This place was recommended to me by a lady who works at my job, she spoke highly of the owner so I decided to make an appointment. From the moment I walked through the door I didn’t feel welcomed the receptionist seemed to be annoyed as if she doesn’t like her job she did the bare minimum to interact with me, I than proceeded to ask her could I sit and wait because I did not have a ride which she informed me with yet again an annoyed attitude saying she’s not sure how long it would take if they needed to order a part it could take some time. (Which I am aware it could) but if I don’t have a ride then hey isn’t that what waiting areas are for? I kindly asked for my keys back I’ll go elsewhere if you don’t value my business… which clearly I was right because she gave me my keys back without even trying to make things right! It unfortunate cause again this place came highly recommended and I was looking for something closer but I’d rather drive over an hour to my mechanic where I know I’m valued as a customer..
Incredible service. We were traveling back home several states away and had an issue where we had to pull over on the highway. Not only were they able to fit us in on a busy day but they were able to fix our issue in a half hour. They went above and beyond to explain the issue to us. The prices were very reasonable and the service was outstanding. Also, they have a great seating area with a homey feel. Highly highly recommend.
Chesapeake services was a life saver. I live about 2hrs south of where my car broke down. I had my car towed to another shop to be told they don’t work on my brand of car, I found Carrie!!! Her and her team were hands down amazing. I told her the issue with my car had to towed to them and she fixed it the next day. The way she explained everything going on with my car was so comforting bc I was a complete wreck.. I wish I lived closer bc that would be my number one shop! Thank you Carrie and team!!
Went their for Maryland State Dot inspection. Very fast and courteous people. The lady at the front desk Kerry squeezed me in even without an appointment. I would recommend this place.
While driving down there highway one of the trucks had went under a tree that was I’m guessing too low for them to go under which caused a tree branch or object from the truck to hit my windshield and broke through it. The driver stated that they would be able to fix it and gave me the card to call. I called them and they stated that it was not their fault and we had time to “see it coming” which is very unprofessional and rude.
They took my call. I could understand them clearly and was very professional. Great looking equipment and they towed us without any issues. Very reasonable price. Brady Trucking thanks you for getting us to Peterbilt.
csc, although hard to find the office, had very kind and cooperative/accomodating workers. i appreciate their genuine service in pulling the plates off of my car.
for those who have trouble finding the office: pull in to the lot, go immediately left all the way around the front of the building and up the hill. office next to drop box.
Chesapeake Service Center and all of their employees went above and beyond for us! We were traveling through on our way to FL when we broke down and needed new wheel studs and two rims for our dual rear wheels. They got us right in and found us used rims! We ran into a couple of other problems throughout the day and they were able to source the materials and get them there and done the same day. They even stayed past close to get us back on the road that day! I’ve never been taken care of as well as we were here. Definitely highly recommend!!
Chesapeake service center has been the best center I’ve ever visited!!! They help me with my car quickly and efficiently all while the owner will Cain is absolutely delightful in helping me out!!! Would give 10 stars if I could!!!
I’ve been using Chesapeake Service Center for years, and they consistently provide excellent customer service. Carrie always goes above and beyond to ensure everything runs smoothly, and the mechanics and tow drivers are top-notch. They make the whole process stress-free, and I always leave knowing my vehicle is in great hands. Highly recommend Chesapeake Service Center for anyone in need of reliable and professional service!
I could not be happier. I found this facility in google when I needed clutch work on my 2005 Subaru. Kerrie was very helpful in making me feel like a valued customer and was able to have my car looked at very quickly despite the long waits other mechanics had. The mechanic working on my car, Chris, was knowledgeable and I feel took extra care to make sure things were done right. I can’t recommend this place enough. The prices were VERY reasonable and the work done was perfect. Thanks again for a great first experience. I will be back with any other car issues I have.
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