Firestone Complete Auto Care in
Chesapeake (VA)

I write these words to offer my most sincere commendation for the exemplary service I received yesterday and today, specifically regarding the care of my Tacoma. Monique is, quite simply, a paragon of professional grace. Her diligent work ethic and meticulous attention to detail were evident from the moment she began handling my Tacoma. However, what truly set her apart—and what I found most admirable—was her profound integrity. She had the courage and humility to admit when a question exceeded her current knowledge. By prioritizing truth over a quick answer, she earned my complete respect. She labored tirelessly to resolve my concerns, ensuring every nuance of the situation was addressed with poise. The hallmark of a truly great establishment is the seamless harmony between its staff. Monique communicated the complexities of my vehicle's needs to her management with such precision and clarity that when her supervisor stepped in, the transition was effortless. To be met with immediate understanding, without the wearying task of repeating my story, was a breath of fresh air. I am profoundly impressed by management and the entire crew at this location. In an industry where uncertainty often lingers, management at this store has cultivated an environment of transparency and reliability. I have found a team I can trust. That confidence is the greatest gift a service provider can offer. Thanks Guys!!!!

I've been going to Firestone for years, manager Bob and his people have done great work for me, they're totally honest and straightforward with whatever issue is going on, I'll continue to support them, thanks

Service was excellent. They fit me in no problem for an emergency tire repair. I would definitely recommend and return!

Bob saved the day. I got a flat 40 min into a 6 hour drive to see my fiancée and he replaced the tire and got me back on the road in no time. Very profesional, very fair, very charitable.

We have been going to this location for over 20 years. They have always provided great and timely service when we need them…for 8 different cars over the years and to my kids as they became adults and drivers. This visit was no exception. Thank you for being the consummate local car service provider to our family and our community!

You’ve provided over 2 decades of exceptional vehicle maintenance services for our family and continue your superb professional services. Thanks. From alignments to front end component replacements to brakes…always first class service at a very competitive price. Thanks. You have us a loyal customers !

Initially came in for full tire replacement, team members told me only 2 really needed to be replaced(2 still had at least 20k miles left). I appreciated their honesty….and the money saved….$500!!!

Bob Conti and his excellent team at Chesapeake Square Firestone has been our go-to for automotive maintenance for about 20 years now. It means something to me when the owner recognizes you, and you know him, and you know that his technicians and management staff reflect his honesty, trustworthiness and values! We have never been disappointed with any of the many maintenance jobs that this Firestone location has done for us over the years from serpentine belt replacement, to tire changes, to frontend alignments to fluid flushes and everything in between. I highly, highly Recommend Chesapeake Square Firestone if anybody has an automotive maintenance need and your concerned about whether or not the work will be done right, at a fair price and by competent and honest individuals. This is the place to go!

Couldn't even replace a lower radiator hose. The tech wanted to "choose his battles".. my wife did it no problems. They did do an oil change.. yet never even checked the cabin air filter. And when I picked up my vehicle check engine light came on. Had that checked out. Guess what. Oil pressure sensor... complained to corporate and was suppose to get a phone call. That never happened. Now just going to talk to an attorney. Apparently they haven't been sued enough.

I worked with Bob and Lamar. They both took the time to understand what I needed, advised me in timely manner about repaired required, with cost estimate and completion time. Stayed in touch via text and email, texted and called when car was ready. Outstanding service all around during a very busy time for the shop.

An oil change takes about 15-30min. Having to drop off a car for an oil change due to over booking appointments is insane. Dropped car off at 10a and they closed at 5p. My car wasn't even touched until 4.45p or so ? I would rather go elsewhere. My stars are for the guy that helped me out

Great service received, above and beyond measure. Always have received great service, which is why no one can provide better. Please go easy on the Techs and make an appt before having work done, it makes it easier for them to do what needs to be done for your vehicle. You may go in person or go online and schedule an appt. The work will be done and you will be comfortable at the same time, it's a win-win for everyone.

They worked me in at the last minute for a tire that went flat and now needed to be replaced. Replaced tire quickly. Very pleased. I drove extra distance to have them replace my tire. They have always done good work.

The young men at this Firestone location dont like to work!! And they try their best to run customers away by telling them that you as a customer will wait from 8am- 4pm just for one of them to look at your tire! They are unbelievably lazy and negative! I tried to get on their schedule for the next day and the young man at the desk spent more time trying to convince me not to bring my brand new Lexus in. He basically refused to put my information in the computer ( no other customer was in the place )...so I finally thought to myself " Why am I trying to convince him to put me on his schedule tomorrow because I saw a nail in my tire??! He clearly doesnt want my business...there are plenty of other tire businesses very near in proximity"...so I went to another Tire company and received fantastic service!! They immediately did the intake and entered my information in their computer. Within minutes they located the nail and pulled it out without affecting the inflation. Firestone Franchise Owner/ or Manager this message is for you...Do yourself a favor and hire people with better customer service skills ( or do a better job training them), and hire people who actually like to work, not just collect a paycheck!

Tyler was so helpful we came in and was greeted immediately, we told him what we were looking for and he made sure we got the best discount that he could find. Very friendly and took care of us even though they were very busy. Thank you Firestone for making are lives easier.

I really appreciate the service I received at this Firestone location. The team took excellent care of my car, and the wheel alignment adjustments made a noticeable difference. The work was done much better than at the other store I visited previously. Thank you for the professionalism and attention to detail.

Had the best experience that a customer could have . Very professional and Knowledgeable and explained in details about what I was gonna be getting . Tyler and Monique were professional and courteous throughout the whole process of getting my new tires . I would 100 % recommend the place of business for your tire needs. If I could have given more than 5 stars I would have , just because of there professionalism and respect.

I can't say enough about how awesome everyone at this location is. Years back when money was so tight I needed air and was so worried I wouldn't be able to cover it if there was a cost. I literally didn't even have a dime to my name. The technician was so kind and took care of it. I'm thankfully a lot better off financially now and I've been going to this Firestone ever since. These technicians are so amazing. They are so kind and do an fantastic job. I highly recommend them to everyone who needs and work done! I sincerely appreciate them!

Firestone took great care of me. I made an appointment to have 4 new tires installed. I had a death in the family and they fit me in the day before the appointment. The professionalism, level of detail, and patience in explaining everything is unmatched. Even though they were understaffed and it was 90 plus degrees they were able to get vehicles in and out. I would recommend this establishment to anyone needing automotive needs.

I got a flat tire and the tire shop told me the tire went bad because I need an alignment. I have a Firestone close to my house so I called to make an appointment. After dropping off my car I was called to be informed they would not be doing the alignment as I first needed struts for $1,048 and a tire for $150, then they could do the alignment. I asked for the alignment form and was told that wasn't possible. So I went to Dealership Priority Honda that I've been to before and spoke to Tony Hanes and He said he could get his Tech Frank Nixon to take a look at the car to make sure my needs were being met. They showed me the alignment paperwork and my struts are like new! I also didn't need a new tire and they recommended a tire rotation to help even the wear of my current tires. Tony Hanes and Frank Nixon saved me from spending $1,200 that my car didn't need!! I am furious with Firestone and will Never use them again!! I am so thankful to Priority Honda and they now have a customer for life!!

Had to make an appointment for my state inspection. They're efficient for the quantity of work and managing it well. Bob was awesome. Staff was polite and friendly. Facility for the public is clean and the waiting room is good for an auto shop. They are upfront with time frames and willing to work with folks.

I shopped around for a great repair shop when I moved to the area 5+ years ago and the people here are the best in town. I am a high-mileage, high-maintenance person when it comes to my car's and they have been excellent in the repairs and customer service since day one! Everyone I've dealt with from Bob, Bill, Aaron, Chip, and Dalton have been great! Dalton usually works on my cars and he's fantastic, I'm big on vibrations when I drive and he's the best tire guy in the city all day! I have recommended him to my friends in Virginia Beach and they've made the drive there and agree. They not only fix what you took it in for, they also look at everything and give you a heads up on what is starting to wear out so you don't get surprised one day. No matter what the issue is, they will figure it out and give you the best route to take to fixing it at the best price around, you will never go wrong going there!

I have been coming to this location for years, and always receive great service. The attention to detail and support I have received for my vehicle here ensure that I will continue to return for all my auto needs! The staff are top notch and have always been incredibly informative (and fair) in their customer service.

Another great experience at the Chesapeake Square Firestone! From the moment I walked in, I was greeted with warm smiles and genuine friendliness from the staff. Even though the shop was very busy, the team was super efficient and kept everything running smoothly. The work was done professionally, thoroughly, and in a very timely manner. The waiting area was clean and comfortable. This Firestone location has definitely earned my trust and my business over the years.

Great experience, as always! I always get my tires and other work done at this location. It was time for tires this month, and I could go closer to home, but I have found everyone at this location to be very knowledgeable, kind, and patient with all my questions. The store is extremely busy, but Mr Conti, the manager, always focuses his attention on me as a customer and on looking for the best options and prices to suit my needs. Because of the great service I have always received, I will continue to make the 40-minute drive to get my tires and other services done here. I am a very satisfied customer..D.Simms.

I highly recommend this location, the staff is thorough and concise when they do the courtesy inspection. I trust them to do my Volvo oil change rather than going to the dealer. You make an appointment and they stick to it. Go see them.

I’ve been bringing my vehicles here for over a decade. Bob and his staff are top notch! I’ve always received sound advise when it came to either repair or maintenance needs. The workmanship has been top notch. If you are reading this because you are searching for a place to have your vehicle serviced at a fair price by top notch technicians, you will not be disappointed with Firestone Complete Auto Care at Chesapeake Square.