What clients say about Brad's Auto Center Inc in Swansea Township (MA)
Love this place. Brad saved me hundreds of dollars by providing me the correct diagnosis for my vehicle. Cindy was proactive in ensuring that communications were effective and efficient for repair scheduling and payment.
My vehicle is once again running great.
I have been consistently pleased with the repair service I have gotten at Brad’s. They are honest and trustworthy. All work is explained beforehand so no surprises.The employees are super pleasant and friendly. I will continue to use Brad’s as my go-to mechanic
My car died, had it towed to Brads without notifying the shop and it was fixed within the day. Can’t ask for more than that. Always prompt and VERY reasonable.
I have had Brads work on multiple vehicles that I own and they have always been 100% upfront and fair… on more than one occasion after they started working on the vehicle, they realized some of what they thought they might have to replace that they did not end up having to replace it… They were fair and honest and saved me a whole bunch of money on those instances. I highly recommend Brads and Johnny the mechanic has always treated me fantastic…
Would highly recommend not doing business with this company. I talked to the owner about a truck they had for sale asked him the condition of the frame and underside of it. His statement to me was “The underside is in mint condition it looks like the truck has never seen a winter”. I drive 2.5 hrs one way down there to find the frame is completely rusted and barely has any of the factory paint left on it and the owner completely lied to me. Now I have wasted 5 hrs of my day and a full tank of gas. They offered to put gas in my car but I had just filled my car up before I arrived so that didn’t do me any good. Don’t understand why you would lie about the condition of a vehicle especially when you’re in the business of selling them.
I bought a used Honda Odyssey from here around April of 2022. So far, the car has still been good and has not had any major issues to this day. I was thankful for their transparency throughout the process of purchasing the car. They were even willing to accommodate my different requests, including an extended test drive, taking the car in to a repair shop of my choice. They were willing to perform all the repairs recommended by the shop that I took the car into without charging it to me.
Unfortunately, my experience with this company was due to automobile accident. But the staff and Brad turned this into a positive. One thing you need to know BRAD'S auto center is called Pitcherelli's towing. The address is also 1545 GAR Highway, Swansea, MA. Not what's on their business card. They are now aware of something's that have confused people. I hope you don't have to be towed but if so they are a great team to deal with TY Brad your the best. NJC
Before I start I’d like to say that I was a returning customer when this happened.
I saw a listing for a car online, it was a brand new arrival so I called to ask if it was there, I was told that l should come back after the weekend. So on the following Monday I went in to look at the car that was posted online, upon arrival I was told that it was brand new and that they still had it at the detail shop, no big deal, I left my phone number and name and they told me I’d have the first crack at the car and that they would call me when it was back. A few days past and I heard nothing, suddenly WEDNESDAY MORNING I received a call saying that the detailer was out sick and set him back a few days, again no biggie, they said they’d call once it was in. Two days pass (no phone call) and I’m out test driving other cars when I decide to swing by just to see if the car is there yet. Pull up, bingo, car is right there (I was puzzled as to why I didn’t get a phone call but I didn’t ponder it too much) so I took it for a test drive, beautiful car, fair price, after I brought it back I told the shop keep that I was extreme interested and needed to get finances and such in order and that I wanted to speak with Brad himself about the deal before buying, shop keep said that was fine. I also made it very clear that I wanted to make sure that it wasn’t purchased before I was able to get back (I said I’d be back before closing). Sure enough I’m about to leave my house when I call to see if brad is there, he tells me someone came in 10 minutes after I left and bought the car on the spot. Had I not stopped in to check if the car was there I wouldn’t have seen it at all. Don’t buy cars here
Absolutely terrible service, i bought a 2006 f150 truck that looked good on show and had to constantly drive back and forth after a week. Finally got fixed for 2 weeks and my transmission failed and needed to be repaired
Horrible and disgusting customer service. I was sworn at and a belittled by the receptionist. Who seemed to be on drugs and said they where "having a party and good time" while repeaditly saying "f*** on the phone. This was the day after Christmas, do not deal with these low lives.
I bought a Toyota Corolla from Brads Automotive that was an awsome pick of the lot. the car was tight and in perfect condition. The car didnt pass inspection in R.I. but Brad and Zach took care of the me and my son and fixed any problems no questions asked. They are a great crew and have nothing but great things to say. So Thanks so much and would return to buy another car when ready..
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