Empire Pre-Owned Superstore in
Swansea Township (MA)

I made my appointment prior to my visit, I got to the facility and they took me right in. I waited for my oil change to be complete and it was taken care of within 45 minutes. No worries or issues! Great service. The staff were awesome, so many of them greeted me and talked to me while I was there!!

I can't shout out these guys enough. My car was totaled and I needed a car ASAP to get back on my feet. While I am still going through it with insurance, Nate, Alex and Celine went above and beyond to get me back on the road faster than I could have imagined. You need a car? Get down to these guys and see what they can do! Miracle workers!

Just had to bring the car they sold me to the dealership to be worked on and haven’t even had it a month. Highly suggest bringing a mechanic with you. No volume in a 2022; was told they completed an oil change however this keeps popping up in the app. Specifically said I didn’t want to end up in a car I wasn’t happy with and here I am anyways. This is the second car I’ve gotten with empire and both had issues.

Chelsea is AWESOME!! She was very patient with me from beginning to end!! She made sure I was happy with the car I chose & even stayed later than her scheduled time to make sure I was all set!!! Thank u again Chelsea!!! Ur were great!!!! ❤️

Great experience! Salim did a great job to help me get in my dream jeep. Him and his team worked hard to get me approved. I would definitely recommend if you need help. They’re great with financing and so much more and always welcoming! Will come again!

My husband and I drove over an hour and 20 minutes to check out a 2019 Chevy Tahoe, listed at $28,640 on CarGurus AND their own website. What they fail to mention until you get there, look at the vehicle, test drive the vehicle, let them value your trade, and wait for numbers is that they add $3,000 to the online pricing. (BEFORE ADDING TAXES, REGISTRATION, ETC.) Keep in mind, my trade after paying off was worth $3,200 plus the $4,000 we were planning on putting down in cash. Not to mention, the vehicle's black paint was chipped all over (tried hiding with a paint pen) and scratched up and down each side, had an oil pan leak, AC lines leaking, and engine oil cooler line leaking. The "best they could do" was give us the vehicle at the online listed price, meaning they'd only remove the sneaky $3,000 they add to the online pricing just to get you there. The salesman then tried to get us to initial that we'd buy the vehicle if we could get the price down to $26,000 considering it'd be a few thousand just to fix the paint, felt sketchy. READ THE FINE PRINT - would not recommend this dealership.

We had an excellent experience with Empire Preowned! Muneeb, Alex, and Eric were incredibly attentive and efficient throughout the entire process. They took the time to understand what we needed, helped us secure a safe and reliable vehicle, and made sure we got it at a very competitive price. Their professionalism, transparency, and genuine care made the experience smooth and stress-free. I would highly recommend their services to anyone looking for a great car-buying experience!

Maheeb and his boss were an absolute pleasure to work with! Best experience at a car shop we have every had, they really work with you to make the customer happy and not break the bank! They are also very patient and answer every question and request, would give 10 stars if we could!!

*****This was our original review after purchasing the car on September 7th-We had a wonderful experience here. Donna really made it fun! The entire staff was friendly and helpful! ITS TIME TO EDIT THE REVIEW! **** as of November 1st! Don’t waste your time, energy or money here! We purchased a very pricy vehicle here 2 months ago and are ready to now make our second payment on this car and we still have not taken possession of it! We constantly have to call them. And it’s rare they call back! It’s time to take further action We have gone up and down the ladder multiple times! I guess it’s time to reach out to attorney general’s office and an attorney! ?

Had a great experience working with Salim Chakhsi at Empire Pre-Owned! He was friendly, professional, and made the whole process smooth and easy. If you’re looking for a quality vehicle and top-notch service, definitely come see him — you won’t be disappointed

By far the best experience and easiest time I have ever had with purchasing a vehicle. Chelsea was so patient and kind through the whole process and made sure everything was perfect for me....she even picked me up from when I dropped off my rental...5 stars all around. Before working with Chelsea, Alex from the internet dept was also incredible and helped answer so many questions for me....they have a Rockstar team here and u shouldn't go anywhere else!!! Thank you!

Customer service here is absolutely terrible—it’s like pulling teeth to get anyone to call you back. On top of that, my bumper was damaged while the car was in for repairs, and when I tried to address it, I was sent to voicemail repeatedly and ignored. The only way I finally got in touch with someone was by spam-calling the manager’s direct line. I bought a car just a few months ago and immediately noticed issues: the car shakes at higher speeds and the brakes made a crunching noise. When I raised these concerns, I was brushed off and told the brakes “just hadn’t been used” and that the cheap tires on the car were the reason for the shake—yet neither issue was considered a “safety concern” so they didn’t have to fix them. (Why they would sell a car with worn tires in the first place is beyond me.) After one of the managers texted me to ask how I liked the car, I explained how disappointed I was. I brought the car in again, and after two days, the brake noise was finally fixed, but the shaking issue still persists. To make things worse, they never gave me a receipt or explanation of what work was done. Between the lack of accountability, poor communication, and even damaging my car during service, I cannot recommend this dealership to anyone. Cross posting as this dealship was involved as well as empire ford Fall River.

Best experience!!! I have been trying to purchase a car and have had nothing but bad luck. We went into this shop just to look at a car on a rainy day and walked out with the best car and best experience. Donna took her time with us and she is so down to earth, she was also training a new employee who also is very nice but she was able to train and give us the attention we needed. She has kept me posted with the process of what is going on with my new vehicle which is a huge plus. I definitely recommend Donna and her site. Best experience

I’ve been working with Lisa , she’s been polite, respectful, and very helpful. She’s worked super-hard to get me financing and found me the perfect car! She has a great sense of humor too, which makes a potentially stressful experience actually fun!!! If you’re looking for a new (to you) car, go see Lisa, she’s the BEST!!!

Salim my salesperson and Eric the manager, were outstanding.There was no pressure and the whole process was painless. By far the best purchase experience with a vehicle I have ever had. Even though I paid cash for the vehicle, the finance department was very professional and they got me in and out and made me feel very comfortable. I would highly recommend Empire Pre-Owned to all of my family and friends. Thank you again. I am very happy with my purchase.

Great experience. Lisa Robinson went above and beyond for me. I walked in not expecting much. Lisa made sure I left with what I wanted. Finance worked hard on getting me approved for the vehicle I desired at a rate that was comfortable and affordable for me. Definitely would do business with them again.

Looking for a car is always a stressful experience but Lisa took off so much of the pressure. She was very patient and knowledgeable, it created a very comfortable environment. I would highly recommend reaching out to her if you’re in in the Southern MA area and looking for a car!

I would really like to say thank you to empire pre owned superstore in Swansea, MA,and your employee Donna foley for the excellent work, I was well received, I received quality attention and left there super satisfied with the service they offered to me, if you are looking for the car it was your dreams go to the empire pre owned superstore, im sure you will not regret it ?

A New owner of a 2017 Ford Explorer Limited with 1 previous owner, 23,500 miles for $21,700. This was an absolute steal and we couldn't let it go! Chelsea Waters was our sales representative and she was easy to work with, understanding, patient and great with communication. I highly recommend working with Chelsea for your next car purchase! The only thing I would recommend knowing is the finance office is not in Swansea. You will have to go to Fall River to the finance office for financing.

Had a great experience buying my jeep wrangler with Chelsea at Empire. Really appreciated the transparency with her and no pressure sales approach. All in all a enjoyable experience

I had a great experience at Empire. Chelsea Waters was my salesperson and she is excellent. She gets things done and is a great communicator. I highly recommend her. Purchased a mint 2016 Camry that I love. Best car buying experience I’ve had hands down. Quick, straightforward and no games. Check them out if you’re looking for a new car and ask for Chelsea when you get there. Thanks

We bought a 2024 Subaru Crosstrek today from Empire Pre-owned Superstore in Swansea ,Massachusetts & Chelsea was very helpful & friendly she made us feel very comfortable and the staff in the finance Dept made sure we was pre approved & very helpful ? l would recommend them ?♥️?

I went in looking for a new suv. Victor showed me a lot on new vehicles and I fell in love with this beautiful 2021 ford explorer and Victor and Scott did everything to get me in the car I wanted they handled everything so fast and I was in my new car within days. They made the hassle of purchasing a vehicle easy and pleasant with their upbeat attitudes and true understanding on customer service that you don’t find anymore! Anyone looking should definitely come check out empire in Swansea ‘

Just bought a new jeep compass, my sales rep was Miguel and he was fantastic! He was on top of everything and did his best to make sure we stayed in our price range and got exactly what we needed. Even worked after hours to make sure we got everything done as quickly as possible. So thank you so much for all your hard work and the great customer service, it was so greatly appreciated and was honestly a great experience. Will definitely be back for future purchases.

I had a great experience working with Salim. He was very professional & pleasant to work with. I highly recommend Salim if you're in the market for a new or used vehicle. ???

I purchased a car for my daughter and was completed satisfied with our sales associate, Carlos. We purchased a 2021 Toyota Corolla. There were a handful of bumps throughout this purchase, one being the prices online are listed $3000 less than the actual price of the car. Although, after said and done it’s about the same price or a little less than the other dealerships, but I feel it is a deceiving way of getting the customer inside. This is a company policy and had nothing to do with our salesman. The 5 stars are for Carlos’ he was very personable, honest and guided us through the whole process until all our concerns were met. I would do business again with Empire knowing I could do business with Carlos. Things that could have been better with the company: *Advertising the real price *Having the car ready for the appointment time that was made to test drive the car (we waited a while). Be considerate of the customer’s time. *Astronomical Docs fees, a great deal higher than most dealerships. Overall, I would shop here again.

I was on the hunt to find Acura TLX A-Spec and found the perfect match here. The car was in immaculate condition. Mike was a huge help on this from a test drive, negotiating, payment options and finalizing everything else. Great communication that kept my wife and I in the loop for the entire process making sure everything was all set and taken care of. Eric the General Manager was also a great help with a few items needed for the vehicle. Overall, Empire Pre Owned was a great experience for us. Out with the old in, with the new. Thanks again for everything.