Called late in the day, told me to come over. Checked code, found the issue (very minor, thankfully), and had car running, all within an hour. Quick, insightful, and super nice. Thank you!
No chance to get help in emergency situations with small fast and fixes even. Everyone has to book a week or two in advance the appointment to get attention and better to predict your car will brake:)
Brought my truck in to have my Speedometer tested to see how off it was due to a speeding ticket I got. The owner hit my mirror on something and didn’t say anything to me when he was finished. I ended up calling up there and asking if they did and they said yes, brought my truck back to the shop an hour or 2 later for them to fix it and he was rude about it and told me not to bring my truck back. I highly recommend you don’t use this shop for any work.
I went there for a calibration. I dealt with both, Mike, and Carol. They were great! Very nice, and engaging. As a customer I appreciate that. None likes feeling like a number. They even remembered my friend that sent me their way! That is one on one customer service! I even asked pricing for my breaks because there is a noise. There was no well we'll have to take a look and then let you know. They gave me straightforward pricing. As a woman, I really appreciate that. They are a little out of the way, but definitely worth the little bit of a drive to get to them. I would definitely tell anybody that I know to go to them!
On the recommendation of a friend, I took my son's car to them. I told him that I thought it was the fuel pump. I receive a call later that day stating my car just needed gas. He said a full diagnostic was done on the vehicle. He was extremely polite at this time. I had no problem paying the fee for the diagnostic and was happy that's all that was wrong. I took my son to pick up his car, filled his tank and left. Not even 2 days later, the car isn't starting again. Since it was a holiday weekend, I had to wait until Tuesday (today) to call. I proceeded to tell him what happened and that obviously there is something wrong with my car. He proceeds to say, "Well, it must be the fuel pump." Which is what I said in the first place.
Once I said something needs to be done to fix this, his attitude changed and we was very rude. All I wanted was to bring it back and have the cost of the diagnostic used towards getting the fuel pump fixed. I did not get any apology for the mistake, just told to take my car elsewhere and a hang up.
Maybe not jump the gun next time with being rude and work on the customer service a bit.
These guys were the absolute best. We had car problems on the way to outer banks and had to stop off in Chesapeake to get it checked. I called Chesapeake auto center and they took us right in. They had the problem fixed and we were back on the road in less than an hour. Thank you so much for being such awesome people
I called before going and they told me it only takes 10-15 minutes. I went in on my lunch break and was out in 15 minutes. They were quick, kind and even offered some humor. I would recommend everyone go to Chesapeake Auto for a speedometer calibration.
Definitely a genuine mom and pop shop! I had a pleasant experience there this morning. They took care of my concern and I had court in Hampton at 11a. They were a true blessing to me today.
900 Mt Pleasant Rd #3420, Chesapeake, VATrucking company
5117 Bainbridge Blvd, Chesapeake, VACar repair and maintenance service
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