What clients say about Pugh Auto Crushing & Metal Recycling in Lexington (NC)
First time I'd ever been there scrapped a vehicle. I guess I accomplished what I wanted but if you're wanting customer service these people that run this place are not it. They act like you're inconveniencing them by bringing them business I've never seen anything like it before. Normally I mess with Leonard's Auto salvage but thought I would try them out, I thought wrong.
Not impressed at all.....took a large load of aluminum cans off and once we got there was given little to no direction on what they wanted done. Sorry if it was our first time and last at your company. Then when we asked where to go next to drop off cans was given attitude " well the only building that is down there" said building turned out to just be a shed. Then when we were unloading the cans the man proceeds to tell us..." ugh, we hate aluminum can" well so sorry to inconvenience you....is that not part of the business? Needless to say, I will not be going there again. And also, as a side note...just counted the money we were given and we were cheated out of 10.00....so DEFINITELY do not recommend this company.
I've been coming here since I was 15 years old to sell my scrap I've always had a good experience the people were always helpful I always got a fair price even had some money left off of a ticket one time pretty recently and I came back and they straightened it out without any questions I love going here. It's a well organized place has a good flow and the people actually care about what they're doing.
Folks let me in on a Saturday with only 3 minutes til they closed.. I would’ve cussed me out, but the gentleman at the gate was respectful, told me come on in and get it off, the other staff wasn’t fussy because of my inconvenience, paid me a good price for what I had. They’re good, and respectful folks!
Prices are okay I've never had a long waiting no more than 10 minutes. That's very rare they get you in and out.always check weight and prices before you leave that way if there's a mix-up you can get it squared away cuz if you leave then you're screwed list goes for any scrap yard
The lady in the front desk could be nicer , considering you are a older woman I'm surprised you don't care about first impressions. You left a bad taste in my mouth for sure... we know to go to our normal place from now on , I know they would have gave us alot more then yall did..
Fast, easy, and convenient. I've never had to wait in line more than 5 minutes. Employees are friendly and helpful. They pay okay. It's worth losing a few dollars to not have to sit in a line for an hour.
If I could say 0 stars i would. The customer service is trash. The lady that works the scale is ALWAYS in a bad mood making faces, always mumbling about the costumers. The owner is always treating their employess like trash. Once i heard him say "your asses arent getting outta here until the last costumer leaves!" ill say it again. CUSTOMER SERVICE IS TRASH.
221 S Main St, Lexington, NCNon-profit organization
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