What clients say about Firestone Complete Auto Care in Lexington (NC)
Very quick and friendly service! Helped out our family with a gashed tire on our upcoming 4 hour road trip home to Georgia. Turned what coulda been a disaster into getting us home safely! Highly recommend!! Much appreciation for giving my family peace of mind heading home! Thank you!
Excellent customer service. We had a flat tire on a road trip. They were ablevto get to us right away and solve the problem. We appreciate the prompt, honest and friendly service.
Sam took care of me and the Turo-rented Tesla that I drove from the airport last night and lost 5 lb of pressure overnight in the right rear tire. He showed me the previous patch in the tire and the extra hole next to it, both of which were leaking air. He gave me options which I relayed to the car owner. Sam assured me that he would help me keep the tire aired up until my return trip to the airport on Sunday morning. He is even coming in a half hour early at 7:30 a.m. on Sunday morning to be sure the tire has enough air to get to the airport. Side note: all this help and no money exchanged. Sam even offered to get in a full set of tires for the owner at a special rate and get that done tomorrow. If I lived locally I would come here exclusively for anything tire related.
Road Hazzard is meaningless. Said they were going to waive labor they didn't. I will get tire somewhere else. I feel like I just got robbed! When did we decide to throw integrity out the window to make a buck? You lost a customer never coming back!
I took my car to have a tire repaired at the Lexington, NC, store on Thursday, May 21, at 7:21 a.m. The service manager said the repair would take 1 to 1½ hours to complete. I walked home because I had no other means of transporation. From the time I dropped the car off to when I called the store at 12:00 p.m asking for an update on the repair no one called, messaged, or emailed me to say when it would be ready. Again, having no transportation I walked from Firestone to my house which is about a mile away. I'm 73 years old and the heat index was 90+ degrees. Had the work been completed on time I would not have needed to walk that distance in the extreme heat. I could have easily succumbed to heat exhaustion or worse. This was unacceptable because I was completely ignored and could have had a major health event. I would give zero stars for this experience but wasn't able to.
The workers were very helpful and sweet! Sherri is one of the best workers they have here. Had them put new tires on my car and now it’s driving amazing!
They screwed me over. Two times they worked on a/c last summer. Only drove car a couple of times. $800. Still not working & now they want another $1400 to repair what was supposed to be repaired before.
Sherry does a great job greeting and planning. The systems keep me updated on progress and not guessing. Sam Sauceda is awesome. He comes out to tell me exactly what was done and explained how he went the extra mile to make it a bit better than standard service. I feel good when I leave.
Requested a diagnostic. After going to Auto Zone based on the codes they provided to me. I was hoping to do business with a local company. I was told that they couldn’t get a reading to do the diagnostic and still charged me. Took my car to the dealership and it was fixed within two hours and it was the same codes that Auto Zone told me.
Mrs. Sherri, sam and Hunter went out of their way to make sure I got my tire before they closed. The only shop open at the time and I was 500 miles from my destination. They had the tire pulled and ready when I got there. Fast, friendly service. I appreciate that.. you dont find that at a lot of auto shops..
I’m extremely disappointed in how I was handle car places shouldn’t take advantage of women. I originally was going to pay for the tires but then I found out it was actually the axel. Tires were not put on at the time and instead of fixing the problem with the axel which I had money for they told me I still had to pay for the tires on top of trying to charge me 590 for the axle problem. I wanted my axel fixed instead of paying $530 for tires
Had a tire replaced, brought in a new tire pressure sensor. Was told it wasn’t the right one, charged me &96 for a different one. For two days it wasn’t reading on my dashboard now none of the tires are reading on my dashboard. When I took it back up to them for the third time they said they couldn’t fix it and I would have to take it to Honda to have it fixed. Not their problem so they can’t fix it.
We stood in front of the building waiting for "Monks Walk for Peace" and they were very accommodating with letting us use the restroom and even get some coffee while not being customers. Very nice thank yall!!!!
This location with its current employees has gained my trust with this last visit. They were respectful, helpful and friendly. Usually at auto shops women get taken advantage of but this was not the case. I also appreciate that they have a woman up front and one in the shop. They treated me and my daughter like a family friend. I will not think twice about returning to them for future needs.
Initially, I mistakenly ordered the incorrect tires. Upon my arrival, Jack promptly informed me of the error and swiftly replaced them with the appropriate size. The outcome exceeded my expectations. I extend my sincere gratitude to Jack for his exceptional service. I trust that his supervisor will take note of his commendable efforts and consider a raise. Customer service was truly exceptional.
My car had a lot of issues everything we thought it was fixed, the old truck just kept breaking in other places. The entire team at this location went above and beyond. They worked with me every step of the way and took good care of me and my truck. I can't thank them enough
Brought a vehicle from a nearby dealership for a pre-purchase inspection. Jack graciously scheduled me morning of and was transparent about price before I even arrived. They got my inspection done in less than an hour. Really appreciate them!
Today was not a good visit. My appointment was at 2 pm. About 3:15 I asked if they were going to get to if today. She asked if I wanted to rescheduled. I replied " No, I need at done today. That's why I scheduled for today" The other lady told me they were running behind. Really? It would have been nice if they would have let me know when I checked on. They finally got my car in air 3:27. At 4:14 they called my name. They did my oil change for free. Probably not because it took so long, but because I had complained about the wait. Also your revamp of the customer waiting area leaves a lot to be desired. There used to be a lot of comfortable seating. And they were not all bunched together. Customers could have a little privacy if they needed to make a call. Or just didn't feel talkative. Now you only have 6 decent chairs all to close together. And more bar stool than chairs. Most of the chairs were full when I went in. Of the only place I had to sit would have been an unpaved bar stool, I would have just turned around and left.
All of the associates were very friendly, went above and beyond to take care of me and help me feel welcomed, and to ease my worries about my vehicle, letting me know they were there for me, and that Firestone had everything I needed. I was offered to apply for a Firestone credit card, and I did, and shown the different protection packages Firestone offered for keeping my vehicle on the road. Hannah H. and jack were very helpful for explaining my receipts and answering my questions about things I needed done. Sam and another mechanic whose name I did not happen to get made sure to explain what had happened to my vehicle and the work done and what I needed. The Lexington Firestone team really did an amazing job for me and I don't think there's anywhere else I could expect to receive such an amazing job and customer service from. Thank you guys very much and I'm looking forward to our future business together!
Stopped by around 11am to have some tires put on my car. They were busy the woman at the counter said it would take a couple hours and come back at 230pm. We dropped the car off at 130pm. I came back at 6pm to see no work done in the car.
When I asked what the status off of the car she went back and talked and came back and very bluntly said it’s still a ticket, no work has been done. I let her know what I told and got a shrug and was informed she came in at 1. I asked if they could get the car done in the next 30 minutes or so before the shop closes. She wen Back out and talked and told me no there where two more tickets and an alignment to be done. Frustrated I asked for the managers number and was informed they will be there in the morning…. My final request was if I am leaving my car there overnight that is be brought inside or I will take it home. She informed me that she would be sure it was brought inside. I left with no update to when it will be done or anything. A simple phone call informing me they couldn’t get to it today would have been just fine, instead I wasted over an hour of my night for literally no reason.
Having a bad feeling took the family for ice cream and doubled back to see my car sitting outside of a closed store.
Update Went back this morning to find out the status of my car. They had no idea what was going on, unapologetic to not getting the car done yesterday, just name dropped the girl who left are car out overnight. I asked when will it get done. Her response well I have one technician. That’s it’s no follow up as I pressed for a time I got a maybe 1230 from her.
I took my keys and left.
TO GO OUT AND FIND OUT THE CAR HAD BEEN LEFT UNLOCKED ALL NIGHT!
My son and I both needed oil changes, and Hannah was able to get us in and out so quickly without an appointment, and while all of their IT systems were completely down. She was so kind and helpful, and even gave us water while we waited which was so thoughtful!
Sammy checked on my car, and was awesome! He even brought me into the shop to show me exactly where my car was leaking and explained everything that needed to be fixed. He is an amazing tech!
Alexis worked on my son's car, and is the best! She was super quick and even told us about the great deal we could get on a lifetime alignment! We love her!
Overall, amazing staff, amazing service, and I will recommend this crew to everyone!
I had a great experience shopping at Firestone Complete Auto Care. The store offers a wide variety of products that are both high-quality and reasonably priced. The staff was friendly, Specially Marlin Reams helpful, and knowledgeable, making the shopping process smooth and enjoyable. The store was clean, well-organized, and easy to navigate. I especially appreciated the prompt customer service and attention to detail. I highly recommend this store for Shop to anyone looking for a reliable place.
If it was possible, I would put negative stars. Picked truck up from routine oil change and tire rotation, 1/4 of a mile down the road, tire and rim fell off and my truck slammed into the road. I had a friend ride to Firestone for me immediately as I was stranded on the side of the road. They said they could not help right now and gave me a number to a tow truck on a sticky note. No other information or actionable steps were talked about. As I sat in the middle of the road stopping traffic, police and fire department had to assist. I had to file insurance claim and get truck towed to the dealership with a tow truck that the fire department provided. 10/10 for Lexington Fire Department.
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