For forty years NAPA is the ONLY GO TO PLACE FOR ALL ELECTRICAL PARTS of my 300K miles Running Automobiles! Take care of your babies and they will take care of you!
The best service! 10/10 recommend they had every part oreilys didn’t have. We broke down and they came and delivered the part we needed twice and were so helpful and so sweet to us. We broke down in GA hauling a trailer and had our little boy with us.
Very kind and very helpful! Danny was sweet and kind and helpful! That man needs a raise!
Good Customer Service# always a pleasure going to this auto parts store. George is a great person good young man as well as everybody else at that location!
I went in to get new windshield wipers because mine had just started ripping in the rain. All the workers were friendly and knowledgeable. Reggie was awesome- went above and beyond to put the new wipers on for me so I could drive safely.
I went in the store to buy several cans of lubricant, brake cleaner and engine degreaser. I stood there for a good while waiting on someone to wait on me. Employees walking around chatting with each other like they're on break. Finally I just left the store.
If they don't have the part I need, they will always find it. Very knowledgable staff. The Legend battery is the only one I'm buying from now on, because it's Extremely reliable
Excellent customer service at this location. Moises (or Moses) was kind and genuine in helping us out when we needed to replace a part for our car. He went above and beyond to make sure that we get the right part, and we felt very appreciative of his service. We'll be back!
Napa legend battery not even 2 years old they wanted 52.00 dollars pro rate on battery will never buy anything from. Lilburn Napa again manager would not even talk to me
Hispanic guy on the front was too busy talking on the phone to help correctly. He incorrectly told me they had a part and I drove 30 minutes to find out they didn’t have it. Please put someone up front that understands English.
The phone number is wrong. I had to wait over 40 mins for someone to pick up the phone. When someone did, I was redirected to Conyers NAPA location. My phone call was dropped twice. The person on the phone wasn’t helpful at all. On my way to the store, I ended up at an Auto parts that wasn’t NAPA. When I finally arrived at the right NAPA retail store, the guy at the register was very helpful, even though the store didn’t have the item I needed in stock. He went ahead & placed the order anyways. I drove all the way to the Norcross location to pick up the item. Customer service over the phone is a mess, like always. Locations & phone numbers on google map & iPhone map needs to be updated. It’ll save anyone plenty of time and travel.
I got a great deal on synthetic oil and a filter. Can't beat the price. My car told me, thank you. I always need to use the high mileage synthetic oil in my car.
I dont come here often, but I can say that my past experiences with this location has been positive. They have very friendly and helpful staff and you usually can get affordable parts here. I wish it was located closer to me. There is ample parking.
Good customer service. Really good at their ability to get parts other stores caring. They actually got a part for me the same day, though it was in their warehouse. Professional and courteous. But they are on the pricier side.
Don't buy batteries from here! Bought one less than 2 years later it was dead, which they replaced for free which was great however less than two years later it's dead again.... I decided not to take it back to get a free battery I'll just get a battery that's reliable!! I don't like to be stranded
All NAPA stores will deliver if you take the time to set up an account. If their store is out of stock they'll go get it from another location. The Lilburn store works hard to get the job done and they do.
Odd mixture of charming and incredibly rude/untrained staff members. Charged me 30% more than the estimate, charged me twice for a service (The double service charge was at least fixed with a phone call). They did call/pay for an uber to take me home since my car was staying overnight.
The final straw was, while getting an oil change, when I asked what $40 of the $100 was, the fellow didn't reply, muttered to his buddy who then removed the charge with no explanation.
In the end I just didn't feel that I could trust them. Not bad work but it does feel like they'll try to charge you extra if you don't keep an eye on them
Very helpful and friendly staff, and I just wanted to say thank you to the guy working there that bought my 3 year old a Hot Wheels car out of his own wallet. We'll be back for sure.
I needed trailer bearings and seals for a pair of Dexter axles. They only had 2 inner bearings only and 2 seals, I needed 8 bearings and 4 seals. Went to TowPro on Buford highway. I got 12 bearings, 6 seals and 6 tang washers for and for $210. I was charged $105 for just 2 bearings and 2 seals at napa. Needless to say I took back all the parts to napa for a refund.
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