Economy Auto Care Center in
Ashland (VA)

Without question, this should be your choice for auto care in the Hanover/Ashland/Mechanicsville area. Their work is excellent and fast, but their service is what sets Economy Auto apart. First, their communication is excellent. Throughout the process of your car getting worked on, there is constant communication and nothing is done without your approval. Economy Auto also does a very good job of explaining your options in a way that is easy to understand. Second, the overall service is outstanding. I have been in a situation where, at no fault of Economy Auto, a defective part was used in a repair on my car. Not only did Economy Auto fix this at no extra cost to me, they also scheduled and paid for a tow truck to get my car to their garage so that they could get it fixed as quickly as possible. Finally, their pricing is fair and transparent. Whenever possible, they pass on their savings to their customers. It's never fun to pay for auto repairs, but at Economy Auto I am always confident that I am getting the best deal possible. I will not take my car to any other auto shop, and I would strongly recommend to everyone else that they should also go to Economy Auto.

I have been a customer for as long as I can remember and Economy Auto Care Center has always been the only place where i feel comfortable taking any one of my 5 vehicles to get serviced.

Fast, reliable, and incredibly knowledgeable—thank you to the team at Economy Auto Care for going above and beyond to help my manager replace the battery in his 2015 Cadillac Escalade. It was a complicated setup with a CPU and a crossbar under the hood, and after visiting multiple places without luck, a kind gentleman at Advanced Auto pointed me in your direction. I’m so grateful he did. Economy Auto Care handled the challenge with skill and care, and their willingness to step in during a tough situation speaks volumes. This experience reminded me why I love the Ashland community—people here truly show up when you need them most. Thank you again!

Always reliable I’ve been going to Economy for a few years now. I know NOTHING about cars. I can always trust that they “have my back” and check everything before I walk out the door…. Never overcharging and never suggesting services I don’t need…. Always giving me a heads up if something big is coming up… just perfect!

Gave us a great referral for a mobile glass repair company and completed our state inspection and repairs same day at a fair price. Will definitely use again and highly recommend!

Johnny, Kim, and the techs are always helpful and timely in the communications and work. Have been coming here for several years and are very pleased with their commitment to do a great job. Highly recommend them for all your vehicles needs.

I've been trying to get down to Economy Muffler for over a year but our schedules could never come together. I must say it was well worth the wait. The staff was friendly and helpful the work was done in a timely manner and the price was very reasonable. I will definitely be a repeat customer in the future.

These guys go above and beyond with service and transparency and they do high quality work. I’ve been taking my cars here for a while and have recently been experiencing issues with both. I brought both vehicles in for an inspection and to have them address the issues. I also informed them that I am looking for a new vehicle and would most likely only want to fix one of the vehicles. Without hesitation, they looked at both vehicles and provided a detailed report of the repairs, parts, and labor, including a cost breakout for each vehicle. They also provided a professional opinion on which vehicle would be best to keep and which would be best to get rid of when we get a new vehicle. These guys value honesty, transparency, and quality workmanship. I would highly recommend them to anyone looking for a trustworthy mechanic.

I have been sending my truck to Economy Muffler for more than 15 year, Johnny has been always patient to listen to my car problems, does his better to work me in if it is an urgent problem, calls me back to let me know what l need to fix now, and what may need to be fixed in the near future. The shop does not over price and it is very reasonable. I think l will said it is because Johnny's good customer service, knowledge with cars and trucks, good advice on cars and trucks, that is what Ikeeps me going there for years

As a college student, it is important that my car is in great condition for traveling home from school and vice versa. I count on Economy Auto Care to address any issues that I suspect. What I like most about this team is their efficiency, attention to detail, and their attitude. They are NOT the typical money-grabbers that push you to get more than you need. Johnny the service manager goes above and beyond and does so with kindness, as does Kim! Thank you guys 😁

I had an unexpected trip to take and needed to make sure my car was in working order. I called Economy Auto Care Center and they were able to fit me in last minute, and make sure my vehicle was ready for my trip. The Manager and Staff were understanding and efficient, and their Customer Service is second to none. I appreciate and value their honesty and I will always take my vehicle to them. Thank you Economy Auto Care Center for taking care of my worries and my vehicle!!

This shop has no apology or any remorse for leaving my car without oil after two service visits where one service was replacing the valve cover. They did not check the oil and when I said there was a noise, they said it was something I did and never took the time to look at the car. I would never take a car to this shop again.

Fantastic shop. Very quick, John at the front desk was very helpful and communicative. They got me in and out very quickly, and the technician even came out to explain to me something to keep an eye on for future wear since it was starting to show minimal signs of wear currently. Will be definitely be back!

Looking online for a muffler or general auto repair shop that could service mufflers and other issues I had that was close to the Ashland / Mechanicsville area, I found Economy with very positive reviews. I called and reached Johnny who fully understood my request and said they could handle it and to bring my car in the very next morning for them to look at it. I did and they provided a very reasonable estimate and completed the repair and service work perfectly within a matter of hours. While the manager and mechanic were very accommodating, they were knowledgeable and delivered excellent service.

Fast friendly service and great customer service. They genuinely care about my business and they have never surprised me with extra maintenance, or replacement parts that had to be done during a regular oil change. They are open and honest about when something should be replaced. Thank you Economy Auto!

This was our second time using economy auto. They were amazing with my husband's muffler, so I brought my car in because they advertised in the office that they restored headlights. When I paid the $110, I was not shown the headlights, but was told that they only were able to get some of it clean, but that the inside was hazy and that's why it isn't clear. When I went out to see the headlights, I was shocked to see the circular sanding lines and poor job they did. I went to walmart. Bought a rainx headlight restoration kit for $22 and Meguiar's Keep Clear Headlight Coatingfor $8; and just spent the last 45 minutes restoring and working on my headlights, and they look brand new! We have recommended friends to this company, and I am so disappointed. The first pics are after they did the headlight restoration. The 4th pic is after i did the right side. The last pics are after I finished with rainx. Update: I spoke with Kim. She's very nice and shared that she'd give a discount if we visited. She explained that the protectant/sealer is only filling in cracks temporarily. I wish they would have explained what to expect. Also, I'm leaving the photos up because there is a large difference between their job and after I fixed it. Changed rating a bit, but still disappointing to pay $110 for something I had to fix. It certainly had lines from their sanding that needed more buffing to clean up.

We had an engine replaced add Economy Auto in Ashland Virginia. When they called with the estimate they said it included labor and parts for any future work that needs to be done on it. It has a 3-year warranty. It took several phone calls to have them change their invoice to say 3 years and not 2 years. The next challenge was to have them change the invoice to say it included parts and labor. All we got was up to $50 in labor cost which is not what the verbal estimate was. When we picked up the car they tried to bill us for work that was not done. We called them on it and they fixed it the invoice. They were supposed to replace all the hoses and in their mind if it looked okay they didn't replace it. Their prices are exorbitant. They tried to charge me $26 for a qt of oil and they used 5 quarts. I had to fight that one too. Be careful with this business. Make sure you get estimates in writing. When you pick up your vehicle make sure they did everything they billed you for. I would not recommend this business to my worst enemy.

These guys are LEGIT. Incredible shop. Took my 14 Mercedes in from a prior poor job installing X pipe and deleting resonators. Welds leaking, pipe length wrong, etc. Economy inspected, redid, and had me out the door in 1.5 hours with my appointment. Exhaust is PERFECT now and the way it should have been before!! Visit these guys, Business is top notch, best experience I’ve had since I moved to Richmond area. I’m also very picky about shops and I’ll be back to see them 100%.

I brought my 2022 TLX into the shop to have exhaust work done after being recommended by every person I talked to telling me to bring it here. Johnny and Mark did not disappoint. Johnny and Mark went over my options, and worked with me to perfect the sound I wanted out of my exhaust. Johnny kept me up to date on price with each step and decision I made. I am 100% satisfied with not only the work, but the quality and craftsmanship Mark did. I definitely would recommend them for any and all exhaust work.

I needed to get a muffler replaced for state inspection and from advise from my son and the auto repair shop I choose Economy. This was a great experience from the moment I sighed in until my technician Mark explained what needed to be done and then the estimate by the front desk who was very helpful and friendly. I was expecting to have to leave my truck and get a ride home but no Mark completed the job hardly before I sat down to wait. I was told that it would take a hour but not the case I think I was out of there in 40 minutes. My truck sounds good and I got the rejection sticker off and now I’m good for a year. I would highly recommend this place for any automotive service! Thanks again for your service!

A friend recommended Economy to me when I first moved to this area, thirteen years ago. It was good advice. They keep my twenty-two-year-old car running like new. The staff is professional, poised, and polite. They can be trusted to make the best repairs at reasonable rates. I have recommended them to all my friends and neighbors. You just can't do better than taking your car to Economy Auto Care Center.

Sometimes you get the pleasure of working with people who are really good at their job. It’s rare and working with Johnny and Mark at EAC is one such opportunity! After calling nearly every auto shop in Richmond, they were the only ones who would take on the job of building a stainless steel cat-back exhaust system for my 80 series Land Cruiser. They provided great same-day service and it was truly a pleasure to watch Mark, their exhaust technician, work his magic. He is extremely knowledgeable and friendly and worked with me to design a tailor-made system that fit my needs perfectly. Like I said, it was a rare opportunity to see somebody who is very good at his job in action. Moreover, Johnny provides top-notch front of house customer care and I really appreciated the fact that my appointment was really an appointment. They were expecting me and had everything ready to go and were actually able to get the old system out and a new one fitted up from scratch in a few hours. I had my truck back that afternoon. I cannot recommend them enough.

On 7/15/2021 I dropped our truck off to get an estimate because the cheap exhaust work we had done (by another company) had rusted through and actually fallen off. Due to other obligations, I ended up having to drop off the truck instead of originally staying during the estimate (Economy was extremely flexible with this!). I spoke with Johnny about the work that we wanted, as well as asked for his feedback and we did a couple changes on what we were thinking. He was extremely patient with me, as I needed to make a phone call to fiancé to ensure this was what he wanted. They called me about the estimate (which was reasonably priced), and we told them we would like for them to go ahead. They were able to complete the work all on the same day, and I was able to pick the truck up before the projected completion time. The sound of the exhaust is amazing! We like the deep, rich sound - and they were able to achieve exactly what we wanted. It is not too loud, but not too quiet, we could not be happier!

The folks at Economy Auto Care Center are always accommodating, friendly and easy to do buisness with. Most recently they installed new tires on my truck. Johnny sougt out three different tire options, explaining the difference in each, making it effortless for me to choose the best option for my application. Highly recommend! 5 Stars!

I've been going to this shop for a few years now and I've gotten everything done from fixing a harmonic balancer on an Acura RSX-S, getting new tires for an Integra, to getting a fully custom welded catback exhaust system for my Infiniti Q50. Johnny is an awesome service manager that will talk to you about everything on your car as if you are just as knowledgeable as their very skilled mechanics. Mark does amazing work all around, but more specifically I have been overwhelmingly impressed with his welds and fabrication when it comes to getting exhaust work done. I actually walked in with a picture I drew of how I wanted my custom exhaust system to be and they made it exactly how I wanted it, even with a slightly improved setup over my sketch-up; so - if you can dream of an exhaust setup, they can and will build it. I'm a bit of a DIY car guy myself and these guys take care of the work that I don't have time to do or lack knowledge to do. With that being said, everytime I take my car to a shop, the first thing is do is double check all the work I had done and I'm always impressed with the work Economy auto care center does - and I definitely can't say that about any other auto shop I've been to in the RVA area. I could go on and write a much longer review about this place and how superior it is compared to other local shops I've been to, but; bottom line is - go to Econony Auto Care Center if you want fast, affordable and reliable work done and if you want to get the job done right the first time. Thank you all!

After further review, I have decided to update my review. These folks have always bent over backwards for me. They treat me like family and always squeeze me in on short notice. Thank you Kim, Todd, Mark and Johnny for your hardwork.

After moving from Florida I had the task of finding a new auto shop that I would trust to work on my IROC-Z. Having an older car which is already heavy invested in I am very particular of where I bring my car. Economy Auto really helped me out after I had an exhaust issue and needed not only a new cat but customized pipe and welding work. Everyone there was great and I look forward to having more work done at a later date.