Purnell Body Shop in
Elktonia (MD)

This review is for Damian, who responded after an accident. Damian was remarkably kind and professional during an emergency tow request. I could not be more grateful for how he treated my family during an emergency and the quick response he provided.

Fantastic Place. Top Tier Service and Great Staff. My company was involved in an accident with an generous lady and we wanted to settle privately instead of insurance. Phil in the office took care of both of us customers and had us out the door in less than 2- weeks for a rear end bumper collision. Overall very satisfied and appreciate of Phil and his Team! Will absolutely recommend to anyone Far & Near of this body shop due to there amazing service.

Great customer service and excellent work. I've used them a few times wouldn't go anywhere else.. highly recommend. Goes over everything very detailed

Great customer service! Philip answered my call right away. Sent a tow truck to get me and my vehicle quickly. Damien was kind enough to take me home.

Purnell knows what they are doing when it comes to repairs and handling customers. I visited another shop closer to my home and my experience was less then favorable. My rear bumper was damaged in a fender bender. The other shop provided an estimate for 4 hours of work. I was clear with them that I needed this done quickly as this was 1 of 2 cars needed to transport my grandkids (4yo and twin 7mo). I made an appointment and when I dropped it off on a Friday at 8a and here is when it went south. I was told by the estimator the he does his updates on Tuesday's and Thursday's. In addition I needed to have a full tank of gas. To be fair during the estimate they advised if any painting needed to be done this would take longer and there may be some damage once the bumper was removed. FYI - I also signed a request on Friday as the parts were on back order. In steps Purnell after contacting the insurer's company, it was advised that they were an approved repair shop and certified for Ford repairs. I stopped in for an estimate let them do their process. They also advised until we remove the bumper some additional damage could be there, but will handle if that was case. Then I told them I needed this turned around quickly per the above scenario. Dropped off at 8a on a Friday and received a call at 1:30p that the repairs were done. From the front office to the shop everything was exceptional. Thanks for making this a phenomenal experience.

Not happy at all, very disappointed, overspray on one side of the car that you can’t get off now I have to take it somewhere. That knows what they’re doing. They had the car door repainted

⭐️⭐️⭐️⭐️⭐️ Exceptional Service & Craftmanship!!! Our family has trusted Purnell Body Shop in Elkton, MD for years, and they've never let us down. As a locally owned, family-run business, they consistently deliver top-notch auto body repair service with unmatched professionalism and care. Their attention to detail and commitment to quality workmanship are truly impressive. Even after my mom moved out of state, she still chooses to drive over 42 miles just to have her vehicle repaired at Purnell- that's how much we trust them! From timely service to flawless repairs, every experience has been smooth and satisfying. Thank you, for your continued excellence and dedication to your customers. You've earned our loyalty for life!

Purnell’s Body Shop is contracted by Elkton Police Department for emergency towing. My husband was in a motorcycle accident and left in an ambulance. Damien was the one who towed the motorcycle away. While my husband spent 5 days in the hospital Damien and staff worked very hard to be more than accommodating for me while trying to deal with the bike from the hospital. They even worked on their day off and after hours to help me get the bike picked up and hauled home by a neighbor. I greatly appreciate their care and service.

I went to Parnell Body shop, because I had hit a parking cement stopper and pulling back it pulled out half of my bumper. Chris at Pernell’s was able to reattach the bumper and it looked like new. They did all this while I waited. I was so worried it was going to be a major expense or insurance claim. I was so happy they were able to reattach. Everyone at Pernell’s were very friendly and helpful. I would recommend them highly. Donna Harrity

Had an accident on the front bumper of my 2024 Ram 3500. Took it to Purnell. They did an exceptional job and had my truck back to me days earlier then originally projected. I highly recommend!

I had a pretty bad accident where my front axle broke and there was body and lots of internal damage. I was terrified that my car would never drive the same. Pernell body shop did an amazing job fixing it. They kept in contact with me the entire time. they took care of getting my rental car time extended as needed and I was able to leave the rental car there and they took care of getting it back to enterprise. Was truly an amazing experience. The shop was almost 2 hours from my house so I was hesitating at first to use them but I am so glad I did and I will use them in the future if needed for sure. Was well worth the drive! I’m including the before and after photos of my car!

I have been to Purnell several times over the years for anything from chipped paint on my hood after a storm to minor scuffs that needed buffed out and it’s always been a pleasure. The staff is super nice and helpful. They really take care of their customers and go above and beyond for you. I owe a huge thank you to Phil for helping me out and ensuring that my vehicle was restored beyond what I ever expected. Every experience has been a positive one with this shop and in the unfortunate event that something else happens to my vehicle I will definitely be back and feel confident my vehicle will be in the best hands possible and treated with the same care and respect that I give it. Thanks again!!

Purnell Body Shop is the best in town! I had the pleasure of working with Martin who answered every one of my questions I had never been in an accident before and they were so accommodating and explained the whole process. The receptionist Nyasia was so nice and helpful with setting up the rental for us. Purnell’s comes highly recommended for a reason.

Heck of a shout out to the Purnell Body Shop family!! They knocked out our Ford Explorer doors out at a fabulous turn around time. Sooner than expected. Phil thank you for being on top of it. My wife is super happy and so am I now that I can get my Camaro back. LOL… You all rock. Very professional and all protectionists.

This is after my first "do over" since this shop apparently is incapable of properly painting bumpers. They received my car 12/21/24 and I was told my car was ready 1/16/25. I get home with my car to realize that my vehicle will not lock. I take it straight back to them and they reconnect a disconnected connector. Later on I look at the work that was completed to find orange peel by my headlight as well as overspray on both sides of the bumper. They then order an OEM bumper (like that was the problem in the first place) and paint that one a little better as the overspray/ paint run is only on the Passenger side. Got missing clips. Long story short. AVOID THIS "SHOP" AT ALL COSTS.

The way the company treated me was fair but the work done could be considered sub-par. I had brought my 2024 Nissan in for damage to the front from a deer. The vehicle was taken in quickly and the work was done in a reasonable amount of time, a little on the pricey side. Once I went to pick up the vehicle the first time I immediately noticed things wrong on the vehicle and damage not done from me. I then refused the vehicle on terms of fitment issues, deer hair still in wheel, and scratches in the front bumper and rear bumper. The issues were fixed quickly and in a friendly manner, but should have been noticed or I should not have been told the vehicle was ready the first time. Friendly shop, work wise not as well. I may plan on using Purnell again, but will definitely be cautious.

We brought our truck there for something that wasn’t the typical auto accident repair. We had some mice get into the cabin air filter and die. The truck smelled so awful! Even after the mice were gone and the filter replaced, we couldn’t handle driving it. A car detailing place recommended Dave Coleman from Purnell Body Shop. We brought our truck over on a Wednesday and his team ran an ozone machine in the cab two nights in a row. During the process our truck sat in a gated yard, which gave us peace of mind as it’s a work truck full of tools. When we picked the truck up on Friday, the smell was completely gone. The worker who drove this truck was also a smoker and the truck always smelled like stale smoke. While we didn’t bring it in for that, that smell is completely gone as well! They even left a complimentary air freshener in the cup holder to combat the slightly sour smell left from the ozone machine. (Which they said was completely normal and should dissipate quickly). These guys went above and beyond to help restore the interior of our truck and I would recommend them to anyone.

I am very impressed with the staff at Purnell's. They helped me through every step of the way. From dealing with the insurance company to keeping me up to date with texts and phone calls. Thank you very much! Nice work on the truck. Would recommend.

Here is what you need to know about Purnell Body shop; they are a highly professional, highly technical, customer focused, family owned business that does a wonderful job. I own a local insurance agency and that gives me the opportunity to work with many different shops; whether it's my own car (or my Mom's car!) or my customers cars, I always send to Purnell. The reason is that Dave and Erica (owners) have made business decisions that allow them to put the customer FIRST and are not beholden to insurance companies. And yet - insurance companies love them because of their fair practices and the quality of their work. I hope if you are reading this review you proceed with confidence and make the choice to trust them with your family's vehicle.

I can't say enough good things about Purnell Body Shop! After a deer hit my 2020 Kia, I was overwhelmed with the insurance process, but Debbie was incredible. She walked me through the whole process and also helped me arrange a rental car, which was waiting for me when I arrived. Phil did a phenomenal job with the body work. Unfortunately, not long after, my Kia was broken into and the steering column was destroyed. Once again, I called Purnell's and Damien promptly towed my car. Purnell's kindness, efficiency, and expertise made an incredibly frustrating situation so much easier to handle. Purnell Body Shop goes above and beyond for their customers. If you ever need bodywork or repairs, I highly recommend them. They truly care and it shows in everything they do!

I have always taken my vehicle to Purnell Body Shop for repairs, and they NEVER disappoint. The staff is incredible - always helpful, professional, and truly dedicated to make the repair process as smooth as possible. Whether it's a minor fix or a major repair, they handle everything with care and efficiency. Their customer service is top-notch and I always leave knowing my car has been taken care of properly. If you are looking for a trustworthy and reliable body shop, Purnell's is the place to go. I wouldn't take my vehicle anywhere else!

I had a fantastic experience with Purnell Body Shop! I showed up with a flat tire, and they were kind enough to fix it for me free of charge. The staff was incredibly helpful, professional, and went above and beyond to ensure I was back on the road quickly and safely. It’s rare to find a business that’s so generous and customer-focused, and I’m truly grateful for their help. I’ll definitely be coming back for any future needs and highly recommend them to anyone looking for reliable and trustworthy service. Thank you so much!

Recently I had the misfortune of needing to have my brand new truck repaired. I chose Purnell Body Shop again based on previous experience with the shop doing repairs for myself, family and friends, I rate this shop excellent as far as my experience with this repair from start to finish. From the time I called in to arrange my vehicle being picked up, through the estimate/repair plan, repair, pickup at completion and follow up due to the complexity of the repair that my vehicle required. Everyone was extremely professional, top notch! The communication with David Coleman and Phil Baker put me at ease with how the repair would be accomplished and the level of quality with which it would be accomplished. The biggest bonus of all was this repair was completed well ahead of the date I was originally given and the truck still looks, feels and drives like new as it did prior to the accident. Thank You to everyone at Purnell Body Shop, Great Work!

My car got smashed badly and I have to have it fixed. From having the accident, filing a claim to have my car back, it only took 3 weeks. The front desk Malisha and Debbie are very helpful and friendly to schedule towing my car on the same day. Nicholas is super knowledgeable, helpful, and responded in no time during the whole procedure. I got my car back as it never got damaged! Nicholas also fixed 2 minor issues in 5 minutes to ensure everything is well with my car. I am very happy about the experience with Purnell so far, and I highly recommend this place to everyone that needs related service.

Our family recently had a pleasant experience with Purnell body shop towing. Unfortunately our vehicle was towed late on a Friday night which means we normally would not have been able to recover it until Monday. Their tow truck driver Damien was outstanding. When we call their after hours phone number he answered, explain the situation to us and agree to meet us on Sunday morning. Damien went above and beyond and for that I thank him and Purnell Body Shop.

Had a great experience with Purnell Body Shop! My truck was hit by a tractor trailer on the drivers side. Purnell was suggested by a friend so I gave them a call. They came and picked up my truck and I was in contact with the service manager (Nick) immediately. He contacted me every week with updates to my truck and even fought for us with the insurance company (they were trying to pay a lot less then what the estimate called for) and Nick got them to cover everything 100%. They took their time and made sure everything was perfect before they turned the truck back over or me. Very happy with my experience with Purnell and highly recommend them for any body work on your vehicles. Thanks Purnell!

Purnell first worked my Acura TLX and I was so impressed that I most recently took my mini van when we were hit by a deer. Martin, the service manager, and the front office offer excellent customer service and the body work has turned out great both times. They were right on time with delivery as well.