WATTS TOWING & ROADSIDE ASSISTANCE in
Lexington (NC)

We were stuck on the shoulder of a road waiting for a friend to come assist us and a guy happened to be out on late night runs and pulled us out. Really nice guy, it was late at night and he didn't even bother charging us.

Literal highway robbery. My husband unfortunately ran off the road (albeit VERY slowly, according to witnesses) due to a medical emergency. The state cops ended up showing up. Since my husband didn't know of any tow places in particular, & wasn't exactly in the right frame of mind at that moment, the trooper chose the tow service. I assume they have a list they rotate through, & it was Watts' turn. That's some kind of racket, let me tell you. Watts fully took advantage of the situation, charging at least double what any other tow service would normally charge, plus tacking on an extra fee because it was a Sunday. There were no options given to my husband on the matter, even though the car was not in a place where it was interfering with traffic, nor on anyone's private property. It could have been left to the next day, thereby giving us a chance to call several places for a better price. But no. Furthermore, while my husband was in the hospital, to avoid even MORE fees, my father & I went to pick up the car the very next morning. It's not easy to tell where you should even enter their run-down building, but we found our way in & yikes! Maybe they're doing some kind of self-renovating, if I'm being nice. There was no one immediately visible, but off to the right, there was a woman in an office (of sorts) on the phone. We just wandered over when we heard her hang up because she certainly wasn't going to make any effort to greet us. We told her what car we were there to pick up, and she proceeded to charge us for winching it out of a ditch (we just have to trust this was necessary?), for towing it a few miles, and for having it on their lot for LESS than 24 hrs. That's essentially all they did, to the tune of OVER $500. Now, correct me if I'm wrong, but I call that taking advantage of someone who was in a compromised position at the time. It's not like they didn't know because the trooper is the one who contacted them, not my husband. But even if they didn't know the circumstances, you'd think they would at least be appreciative of this wad of money they raked in for such little effort. Well, you certainly wouldn't be able to tell from this woman's attitude. She was non-engaging & cold from the start, even as I explained what had happened for the car to even end up that way. She never said thank you, just, "I'll open the gate for you" after taking payment. Well, gee, thanks! NOT. If I could give zero stars, I would. So, please. If you're actually given a choice in the matter, AVOID WATTS TOWING. Your wallet will thank you. P.S. Note how on the invoice (redacted for privacy), it states, "Driveable: No." My father called ahead of time to see how bad it was/ whether we could retrieve it without towing. He was told it had a flat tire & was leaking some fluid, but other than that, it didn't look too bad. Well, it was MUCH worse than stated, & obviously so, which was so NOT helpful. But, by God, my father & I MADE it barely driveable to get it the heck off their lot. Thank goodness my father was able to help me with this, or else I would've been towing it again that day (though it wouldn't have been by them)! I just hope I can save someone else from being so badly taken advantage of. I am sure they will respond saying my review is not true. This is what they do every time someone doesn't leave a complimentary review, which is childish. Just read through the other reviews & you'll see what I mean. As if anyone who doesn't leave a 5 star review is lying. Well, since 1 of the 5 star reviews was obviously done by an employee of the company, I think it's pretty clear where the honesty lies. And if it's a matter of people not "knowing how the system works", well, DUH. The average person needing a tow is in distress, & has no idea that it will be cheaper to call a tow yourself versus an officer of the law. Or that they even have that option! So, when people show up & see an incredibly high bill, you could try being sympathetic & EXPLAINING how the system works & WHY the bill is what it is. Just saying.

It's November 2021 , on Saturday 9.30 pm around 2 hours ride from my hometown Watts towing response with road assistance till I got back safe with my truck, Best in my experience

I have used Watts multiple times when needed. They are always quick to respond, very professional and treat your vehicles like it one of their own. He's got the best prices in town. Will continue to use him when needed

My son had an accident yesterday about 3 miles from the tow lot. Tow driver was very nice and detailed about the tow. Then this morning my husband and son go to pick up the car and we are hit with a $400 bill. To tow it that short of distance and to be charged for 2 days when you only had the car a little over 24 hrs is absolutely ridiculous. Highway robbery if you ask me. I will never recommend this tow company to anyone! If anything, i should invest in my own truck and rob people like the way they robbed us. If I could give a 0 star rating, I would!

I’ve dealt with Watts Towing and roadside assistance for a long time, they do things a lot of companies don’t and won’t, like show up as quickly as possible, Every time they are called, they are there in no time, If there is a wait, they let you know there is a wait time and approximately how long it is, They really do have the cheapest rates around, but the rate is always higher when it’s called in by the highway patrol and they are called in on rotation, but even with rotation prices, they are still the cheapest In Davidson county, and you have to remember, being called in on weekends or after hours, the price does go up a little, It’s a business, it’s what they do, I hate seeing people leave them bad reviews based on they think they got charged too much, it’s always someone wanting something done for next to nothing, it’s a business, the people at watts are good people, and they are honest people, definitely the ones you want when you need your vehicle towed home, They are my go to Towing business to call.

Awesome service . I had a flat tire but no tools to change it . Called them and unless than 30 minutes help arrived highly recommend them

They towed my car and did a fantastic job they worked with me and was overall amazing I have AAA and these guys treated me better than our AAA membership thank you guys and God bless

I would recommend anyone to this business Brandon is a good hard working person and a decent man and he's my family and i will defend him and his business against anyone and that's a fact much love and respect to him and his business keep up the good work cuz!!!!

Bret was awesome. He came in a hurry and was a pleasure to ride with. Great conversation even in a tough time like this. 5 stars all around 💪🏿

Needed an older car moved from one location to another great customer service in the phone and setting everything up & Bret did a great job and place the car where we needed it. Would recommend to others and use again if I have a need.

Had Bret help me out. I accidentally gave them the wrong address cause I didn’t know where I was and he ended up calling me to get it figured out. Cool down to earth guy and if I need a tow I’d hope Bret is the one helping me when I call them

Bret was very helpful in returning my broken down car and myself home safely. He was very kind and professional. Will definitely be using Watts Towing in the future!!

Professionalism is necessary in any business industry. If one’s experience was not the same as others, that does not mean the experience my family encountered with this business is not credible. The way this company has treated my family is absolutely uncalled for and for the “owner” of this establishment to go out of his way and continuously send personal messages to my family is beyond unacceptable and needs to stop.

Charge me an extra $45 when I was trying to pick up the truck sunday all they told me that the company was closed and I had to wait till the next day to come pick up my truck never mentioned anything about able to make an appointment to get it picked up (only time I called was before I went to go try to pick my truck up so idk where you got that I called and was lying to you also was never rude to you I was respectful in the office and over the phone also now yall tell me have a good day but in the office when i told you guys that you just ignored me but im the rude one lol)

Best rates in town. All around good people. Do right by them, they will do right by you!

My son's car overheated on his way to work. Contacted Watts towing and the Lady over the phone was cordial, took down information and provided a price. They showed up at the end of my son's shift and was able to tow the car home. Overall, great experience with their service.

Great experience with Watts Towing & Roadside Assistance. Kenneth provided prompt professional service. Would definitely call them again for my towing needs.

I'm very grateful for watts towing they are very dependable.my car broke down in Lexington N.C I'm from Greenville s.c.Mr Kenneth is good at what he do. Watts have the best rates. Any where else you will pay to much. So pick Watts.

Excellent job removing a Fedx truck from the shoulder of our long driveway He was straddling the ditch and the drive way. We had just spent a 1,000 on the driveway and knew it was going to have to be redone. The experienced driver pulled it back and left minimum damage. Exception job! I would recommend them to anyone. KR Hall

Great services! They picked up my call at 8am the day after Christmas and Steve was out 30 minutes later to help me pull 2 cars out of the mud. I appreciate it so much!

My SUV broke down Sunday and Watts came and towed it. I tried using my insurance’s roadside assistance, they charged me upfront and after a hour couldn’t find anyone to come help. Watts was there in 15 minutes for half the price. Extremely reasonable pricing, driver was extremely professional and kind as well. My car refused to go into neutral and disengage the parking brake but he still managed to get it off the truck’s bed without scratching it. Whoever was on call on Sunday, Nov 26th around 7pm definitely deserves a raise.

I called and spoke with Watts Towing, they were very professional, said that they would be there, and they were. Great Rates, Great Customer Service, Very Professional, Took Great Care Of My Vehicle. Thank You Ethan for the Great & Awesome Customer Service, and Your Professionalism. If you need a Tow I Definitely Recommend calling WattsTowing!

We love watts towing! Always quick to respond to calls/ texts! We’ve used them a few times and been very happy with all services!! Keep up the great work guys!

My son had broken down on I85 on Friday afternoon. I called Watts. The driver arrived promptly, a reasonable price was quoted. The driver was professional, kind, and paid attention to detail. The vehicle was delivered home and unloaded, as requested. No surprises. Watts did a fine job, and was there, when we needed them. Thanks

Vehicle stopped in the middle of a turning section, couldn’t move it. Brandon came to my rescue and got to me in very timely manner, not long after he was called (awesome response time). Very professional and nice, I was frazzled (having a bad day) and he helped me stay calm, super sweet dude. I have used in past and will use in the future if needed. Thank you again, Brandon!!!

My truck died on the side of the road. Brandon showed up in 20 minutes and picked up my truck to get me home. Very professional and a great price. If I ever need another tow, I will definitely be a returning customer.