be this sucky one. I called just to get told to go online,when i looked there were no appointments until Aug 22 not knowing there was a fee because IT ISNT ON THE WEBSITE OR IN THE POLICY TO PAY TO GET YOUR OWN BELONGINGS OUT OF YOUR CAR IN VIRGINIA IT IS ILLEGAL. They told me i had to pay 50$ on a money order to get my things back. After this they told me I couldn’t clean it out myself and that a man was cleaning it. They brought my things out in taped boxes around 3:58 pm close to closing. My clothes and airpods were missing. I banged on the window because they had locked the door behind the man. I told them my airpods were not in the boxes and there location said it was peesent at the agency. After checking two more times after my car was supposed to be “cleaned” they found them. I haven’t finished going through my things but they’ve probably stole more of my things. There agency thinks you wont come get your things so they keep them and go through what is valuable. It said the airpods were opened the 21st which means they already had them in possession. I should file a police report on this place and get my money back!!!!!!!

This company is SHADY! Needs to be investigated just like No Limit towing for illegal charges. First, the tow truck driver was friendly, patient and understanding. After he left with my car that’s when everything dealing with this company went downhill. First, when I called to find out the towing and storage fee, she told me one price but then upped it when she found out who my lender was. Then when we made an appt to recover my belongings, they said to bring a $75 money order for that. We got there, gave them the money order, ID and keys and expected to go get my things but nope. They said they would clean my car out and we weren’t allowed near the car. Why did I have to send the lady back to my car 3 times for stuff when each time she came back she claimed there was nothing else in the car. I know they are keeping people’s belongings and there’s nothing you can do about it because you can’t go to the car. They are thieves and need to be shut down.

Absolutely atrocious, what is the point in making an appointment to wait 2-3 hours before someone even speaks to you. Then you call the operator and they continuously say someone is coming unprofessional and pitiful. If you need to do anything with them take the day off work.

Crooks. I 100% understand my car being taken for being a month and some change behind. But once I paid my finance company (within 48 hours of it being taken) they released the hold on my car and told me I could get it. Called this company at 9am and was told I had to make an appointment online. Went online and it said to contact the office. Called the office again and they told me I wouldn’t be able to get an appointment until Monday which was 4 days later. Then proceeded to tell me I’d have to pay 4 days of storage fees because THEY couldn’t release my car because they were closed for the weekend and all appointments were taken for Thursday and Friday. I just wanted my car back but once I arrived there on Monday the appointment took over 2 hours and the owner was the rudest individual I’ve ever come across. Nasty attitude that would never stand if he didn’t have peoples car and a fence protecting him. I got my car back so I’m grateful and made a claim with my company against them.

My car was towed with this company. It took 4 days to get in contact with someone with the agency. I called several times, left voicemails and sent two emails. (All no response) I finally spoke with someone and arranged pickup. They had taken my car to a lot in Ashland, VA which was 86 miles from my location. It was a huge inconvenience. When I arrived to pickup my pickup, I was then told the location was closed for an hour for lunch. I ended up waiting another hour after driving 2 1/2 hours. They lack good judgment and customer service. I even spoke to the manager who was not understanding, considerate or accepting of his company’s actions. I definitely would NOT recommend!!!!!!

I've read so many reviews about this place that I was honestly worried. They were easier to work with and just even talk to than my finance company. The woman who assisted me was not only kind but very informative with how the process was and would go. I can't thank yall enough for making what was once a stressful process because of the error my finance company made to completely turning my day around. Thank you!!!

Complete trash ?? They went all through my glove compartment, center console (left it open) and my tire was not flat when it was took nor was my battery dead(I understood it sat a few days). Couldn’t work with me to get it out of their lot and to the front of the building so I could just tow it away myself. Made me reschedule and pay a tow truck to get it out. The lady in front office is kind and the young mechanic dude was ok but I don’t know if he was an owner but whoever the old bald guy was, shouldn’t interact with customers. Made the experience there garbage and quite frankly I think it’s kind of rude cussing at a customer and getting loud from behind a locked fence. Will make sure my car never goes back. Never like to wish bad on no one but I hope this place gets shut down

This company is entirely unprofessional in regards to customer service. They were contracted to tow a vehicle by 1st Advantage Credit Union without the knowledge of the vehicle owner for repossession because of a misunderstanding and poor communication by 1st Advantage about a debt. The debt was promptly paid off and the bank authorized the release of the car back to the owner and this representative named Kelsey would not allow it because of a policy that says you have to have an appointment. Their office hours are advertised as if they are open for business until 4pm, but they will not book an appointment passed 3:15 pm and when asked about the length of each car recovery appointment Kelsey or Melissa the rude supervisor replied that the appointments only take 15 minutes. My response was then why could you not make an additional appointment during the 45 minutes that they have left in their office hours and received no answer to that question. We live 1hr away from Ashland and when the owner showed up to retrieve the car this morning he was informed that the car was now in Hampton, VA. THIS BUSINESS SHOULD BE SHUT DOWN OR BOUGHT OUT FOR REORGANIZATION IMMEDIATELY AND 1ST ADVANTAGE AND OTHER ORGANIZATION THAT PARTNERS WITH THEM SHOULD FEEL ASHAMED IF YOUR BUSINESS HAS ANY VALUE FOR IT'S CLIENTS AND CUSTOMERS.

Melissa was very polite and helpful. My frustration comes with the fact that they utilized the pandemic as a reason to add additional storage fees. I called to pick my car up the same day at 1 and the told me I could not because of Co-vid. As a business you should not try to bleed people dry especially during this time

One of these worst companies I’ve ever did business with and it has nothing to do with the actual matter. My car was repossessed . Once I received the information of where it was they make you set a appointment. Ok cool . You repossessed my car which is a my problem but they charge 75.00 to retrieve your things. I call and spoke with rude Melissa who transferred me without my knowledge when I asked for a receipt. Then I spoke with victor who listened but didn’t get the point that IF YOU DO BUSINESS AND PEOPLE HAVE TO PAY PUT IT ON THE WEBSITE. most of these comments are simply a communication issue . I’m upset the bank took my car I expected it . But I’m clearly hurting for money so I think I would have made a effort to retrieve my things if I knew a few was attached.if you are in these line of business don’t do business with them hire someone else more professional

I wish I could give 0 stars. These people were very inconsiderate. When I arrived to get my car, I had to wait the next day to make a appointment. My appt was the last appt for the day 3:45pm. I forgot my keys. I drive a soft top Jeep, easily to access and my extra key and pocket book was sitting in the front seat. I asked it I could get it, which I could see my vehicle from there window! no, I then. Asked if they could check my doors, no. The charge was 200 for 1 day. They told me they could only help me to 4 o’clock and I had to go. I asked if I could call another truck to pull my car from the back so I could get my key. Yes. So I called around and finally found another company that would arrive in less than 10 minutes. He came. Remind you my pocket book was in the car. They then asked for my ID. It’s in my pocket book inside the car. When it comes to the front I will get it no. The other tow truck driver said “well I can unlock her door” no you can’t do that either. They take the last customer at 4 but open till 5. Wouldn’t let me go home and get my keys or anything. You can make a appt and pick up Monday. They closed on the weekend. Price instantly went from 200 to 350 while they was at home in there beds. Sickening . Dishonest company. I asked before I ever called another tow company if they had someone who could pull it around. They told me there tow truck drivers don’t work on Fridays. Clearly I could see a tow truck and a driver on the very small tow yard. I understand it’s a business. But being dishonest is not the way to run a business. Shout out to Towtran for attempting to get my vehicle for me with no complaints and no charge.

Select recovery was great. Very professional. My car was taken on accidnet because my lien holder has incorrect info on file. I got my car back within 24 hours from select. They even stayed open later in order for me to make it to them after I got off of work. Thank Select for helpjng me!!

They got you by the balls and they know it. They have good customer service but I don’t like waiting for a day to get my vehicle and I don’t like how you have to make a appointment online and not with someone that works there.

If I could give 0 stars I would. So last month I had my car repossessed because I couldn’t make the payments on time. I’m not mad that they took my car cause it is my fault. When I got my car back I drove in the parking lot just to make sure everything was okay. So I noticed a sound as if something was dragging on the street and I got out of my car to notice that the plastic under carriage of my car was broken. They told me to fill out a complaint form and that someone would reach out to me within 2 weeks. It’s been about 3 weeks now and nobody has contacted me. I reached out to Shelby twice and she was very rude she even hung up on me while I was talking. This company is the worst and nobody is taking responsibility for the damages to my car. First they told me they had to check the cameras to see if any damage was done but are there cameras that look under your car? I don’t think so just look what they did. if you want so see more pictures of what they did I made a post on their facebook page check it out.

I went to pick up my items and they charged me $50 and made me sign a piece of paper that didn't have all of the items listed. Once I cleaned out the box I realized several things were missing including change, a book, and my favorite coffee mug. These people are crooks. Make sure you check the box for missing items before you sign the paperwork. I'd give 0 stars if it were an option

This is by far one of the most unprofessional companies I have seen in a long time. I took someone there to get their car and what I witnessed is beyond belief. They actually drove the car around with a flat tire. Vehicle had damage in multiple areas. The owner as he claims he is, was nasty and degrading. He stated the car was 4 years old.... ummmm what does that have to do with the damage they caused? He taunted them saying you should pay your bills and then you wouldn’t have to worry about it even though he does not know what that persons sitution is. They tell you before seeing your vehicle to sign these documents that state all of your property is there and no damage, will not give you copies of paperwork and say you can’t take a picture of what you sign. This guy is lucky he is still getting contracts however i am sure they have to pay out allot due to the fact that they could care less about people or their property. You can have a business and still be a decent human being by treating people as they should be. Just because someone has a road block in life does not give this business owner the right to treat someone or speak to them like a POS. A business owner BULLY is all he is. Pathetic

I won't be one of those people and post an angry review because my car was repossessed. My car was repossessed by Select Recovery Agents, and quite frankly, it was my fault. I was in the middle of a divorce and was having financial issues, which made me get behind on my payments. I called Capital One and they did a great job working with me and getting everything set so I can reclaim my vehicle within a couple of hours. When I arrived to pick up my car, it was at the front of the lot and looked like it had just arrived. I paid the $70 for what they claimed was a 'clean up fee' for cleaning out my car in order to 'protect' my stuff. They then told me to wait outside and they'll bring my car around in five minutes. I was standing outside when a forklift came around, lifted the front of my car and proceeded to drag and push my car to the rear of the lot... the most absurd and unprofessional thing I have ever seen when dealing with other people's vehicles. I thought "they had my keys, why would they do this?" Ten minutes later, the owner came out to inform me that they damaged my front bumper when they were moving it. He then acted like he deserved some sort of accommodation for coming clean and not lying about it. When the car was finally returned, I found all the stuff in my car had been collected and dumped into an old box... dumped like it was a trash can. It also looked like they picked up the floor mats and shook them out over my front seats because there was dirt and bits of paper scattered on them that wasn't there previously. There were also muddy footprints throughout the vehicle... EVERYWHERE. There was pieces of packing tape randomly stuck to seats here and there. To make matters worst, they stole my brand new USB drive that was plugged into the center console. This is what I paid $70 for? A true 'clean up', which was done AFTER I had arrived and paid, so they weren't actually trying to 'protect' anything. This is clearly a desperate attempt to search for loose cash and valuables. Overall, it was my fault my car was repossessed, but Select Recovery Agents clearly could have been more professional about the whole situation. Their fees are a scam and their employees are thieves.

The tow guy was very kind, that is why they are getting a 1 star. I WAS GOING TO LEAVE A POSITIVE REVIEW, THINKING THAT THESE REVIEWS WERE JUST UPSET PPL. nope I believe they happened, after what I just experienced. Tow guy advised me to leave my car unlocked bc they have to take pics when they bring it in or they will unlock it at the yard. So I did, I knew I would be getting in a day or so. (It took 1.5 days less than 48 hours). He said noone would bother it. I get to the office it took them 45 minutes to bring my car to me, it was at the lot where the office was. The lady that was in the office brough it around to me advised me my personal property was in the back, it was my banks' requirement. Im like cool you cleaned my car, single mom here, so I live in my car pretty much. Any ways, i start to dump out the boxes bc I know there were two items I accidentally left in there the night before as I was rushing to get my car seats out. I check the glove box and console, as well they were empty. I call the bank, they said it not thier requirement, I have to take it up with this place. So I did, I didnt sign I let her know. They didnt want pics or anything of the misding items, which I had. I filled out a form. They told me an office manager would get back with me. They said they have 24 hour surveillance. So I was like fine, I didnt have much time due to parental duties. Kids getting off bus. I started to check the reviews on this place hmmm. Something doesnt sound right. So I file a theft report officer wilkins called me, back and forth. Asked if I lived in a safe area could my car got broken into before they took it. Which was a I live in a safe area and no my car was not broken into b4 they towed. He asked me if I could check my car again, bc the pictures they took he couldn't tell the items were there. Seriously? It didnt look like the items were there. He said my glove box was really neat.Really??? My car was a mess, again I do everything in my car. So I find that curious, since that was where one item was and the other was under things in my console. Why would I leave those items in view? They were left in my car bc I was trying to sell them. It still doesnt give someone else the right to take something thats not thier even if I was trying to get rid of it.N that is where I have left off, Im not even sure they filed a theft report.If they give you a chance to remove your items b4 they tow it, make sure you remove everything. I was gullible and naive, and trying to figure out why they were towing it in the first place. Turns out bank error, that how I got it back so fast. Things did disappear for me and I doubt I will get them back. Will post updates as they come.

-Unprofessional, rude, inconsiderate, inhumane, nasty --with protection of being over the phone. Erin and Rachel are very Jon Cena via phone. -Vehicle removed from private property in an enclosed garage -Upon arriving to Select Recovery "Agents", one must stay in a Zika fly invested room after calling a number on a wall -Placed in a room like an illegal immigrant for 1.5 hours before any one arrives -They claim to charge you a $40 for having "wiped clean" all you personal property as soon as it arrives on their lot" for "safekeeping in case vehicle was broken into" -While waiting in the room for 1.5 hours, Erin proceeds to contradict herself by stating her technician was "now clearing the car clean so it will take him a minute" --interesting -Wants you to sign documents stating that you received all your belongings and will not hold them liable for anything missing, BEFORE actually seeing and inspecting your belongings -Will NOT give you a copy of said document (so they can add and subtract as needed) will object to you taking a picture of what you signed. -DONT SIGN, that is your legal right. Call the police if you have too. -Wants $40 money order BEFORE you see or touch your documents -Yet poor, unassuming Americans is whom Isis goes after.

The worst place I've ever dealt with. The lot guy is the the only polite employee at the Sterling location. Freakishly limited hours. They are the only people in the area still not functioning from snow we got a week ago. Scheduling appointments and then not having cars ready. Inconsiderate, unprofessional, absolutly rediculous.