Office Depot in
Arnold (MO)

I think there was a mix up with my 2hr flyer order and it was delayed. But the workers in the paper area said they’d get it done before the end of the day (1.5 hours before close). They got it done, called me to let me know and were super nice. It looks great as well! Great customer service at the print center on 12/12 evening shift.

Friendly staff, but they simply don't have anyone at the printing counter who can do anything more than a basic print job. We tried to get some last minute programs printed for my father in law's funeral but they couldn't run off 100 color copies any faster than the next day. Minuteman Press down the street came through in the end.

I arrived to pick up my online order. I checked in & waited for 10-15 min. I noticed 3 Office Depot employees coming out the door proceeding to lock the door. I got their attention telling them I've been waiting for my curbside pickup order. Brittany the female that locked the door responded by telling me that she did not hear notification that anyone was waiting. I offered to show her my phone that shows a notification was sent. Brittany said she is not allowed to open the door once it was locked. No apology or empathy whatsoever. I was shocked. I am finishing a project for a customer that I have an appointment to deliver the project at 6:30 a.m. tomorrow morning. I am so disappointed in the staff at Office Depot.

The staff at this location are very friendly and helpful. Miss Sally was kind enough to help me by loading my too-heavy-for-me purchases into my car. A gracious way to help Grandmas shop independently. My husband will help me at home. Thanks again.

Was just in there. Couldn’t find one of the things I was looking for. Not a single person on the floor to ask for help. Took what I could find to the front and no one working the register either. Girl in print shop said someone was in their way. After waiting five minutes I set my things down and left.

Huge shoutout to Sean and Sally at Office Depot! Sean went above and beyond to get my large poster printed—she figured out how to use the large format printer even though she hadn’t been trained on it yet. Instead of turning me away, she took the time to learn and make it happen, and I truly appreciate that effort. Meanwhile, Sally was incredibly helpful and patient while helping me track down everything I needed to set up my new office. Outstanding customer service from both of them—thank you!

My wife and I had just bought a Christmas present for the widow of my best friend, and we were anxious to get it to her before Christmas. We walked into the FedEx drop point in Office Depot at Arnold Commons and explained the situation to Brittany. We didn't have a box or cushion wrap or tape or anything except the gift to be sent, and Brittany was very helpful to point out where we could find these things in the store. She also helped us to select a shipping method which would get our gift there on time for the holiday. Brittany was very professional and polite as well. Thanks to her, I will be going back to Office Depot for my future shipping needs.

Worst customer service EVER!! Called to get info on printing. Told the person on the phone exactly what I was looking for and they said yes and come on in!! I drive 45 minutes to the store to find one person in the printing department working with a gentleman and she is so lost what to do. All the other employees are standing around watching this poor girl struggle. When they get o me, they just say, no can’t do it and walk away. NEVER GOING AGAIN!

$11.99 for a ream of copier-printer paper? Way, way, way over-priced. I don't mind paying for good quality, but, hey, it's copier-printer paper, not gold, silver or diamonds, folks. Next time I'm buying paper elsewhere.

This location let us send an overnight package “no problem” 2 weeks later we received our mangled package back to find out they decided to “correct the address” THEN return to sender. Late fees on our package which was sent WELL in advance. I will never patronize this establishment again. Thanks for the headache and the $100 late fee!!!!

Too expensive & when you need something you can't get help with anything as there is maybe 1 employee in the store or 2 max & they are SLOW about getting anything done at the print Counter as only 1 person there! Needed to send something by FedEx yesterday but there were 3 people in line & not moving! I had my dog with me & couldn't wait the hour it would take just to get to me!

I went in to get copies made, and the staff member was very friendly and helpful. Note - They always have plenty of impulse buys on isle endcaps and shelves by cash registers. So, beware. I came out with more than what I was intending to buy, but some were really good deals.

Had a rush job to get done. They helped me every step of the way. Not the cheapest around but great service, great quality and really helpful staff.

I am sure they do a lot of B2B sales; besides having over priced copies, I don't know how they keep their doors open. They do know their products very well.

Went in Friday morning (10/27/23) had the item I wanted to buy but ended up walking out after an older gentleman customer at the cash register received extremely rude service from another GenZ diversity hire. Her attitude and snarky behavior towards this man was uncalled for; she needs to be properly trained in customer service or let go or kept in the back room. I will not be purchasing from this store ever.

I came into Office Depot for something very obscure that I hadn’t been able to find anywhere else in the city. I came in, did a lap, couldn’t find it and decided to ask for help. Johnathan, Brie, and Mike were absolutely wonderful. They were all very kind, helpful, professional, and knowledgeable. Johnathan was even there to greet me with a lovely smile when I first walked in. They helped me find what I was looking for and displayed incredible customer service in the process. This was my first trip to Office Depot, but I will most certainly be back. When I return, I very much hope to see Brie, Johnathan, and Mike again.

When you go into the Arnold, Office Depot, OfficeMax location you’ll be met with friendly employees awesome managers and a great atmosphere. There is no pressure to sell things they give you the information and let you decide what is right for you and your budget.

Brie in printing was the best ever! Very knowledgeable, patient and courteous! Helped with a download, made great suggestions, and took her time with two old grandmas!

The employees were very helpful. We went in because the ink was cheaper than other places, but in the store it was more expensive. They easily price matched the online price for us, and we were very happy with how friendly they all were towards us.

Hands down the BEST location I’ve ever shopped!!! Excellently thorough and friendly customer service, super clean, organized, and easy to access and locate items! They genuinely know how to make a customer feel valued and appreciated!!! HUGE KUDOS!!!

Customer Service was exceptional! Researched before purchasing all the office furniture at Office Depot! Very happy with selection! Customer service by Malia was informative, as she listened and made recommendations, highlighted ongoing sales, and warrantees. Great job Malia! Add'l thanks to Mike, General Manager! Very good experience at Office Depot in Arnold, MO.

Bought a 600 dollar chair and it was terrible. Uncomfortable and wouldn’t adjust properly. Returned it for a 300 dollar Serta and it fell a part in weeks. Store wouldn’t exchange it and was no help. Staff seems inconvenienced by customers. Very dissatisfied. Will not do business with them again.

The few staff they have try very hard to be helpful and nice. The problem is that this store is always understaffed. We also had a small business discount through our national organization and they discontinued the program in favor of an "account" that doesn't seem to do us any good at all. That's very disappointing and we have no idea why Office Depot's powers-that-be did this.

With everything going on in the world right now I am seeing more kindness. I was looking for a printer cable and everywhere else has been sold out due to more people working from home. Mike took the time to not only help me but had to search the store. I want to say I am thankful for your kindness you have showed today! Now I can get back home and work my tail off! Highly recommend this store!

I asked bout 7 other people at different stores a technical question that no one could seem to give me a solution to. I saw an employee and figured i would give it another shot... Joe was his name. I made sure to write it down and told him I would write this review to make sure it was clear how much I appreciated his knowledge. Not only did I get the solution to my problems but he showed me various ways to go about it. 3 diffrent ways at 3 diffrent ease/price levels. They were a little light staffed at this location but they were pulling it off with ease. All i even walked in for was to have a blueprint printed and in those 2 minuites that took, had a 3 week long issue solved. Thank you Joe. Hope your boss sees this!

My Wife and I visited on Monday and we were looking for a last minute gift for our son we could not find anywhere else and they had it after searching all over town & the internet and not only did they have the chair we had been searching for but Sam the Customer Service Rep had price matched said chair even saved us $80 on the price match. Kudos to Sam A. For top notch service. Thanks Sam!

Thankful they're there. The first place to go to get the essential things we need for school. They had the binders we couldn't find anywhere else. My kids are hard on them and we end up getting another binder mid school year. They offered, for a handful of change, a warranty to replace the binder if it breaks. Awesome!